team leader customer service
kahramaa
Total des années d'expérience :21 years, 0 Mois
research and analyse the market
call the potential customers to arrange for a meeting
offering our company's services and suggest solutions to the customers
closing the sale
achieving the sales target
Promote Qtel services to customer in adequate way
Suggest the proper solutions for customers’ complaints and inquiries depending on company’s policies and procedures
Register unsolved customers’ complaints on customer relations management to be followed up with retention unit
Report all detected problems from the customer’s feedback or system errors to the direct supervisor
Promote & sell the new services to customers
Perform any duties or assignment requested by the management
answering the customers inquiries and solving their problems
Organizing and accepting all payments
prepare the monthly expenses reports
prepare the monthly income reports
control the purchases and procurement and make sure it's within the planned budget
• Answer customers’ calls and respond to their inquiries with excellent quality
• Promote Syriatel services to customer in adequate way
• Suggest the proper solutions for customers’ complaints and inquiries depending on company’s policies and procedures
• Register unsolved customers’ complaints on customer relation management to be followed up with retention unit
• Escalate the non-solved complaints to the retention unit after five days if the customer re-called the call center
• Ensure the proper registration for all customers’ inquiries on call center statistics application
• Report all detected problems from the customer’s feedback or system errors to the direct supervisor
• Report the non-detected conformities in procedures and policies to the direct supervisor for corrective and preventive action
calling the customer to update their data
in charge in Computer shop
Economic college (Specialized in business administration)