IT Site Manager
PetroFac International
Total years of experience :19 years, 8 Months
Responsible for managing and providing production support for ITSM/ESC applications (hosted on Service Now), ITSC application and its integrating DataPower application in a 24x7 model Provide Strategic and Architectural guidance and work in an agile model for all applications which are design/build by the development team.
Responsible for planning, estimating, designing, and leading the end-to-end support effort Determining detail root cause analysis (RCAs) for all issues and updating knowledge bases to further improve MTTR, working with process/development teams to ensure all identified issues are tracked to closure.
Leading the ServiceNow version upgrade efforts Responsible for managing the infrastructure components for all applications across all the environments (dev, test, prod) Managing the code and SSL certificate base for all support applications under the program.
Responsible for the incident, problem, knowledge, change and release management of all the applications Managing and guiding a team of onsite/offshore resources in their day-to-day production support (incident/problem) and change/release management activities Providing technical solutions to the issues faced by the development/production support team.
Providing regular updates to all stakeholders on project status, issues and risks Working across all major ITIL phases beginning from Service Strategy, Service Design, Service Transition, and Service Operations.
Deliver critical transaction forecasts to outsource vendor for capacity planning
Managing and directing the Technical and the Engineers to do the work
Managing International and Remote Teams from 5-45 person per project
Acting as a Team Leader for the network team in the project reporting direct to the IT Director in the main office.
Coordination management process between the company and their client.
Aligning systems with business needs, Responsible for the maintenance of policies, procedure, and standards of the department, researching technology trends and proposing solutions where appropriate to the management team, Supply, People and Budget Management for the Department
Key senior member of IT&S team to act as a coach and provide guidance to IT staff in-country and help develop local telecom capability in the country.
Managing SLA and dealing CMS services.
Manage data using the CRM system understanding the work compliance responsibilities
Strong leadership skills and the ability to influence at all levels.
Considerable experience of telecom infrastructure and operations management
Excellent relationship management skills - core to this role is the ability to develop and maintain excellent relationships with users, vendors and IT&S service organizations.
Project management expertise - proven track record of managing a portfolio of telecom projects including complex, multiple vendor projects and services
Managing change and business process improvement.
Facilitate effective teamwork and build collaborative relationships
Ability to engage business representatives in an effective manner, including understanding the business impact of service delivery issues.
Deliver results without direct executive authority
Coach and mentor young local talent.
Proven ability to facilitate profitability growth through implementation of global Centers of Excellence and service delivery.
PMO and Portfolio Project Management Customer Relations Management
Organizational Development ITIL Methodologies
Experienced in building, training, mentoring, motivating, and providing clear leadership to high-performance technical and managerial teams.
Broad international background and experience working with culturally diverse teams.
Designed global technology initiatives that increased profitability and product visibility.
Designing for Infrastructure Network.
Responsible for Procurement, Humana Recourses, Engineering and Project Control Software from Management, Reporting and Supporting Using ERP
Work as supervisor for the Document Control Group from management and leading function.
Design Domain and Servers.
Manage the Hardware installation and configuration for new Data Centre
Designing & Management for the Windows Active Directory, Exchange Server, ISA, TMG, MS SQL, WSUS, Caching Server.
Had make the full design to develop and ERP System for the company
Perform routine maintenance tasks, including installing basic software packages and setting common options
Prepares monthly reports (or implements web-based reports) quantitatively reporting about request resolution time, number of requests.
Troubleshoots and resolves basic/expert network errors and failures from end-users side.
Develop and maintain helpdesk systems to standard specifications.
Analyze helpdesk logs to identify frequent system problems and communicate with appropriate team members to facilitate resolution
Produce reports from support logs to provide basic management information on the volume and nature of requests.
Strong leadership skills and the ability to influence at all levels.
Considerable experience of telecom infrastructure and operations management
Excellent relationship management skills - core to this role is the ability to develop and maintain excellent relationships with users, vendors and IT&S service organizations.
Project management expertise - proven track record of managing a portfolio of telecom projects including complex, multiple vendor projects and services
Experience in managing change and business process improvement.
Ability to facilitate effective teamwork and build collaborative relationships
Ability to engage business representatives in an effective manner, including understanding the business impact of service delivery issues.
Ability to deliver results without direct executive authority
Coach and mentor young local talent.
Managing and directing the Technical and the Engineers to do the work
Making the full plane and design for the project
Managing more than Five project successfully
Responsible for the procurement process of the IT department
Acting as a Team Leader for the network team in the project reporting direct to the IT Director in the main office.
Responsible for all the administration issue for the IT team in the project
Coordination management process between the company and there client.
Aligning systems with business needs, Responsible for the maintenance of policies, procedure and standards of the department, Researching technology trends and proposing solutions where appropriate to the management team, Supply, People and Budget Management For the Department
Key senior member of IT&S team to act as a coach and provide guidance to IT staff in-country and help develop local telecom capability in the country
Help and supporting all the section in their software’s packages
Leading the Technical and the Engineers to do the work
Managing SLA and dealing CMS services.
Analyze helpdesk logs to identify frequent system problems and communicate with appropriate team members to facilitate resolution
Produce reports from support logs to provide basic management information on the volume and nature of requests.
Documenting internal processes related to my role
Update records of installed hardware and software; maintain a software library and store original copies of installed applications.
Plan, record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use.
Second line Support for the client Troubleshoot in there system
Managing for the IBM AIX Server and SQL Oracle Application on it.
Experience in Problem Solving Skills that reflect level of responsibility
Effective oral and written communication skills.
Respond to support requests according to company procedures, recording detailed diagnostic information and using appropriate knowledge bases / logs to perform diagnosis and resolution.
Second line Support for the client Troubleshoot in there system
Produce reports from support logs to provide basic management information on the volume and nature of requests.
Documenting internal processes related to my role
Update records of installed hardware and software; maintain a software library and store original copies of installed applications.
Plan, record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use.
Perform routine maintenance tasks, including installing basic software packages and setting common options
Prepares monthly reports (or implements web-based reports) quantitatively reporting about request resolution time, number of requests.
Troubleshoots and resolves basic/expert network errors and failures from end-users side.
Develop and maintain helpdesk systems to standard specifications.
Analyze helpdesk logs to identify frequent system problems and communicate with appropriate team members to facilitate resolution
Responsible for Material Control, Time Sheet, Document Control, Engineering & QC Software from Management, Reporting and Supporting Using ERP
Support For the running application in the company and troubleshooting System support.
Support For the HR Team and software and the payroll programs, Erp System
Managing SQL Server and making Report for all the application using Fox Pro, Crystal Report, Ms Access, Erp System
Responsible for Engineering department Software from Management, Reporting and Supporting Using FoxPro Language, Erp System
Reporting and Supporting Using FoxPro Language, Erp System
Helping and supporting the Engineering Department in their work
Help and supporting all the section in their software’s packages
Designing and Implementation for Infrastructure Network.
Design Domain and Servers.
Administrating for LAN and Networks.
Maintenances for Computer and printers
Manage for the Windows Active Directory, Exchange Server, ISA, MS SQL, WSUS
Management on the Router and WAN Operation
End User Support
Technical Support
Backup And Restore Operation for the Data using BACKUP Verities, SAN Storgae
Cabling infrastructure pulling and termination for UTP, Telephone and fibre optic cable.
Implement Wireless and Microwaves system (Red Line, Cisco and D-link) between the Networks, Broadcasting and Public Address Systems.
Implement terminating and installing the telephone MDF and PBX Telephone system, CCTV System, SCADA Systems.
Installing and maintenance for the VSAT, Wi-max, Wireless and lease line connections.
Implementation and installing for the video conference system (polycom), Portable Radio Systems (TETRA, VHF, etc.).
Installing Windows 2000 / 2003/2008 Server, MS Exchange 2000, 2003, 2007, MS Office Professional and Internet applications preferred.
Support VMware, Hyper-V and virtualization server and storage.
Working with SAN storage
Support Domain and Servers.
Administrating for LAN and Networks.
Maintenances for Computer and printers
support for the Windows Active Directory, Exchange Server, ISA, SQL, WSUS Server
Support on the Router and WAN Operation
End User Support
Technical Support
Backup And Restore Operation for the Data using BACKUP Verities
Cabling infrastructure pulling and termination for UTP, Telephone and fibre optic cable.
Installing Windows 2000 / 2003/2008 Server, MS Exchange 5.5, 2000, 2003MS Office Professional and Internet applications.
Bsc in Compauter Science