muharrem sirma

ICT Business Continuity and Crisis (Disaster Recovery) Management (ISO 22301, ISO/IEC 27031 IRBC)

Goals and principals results achieved:
ISO 22301 and ISO/IEC 27031 is an International Standard; and describes the concepts and principles of ICT readiness for business continuity, provides a framework of processes to identify all aspects such as performance criteria, design, and implementation. It can be applied to any organization like private, governmental, and non-governmental and It helps to develop your ICT readiness for business continuity (IRBC) program, and, to develop requiring ICT services and ICT infrastructures to be ready to support business operations in the event of emergency and incidents, and related disruptions.

Customer Services/Experience:
• Instructor: Five days customer trainings in Sultanate of Oman

I was responsible for Data Center Transformation, IoT and Cloud Based Solution Design and Business Development, Sales and Presales Activities, Data Center Migration and Consolidation Projects.

Goals and principals results achieved :
My customers were Vodafone, Turkcell and Turk Telekom. They are the telecommunication companies and I provided Information Technology Solutions to them. Design their system with new IT environment, Data Center Cloud Transformation, Data Center Migration, Data Center Consolidation, Public and Private Cloud Services Design. My primary goals were sales and business development.

Sales and Presales :
• Profitability and productivity,
• Customer relations development,
• New business development,
• Technical account management,
• Solution design,
• Executive presentations,
• Introduction our solutions and services

Dear Sir/Madam,

I have worked in different roles in IT and Telecom sectors. Today, I have 24 years of experience as a mid-level manager for 11 years, and as consultant 10 years, additionally I managed 20+ high technology projects.

My qualification is; I have BE and MSc and MBA degrees. I will have PhD in Computer Science.

I set my priorities according to my company objectives, KPIs and policies. I make regular and ongoing plans. And, I believe in the strong power of teamwork and communication.

In the past, I have worked “as Business Consultant, IT Manager, Project Manager, Team Leader, System Architect, Solution Consultant and as IT Operation Supervisor” in different companies.

I have many experiences on customer services that, my customers were from financial, telecom, industry, energy, health, education, retail and government sectors.

During past years, I did "Sales, Pre-Sales, Post-Sales, IT Operations and Development" jobs in Huawei Technology, in Ronesans Construction, in KocSistem, in Avea Telekom and in Turkish Navy.

I did jobs like Business Development, Customer Relations Development, Technical Account Management, Operational Management, Solution Design and SW Development and I also did Executive presentations for introduction of our solutions and services to the C-Levels.

I provided "product and service solutions" to my customers and I did many Implementation, Integration and Transformation Projects.

So, I worked together with global vendors and partners, such as EMC, Oracle, DELL, IBM, HP, Microsoft, VMWare, Huawei, NetApp, Cisco, Brocade etc. I used their products together with our services like implementation, support, professional services and consultancy.

I completed many high-tech large-scale Data Center Migration, Consolidation Projects and IoT projects which include management, solution design and planning roles. I also published my studies related to IT Transformation and DC Migration Roadmap, Government Cloud, IoT, Smart Automation, Business Continuity Management, Information Life Cycle Management, BigData etc

I was responsible for Team Management, Planning, Public Private Partnership - PPP Hospital ICT Project
Management, Designing Specifications Document, Designing ICT Solutions, Contract and Partner Management furthermore ICT business consultancy.

Goals and principals results achieved :
- Managing PPP Hospitals ICT Projects and Teams within the scope of PPP with the Ministry of Health.
- Business Development for Ministry of Health Public Private Partnership Smart City Hospital Projects
Surveillance and Monitoring Consultancy.

• Profitability and productivity,
• Customer relations development,
• New business development,
• Technical solution design, RFP creating and RFP proposal design,
• Executive presentations

(1) Goals and principals results achieved
Within the scope of managing the Allianz Turkey Desktop Applications Development and Integration project; Management of 60 project employees consisting of 4 separate company departments and management of other project stakeholders for project budget and profitability targets, administrative tasks and performance targets, customer satisfaction, project plan and project schedule compliance.

(2) Goals and principals results achieved
My primary goals were sales, business development and customer satisfaction. Together with my team, we provided to our customers IT support and consultancy services.
I managed my team which has 13 IT engineers, I managed relations with producers and business international partners, additionally I managed other departmental employees as functional managers in order to achieve our profitability, our performance, SLA, OLA targets and customer goals. Also I was responsible for unit budget, planning, HR and administrative processes.
My teams were in Istanbul and Ankara. My responsibilities include supporting customer and managing vendor and operations for Infrastructure, Data Center and IT Services which have storage, backup, converged, hybrid, virtual systems and cloud Technologies.
As a partner of EMC, Oracle, HP, DELL, IBM, NetApp, Microsoft, Cisco, Brocade, VMWare, etc. I managed the team for all support and consulting and professional services such as Business Continuity, Disaster Recovery, Storage Assessment, Information Life Cycle Management, Big Data, Data Center Assessment, Data Center Migration, Data Migration, Technology Advisory etc.
We consult, support and implement our services with HW and SW products of EMC (Clariion, Celerra, VNX, DMX, VMAX, Avamar, DataDomain, Isilon, VPLEX, Recover Point), NetApp (DataonTap, FAS & E Series), VCE VBLOCK, IBM Storwise Series, HP (3PAR), Oracle ZFS Series, DELL (PowerVault, EqualLogic, Compellent), Symantec NetBackup, Microsot, Violin FlashArray, Cisco MDS Series SAN, Brocade SAN.

(3) Goals and principals results achieved
Professional Services for Data Center Migration and Assessment, Data Migration and Replication, Disaster Recovery, Business Continuity and Virtualization.
Operational and technical experiences on implementation, integration, upgrading and troubleshooting for many vendor HW and SW products using their support processes and tools for example EMC, Oracle, DELL, IBM, HP, NetApp, Cisco, Brocade.
For example implementation, integration, upgrading and troubleshooting EMC HW and SW products such as VMAX, VPLEX, Recover Point, Isilon, Celerra, Centerra, VNX and Connectrix SWs for customers.
Using as partner of the global companies products we provided our IT support services and consultancy to the our customers, that they from financial, industry, energy, retail and government sectors. Our primary goals were sales, business development and customer satisfaction.

We provided products and services solutions to the our customers for their Information Technology environments. We did pre-sales and post sales jobs. We worked together with our global partners for many projects. We used their products together with our services like implementation, support and consultancy. Consultancy services means DC Assessment, DC Migration and Consolidation, Disaster Recovery, Business Continuity, Information Life Cycle Management etc. We had some contracts in Platinum Level Agreement with keeping alive customer systems for 7x24 with one hour response and 1 day resolution time, furthermore we had gold and silver level agreements depends on the customer choice.

Customer Services - Sales and Presales :
• Profitability and productivity,
• Customer relations development,
• New business development,
• Technical account management,
• Solution design,
• Executive presentations,
• Introduction our solutions and services,
Customer Services - Implementation Projects, Managed Services, Support Services and Consu

I was reposible for IT Services Management, High-Availability, OLA Targets, IT Systems and Technologies Implementation, Configuration Management, SW Customization, IT Support and Operational Management.

Goals and principals results achieved
I was reponsible from Unix and Linux Systems (Oracle, HP, DELL) IT Operations and Storage (EMC and Hitachi) systems operations and planning. My duty was to keep alive all systems with desired performance and capacity. My customers were internal departments of our company and I had OLAs and KPIs to perform my tasks. I provided to them IT support and consultancy services : Linux and Unix on Sparc and Intel Platforms for Billing, Fraud, CRM Systems, LAN and SAN Infrastructure, Storage and Backup Systems: EMC Symmetrix DMX3, Cisco 9510, Hitachi USP 1100, HP Blades, SUN Sparc and X86 Sys, RedHat Sys.

Implementation Projects, Managed Services and Support Services :
• Managed servervices and operational productivity,
• New system HW installation,
• New operating (Solaris 7, 8, 9, 10 and Linux RedHat EL and Oracle Linux and Oracle Cluster) installation,
• Patch management for kernel, OS, HW and SW
• SAN and LAN topology installation,
• SAN Cabling,
• HW and SW configurations,
• Keep IT systems alive with 7x24 support,
• Vendor process management if issue escalated for tracking and closing and also problem solving researching,
• Root cause analysis,
• Troubleshooting,
• Performance checking and optimizations,
• Monitoring IT systems and/or monitoring HW systems remotely,
• Alarm management for proactive tasks,
• HW part replacement,
• Server and storage replacement,
• HW/SW upgraded,
• HW system migration,
• IT services migration,
• Integration services,
• Data migration,
• SW replacement etc.
• Incident management
• Asset management

I was responsible for IT Services Management, High-Availability, OLA and SLA Target Management, Team Management, Planning, Data Center Management, IT and Data Center Infrastructure Projects Management, Specifications and Guide Document Management, Technical Council Membership, Vendor and Partner Relations Management, IT Systems Integration and Implementation, IT Operations and IT Support, Problem Management.

Goals and principals results achieved
My customers were in all country as whole organizations of Turkish Navy Forces. My primary goals were OLA, customer satisfaction and business development. I had four teams :
1. Windows Domain, Linux and Unix Systems, Backup System Operations Team,
2. NW and Security Systems Operation Team
3. IT Support Team
4. Call Center Team

I managed teams during 13 years for the Systems Infrastructures, IT Operations and Projects. My team had been reached the 21 members. Together with my team, we provided them our IT operation and support services and consultancy:
Sun E10K, Sun E3500, EMC Symmetrix 8430, Hitachi USP1100, HP Proliant, Compac Aplha Servers, Networker Backup Sys etc.
• IT Services and Data Center Management
• SW Development and SW Customization
• Linux and Unix on Sparc and Intel Platforms, LAN and SAN Infrastructure, Storage and Backup Systems Operational Management
• IT Network and Security Systems Operational Management
• MS Win Domain, Active Directory and Exchange Operational Management
• Help Desk and Customer Support Services Management
• Disaster Recovery, Business Continuity and IT Systems Project Administration
• IT Support and Problem Management
• Configuration Management
Implementation Projects, Managed Services and Support Services :
• Customer satisfaction, managed services and operational productivity,
• New system HW installation,
• New operating System (Solaris 5, 6, 7, 8, 9 and Linux RedHat EL and Ubuntu, Windows Server, Exchange Server) installation,
• Patch management for kernel, OS, HW and SW,
• SAN and LAN topology installation,
• SAN Cabling,
• HW and SW configurations,
• Keep IT systems alive with 7x24 support,
• Return Material Authorization (RMA) management or spare parts management,
• Vendor process management if issue escalated for tracking and closing and also problem solving researching,
• Root cause analysis,
• Troubleshooting,
• Performance checking and optimizations,
• Using CA Unicenter NSM, monitoring IT systems and/or monitoring HW systems remotely,
• Alarm management for proactive tasks,
• HW part replacement,
• Server and storage replacement,
• HW/SW upgraded,
• HW system migration,
• IT services migration,
• Integration services,
• Data migration,
• SW replacement etc.
• Incident management
• Asset management