Account Manager(Sales)
Jordan Insurance Company
Total years of experience :19 years, 3 Months
• Managing a portfolio of accounts.
• Dealing with all aspects of a campaign.
• Using an existing network of industry contacts to generate new business leading and training other members of the account team.
• Managing the work of account executives.
• Leading project management activity.
• Building a 'territory and Achieving sales targets.
• Delivering sales presentations to high-level executives.
• Attending client meetings.
• Maintaining and expanding relationships with existing clients.
• Completing administrative work, as required
Taza A Lebanese Grill -Assistant manager (Cleveland- Ohio) 2005 - 2012
• Managed up to 30 employees; coached, developed, recruited and trained employees
• Managed guest relations and proactively resolved issues for customers to enhance their dining experience
• Managed daily business activity which included inventory, staff levels and ordering to enhance profit margins.
• Implemented new training techniques and joined in the efforts to create new training manuals to lower turnover rates and ensure quality service standards.
• Improved many skills including conflict resolution, leadership, creative problem solving, mentoring and decision making.
U.S Department of Commerce -Census Enumerator (Parma-Ohio) April-July2010
• Collected decennial statistics of population and housing.
• Collected social and economic data for use by federal government, Businesses, Investors.
• Collected data through either personal interviews or telephone interviews.
MHK Global Trading L.L.C- (Internship) (Cleveland-Ohio) August - November2010
• My internship was directed at the global marketing aspect of the automotive world, although, I was still able to learn new things about the auto market including International and domestic business dealings.
• Improved upon my management skills, including motivating a sales staff, and initiating monthly sales goals.
• Improved upon my communication skills through the use of phone calls, emails and fax machines as tools to communicate with a broader audience.
References are available on request
• Cleveland State University, Cleveland, OH B.A, International Business, 2011
• Al Hashemite University, Amman, Jordan B.A, Business Administration and Management, 2004