Regional Customer Success Specialist (Project Supervisor)
ARAMEX LLC
Total years of experience :13 years, 1 Months
Having deep knowledge of Freight with years of experience under different departments of Logistic and
Supply Chain/Procurement/Finance for Air/Sea/Land freight movements.
§Managing Pharmaceutical project inside and outside UAE (Mubaadala) and GCC (Quick Stat - DTP) and
taking dramatic measure to overtake more project/clients in coming era.
§Managing contracted and non-contracted customer of Freight.
§Maximizing revenue/productivity, quality, efficiency of sales and operations by minimizing the cost by
taking drastic (risk management) measure.
§Communicating and coordinating with necessaries departments to accomplish the required results by
customers.
§Focused on customer satisfaction in terms of business processing and implementation.
§Handling Invoice processing and booking accuracy on execution of shipments in timely manner.
§Handling customer issues / complaints by implementation effective measure to over come the hurdles and
provide the best solutions.
§Taking necessary actions for process improvement and implementation to achieve the expected quarterly
KPI’s.
§Handling daily/monthly/quarterly and yearly report basis on for transit in and out of UAE and GCC.
§Maintaining a positive, empathetic and professional attitude toward customers at all times.
§Responding promptly to customer inquiries by providing accurate solutions.
§Keeping records of customer interactions, transactions, comments and complaints
Handling 27+ countries including market of GGC, Asia, Europe, Africa, America, in terms of freight pricing
and procurement.
§Improve productivity, quality, and efficiency of sales and operations.
§Managing processes and issue with operation, shipping, clearance and warehousing.
§Review/monitor/improvise services and processes to improve profitability and flows by reducing loss.
§Strategizing/Focusing/Implementing process to sales/revenue and strengthen business relations with
business partners.
§Create supply chain management strategies to increase efficiency and increase productivity.
§Maintain productive working relationships with business variables for business drivers.
§Central node of communication between customers and various entities both internally & externally and
support business development teams to meet targets/KPI’s and service requirements.
§Optimizing cost management and business growth in all interactive and directives activities of warehouse
functioning sales support.
§Communicating/co-ordinating/negotiating directly with liners/carriers/co-loaders/stations for best
cost/service/contracts and agreements.
§Maintaining sales/service records/contracts
§Quoting and coordinating with local and International / station / clients for business growth
§Liaising internally & externally across various domains for efficient operation improvement.
§Investigate, analyse and documenting discrepancies, identifying root causes/loop holes and driving factors
to meet with problem solving attitude to meet favourable outcome.
§Collaborate with other departments to identify vulnerabilities and close operational gaps / loop holes.
§Prepare monthly management reports.
Generate sales, increase revenue and profit on target overall
§Manage pricing teams (internal, external) both imports and exports, play key role in ocean freight quotes
§Build and enhance relations with liners, co-loaders, customers
§Work closely with the various departments to build an ambitious, deliverable sales pipeline
§Handle pricing inquiries (different sales channels) for Ocean Freight products
§Minimize issues by finding solution to problems and improve quote desk teams and customer service
§Ensure communication with Operations / Customer / Liner and Customer Service teams.
Ensure communication with sales to support sales activities, gain new freight customers.
§Lead all related liners/co-loaders/agents/stations to highest level of service, respond to customer queries
§Prepare and provide customers and overseas Aramex station, agents with accurate rate quotations
§Identify, manage and reducing the risks associated with Freight process.
§Work to develop partnerships with new vendors to increase business and profit by reducing cost.
§Work with various functional departments on resolving systemic transportation service issues
§Responsible for Ocean freight forwarders to meet overall delivery of service, quality and cost goals
§Play key role in establishing communication channels and rate negotiations
§Monitor inbound and outbound freight costs and performance dashboard monthly and quarterly basis
§Assist negotiation with vendors, LCL/FCL carriers, co-loaders for discounted rates to increase revenue
§Active participation in continuous improvement and taking efforts by finding ways to enhance and improve
processes, productivity and services at minimal cost and maximize profit/revenue
§Potentially take a lead role in managing and pushing optimization throughout various activities
§Apply functional experience, identify ideas with team members and customers to create and influence
opportunities for quality improvement
§Ensure, agreed upon rates are being incurred for contracted services and escalate discrepancies, anomalies
§Monitor international ocean freight market for pricing trends, identify cost savings opportunities through
better shipment management
§Work closely with transporter, distributors, warehouses, and freight forwarders to establish and maintain
processes to facilitate the movement of goods both domestically and internationally
§Handling 20+ Liners and Co-loaders on providing day-to-day and monthly pricing on FCL, LCL, RORO and
Break Bulk shipment. Negotiate on provided rates to Increase Revenue and Profit
§Responsible for the accuracy of invoices, bills of lading, shipping statements, achievement of KPIs
§Complying with Aramex standards, policies and procedure to assist open book audit with internal and
external customers / managements
Build and execute strategies to increase sales on FTL’s
§Build business relations with existing and new customers, focusing on sales and revenue
§Actively act as an account manager to new and old customers
§Quote customers on land freight inquires with regards to FTL & LTL
§Follow up on quotes to achieve business
§Execute full door-to-door shipment by interacting with operation, customer service and other departments
to successfully complete shipment
§Handling invoicing and billing for shipment to customers
§Monitoring sales to ensure committed volumes for the monthly/quarterly are achieved
§Develop new strategies to attract more customers with focus on business growth
- Directing and guiding strategy towards the profitable growth of the company by corresponding with various departments for future plan and necessary actions to be taken.
- Developing strategic operating plans that reflect the longer-term objectives and priorities.
- Managing and reviewing company’s master budget and P & L a/c from time to time.
- Managing and maintaining financial health of the organization and making sure the availability of funds for running of day-to-day business activities.
- Closely monitoring the financial results against quarterly planning of master budgeting’s and P & L a/c.
- Reviewing and analyzing costs, pricing, variable contributions, sales on weekly and monthly and quarterly basses against the master budget to make sure we are heading in the correct directions.
- Monitoring and analyzing dashboard performance of different departments to understand over or under performance by departments.
- Provide financial reports and interpret financial information to other managerial staffs.
- Reviewing and validating the weekly and monthly financial reporting and spending by various departments.
- Lease with auditors to ensure appropriate monitoring of company finances are maintained.
- Putting in place adequate financial and operational control systems.
- Communicating with banks for banking with regards to necessary bank related activities.
Develop strategic operating plans to reflect long-term objectives and priorities
§Manage and review master budget and P & L a/c from time to time
§Manage and maintaining financial health of the organization
§Closely monitoring financial results against quarterly planning of P & L a/c
§Analyse costs, pricing, variable contributions, monthly and quarterly sales against master budget
§Monitor and analyse dashboard performance to monitor departments performance
§Bi-Yearly review of employee’s performance dashboard
§Provide financial reports and interpret
§Review and validate weekly and monthly financial reporting, financial spending
§Lease with auditors to ensure appropriate maintenance of finances
§Place adequate financial and operational control systems
§Review and approve payment processes on monthly bases for subcontractors’
- Planning, monitoring, and analysis of FTL, LTL & Road Operating Control System for ME.
- Reviewing FTL/LTL services scope, costs & expenses.
- Generating and analyzing payment proposals, GRNI, Vendor vs SOA, Line-haul Variance and Accruals
- Internal Audit control
- Forecasting, budgeting and generating purchase orders on quarterly basses.
- Review/monitoring business volume, business revenue, profits, department performance of company on quarterly basis using BDW (business data-base warehouse) & Business solution warehouse (BSW) & PO percentage utilities etc.
- Generating/managing dashboard for ME Line-Haul.
- Preparing & handling RFQs for ME Line-haul suppliers.
- Ensuring validity of contracts, terms and conditions, insurance policies and billing inline with agreements.
- Handling/monitoring complete Line-haul movements from multiple subcontractors within ME road network (16 subcontractors)
- Reporting directly to operations director and finance controller periodically.
- Fluent use of Mainframe (Operation), Impromptus (BDW) & SAP R3 (Finance, Accounting, & Purchase); reviewing subsequent performance and its reporting to management.
- Handling all Inbound/outbound cash flow.
- Preparing invoices, memos, handling Petty Cash and Reimbursements for UAE & ME.
- Interacting with AP team, Operations & Subcontractors on daily basis for smooth running of operation.
Quote and negotiate minimum quarterly prices for sales teams in Middle East
§ Prepare & handle RFQs for ME vendors
§ Plan, monitor, analysing of FTL, LTL & Road Operating Control for ME
§ Generate/manage dashboard for ME accounts, team and vendors
§ Review/prepare, monitor FTL/LTL services, cost, expenses, reports on weekly basis
§ Structuring / guiding / closing loop holes between operation, finance and billing back office and leading
them towards the management goals to achieve the KPI of the Organization
§ Improving process, finance and vendor in terms of process, reporting, smooth payment
§ Prepare/analysing payment proposals, GRNI, Vendor vs SOA, Variance, Accruals
§ Manage/review of profit and loss account on monthly basses for monthly closing for ME records
§ Forecast budgeting and generate PO
§ Report directly to operations director and CFO weekly/monthly/periodically with ME financial spending
and profitability
§ Executing yearly external audit with at most professionalism for ME with an out come of A- grade (90-95%)
on control over ME process enhancement and implementation of new policies and regulation in
compliance with TNT international policies
Monitor share service invoice booking for accounts receivable and assisting shared service in disputed
invoice booking after co-ordination of vendors and accounts team
§ Assisting top management with Internal Audit control and policy overview implementing
§ Ensuring validity of contracts, terms and conditions, insurance policies and billing in line with agreements
§ Handle complete Line-haul movements from multiple subcontractors within ME road network (16
subcontractors and more than 2500 different movements)
§ Monitor business volumes, revenue, profits, department performances on quarterly basis using business
data-base warehouse, Business solution warehouse & PO percentage utilities etc
§ Use of Mainframe, Impromptus & SAP R3 (Finance, Accounting, & Purchase);reviewing subsequent
performance and its reporting to management)
- Processing Import & Export Bills of Entry (N15 & N48) in Mirsal 1 & 2 for shipments that dispatch from JAFZA on daily basses.
- Preparing Duty Paid Documents in Mirsal 2 for Shipments dispatching on daily basses.
- Processing Exit Entry Bills to meet up the requirement of clients on daily basses.
- Processing In & Out Bond Gate Pass for shipments going out or coming into JAFZA.
- Preparing (Exit prove) documentation for customs on daily basses for Clearance and escaping the penalties (58 days submission).
- Handling doc. which are processed wrongly/mistaken in BOE for cancelation.
- Preparing Doc. submission for E-clearance on daily basses to avoid penalties (14days submission).
- Handling inquiry Customers requirement and complains.
- Preparing report for exit proof (manifest) for N15 and N48 shipments that exit JAFZA to ensure the doc. are returned and recorded properly.
- Working closely with team members and other colleague to - Processing Import & Export Bills of Entry (N15 & N48) in Mirsal 1 & 2 for shipments that dispatch from JAFZA on daily basses.
- Preparing Duty Paid Documents in Mirsal 2 for Shipments dispatching on daily basses.
- Processing Exit Entry Bills to meet up the requirement of clients on daily basses.
- Processing In & Out Bond Gate Pass for shipments going out or coming into JAFZA.
- Preparing (Exit prove) documentation for customs on daily basses for Clearance and escaping the penalties (58 days submission).
- Handling doc. which are processed wrongly/mistaken in BOE for cancelation.
- Preparing Doc. submission for E-clearance on daily basses to avoid penalties (14days submission).
- Handling inquiry Customers requirement and complains.
- Preparing report for exit proof (manifest) for N15 and N48 shipments that exit JAFZA to ensure the doc. are returned and recorded properly.
- Working closely with team members and other colleague to meet the demand in given time span and deadline.
- Maintaining good reputation with Customs Management.
meet the demand in given time span and deadline.
- Maintaining good reputation with Customs Management.
Handling air/land freight inquiries/quotations
§Assisting sales teams with sales opportunities
§Processing Import & Export Bills of Entry (N15 & N48) in Mirsal 1 & 2
§Preparing Duty Paid Documents in Mirsal 2 mode
§Processing Exit/Entry Bills as per client requirements
§Processing In/Out Bound Gate Pass for JAFZA
§Preparing of Exit proof documentation
§Preparing manifests for N15 and N48 JAFZA exit shipments
- Providing Service to VIP clients on the days of event of Formula1.
- Personally helping VIP clients with their request keep that satisfied.
- Managing the staff on duty on daily bases till the event was on.
- Creating New Client and getting new orders confirmed.
- Handling Projects that are confirmed and take charge of the Projects from the start till the payment is received.
- Meeting and Collection of info. From clients and fulfilling their requirement which had been supervised by the project manager.
- Solely responsible for preparing invoices, delivery notes, sales order, purchase order, other day-to-day office activities.
- Make sure all Outbound and inbound issues that affect our performance or satisfaction of customers are resolved on time.
- Follow up with the payments and making sure the payment received on time.
- Handling the complaints and feedback of the clients.
- Taking care of the existing client of the Org.
- Providing reports to the superiors every week.
- Follow up with the quotations sent on daily basses.
- Handling the Replacement, Complaints and Feedbacks of the machine on daily bases.
- Generating new clients in the market.
- Upgrading the Credit Card Machine for existing clients with the New Software.
- Briefing about the use of the Credit Card Machine new software.
- Providing reports to supervisor on daily bases.
- Earning the opportunity to work for project ISO which has 20, 000 merchants all over UAE which make three of the richest merchants (Apparel, Al-Tayar, Al-Shaya Groups) which makes this bank the biggest banks and the most stabled bank too.
Pursuing Charted Management Account (CMA) Course form Berkley institute.
Completed by Post graduation from Skyline University College with CGPA of 3.42.
I have passed with 58% in my secondary school.