Operations - customer care - client management
Roads and transport authorities
مجموع سنوات الخبرة :10 years, 9 أشهر
Handling over 300 calls daily
Creating emergency cases
Well trained in hospitality manners
Well trained in all escalation cases
Well trained in CRM system and Avaya
- preparing studies
- achieving sales targets
- listing agents tasks
- following up with clients
- conducting training for sales team
- conduct business meetings
- Applying low cost high income strategies for clients projects
- Managing client accounts
- preparing business development studies
- creative ideas
- following up with chairman for any meetings or updates
- checking and calling potential leads in internet or newspapers
- cold acquisition
- Applying marketing strategies in social media
- creating prospects sheets
i was nominated as the best sales achiever 5 times on a row among 115 employees
Operations - peer to peer and client management
Creating new purchases orders in the system and manually
Coordinating with financial department for customers payments
Handling all inbound paper work
Meeting in-bound customers f2f in daily basis
Assisting inspectors with customers
Preparing all out-bound paper work and in the system
Delivering accurate information for dealers as per their purchases
Making full report in daily basis to operations director and CEO
Answering phone inquiries
Creating new appointments
Confirming new appointments in daily basis
Handling escalation department
High performance under pressure
Creating new projects plans
Organizing clients orders
Maintain strong relationship with government industries
Developing business plans
Issuing new orders and creating invoices
Communication technologies
