Muheebuddin محمد

System Administrator في aiwagulf

• الكويت - الكويت
• أكتوبر 2004 إلى سبتمبر 2014

Managing a team of 15 persons handling rotational work shifts to provide a 24/7 tech support environment

Assigning troubleshooting and grooming tasks to ensure smooth operations of systems and servers.

Providing specialist advice and guidance to the team as per the standards.

Team Performance Monitoring.

Technical support for all Value added services (VAS) offered by AIWAGULF in Middle East

Handling complaints, requests, queries received from Mobile Operators regarding Value added services and resolving them

Technical support for the TV-channels like (SMILE TV and AL Afasy TV, AlAfasy Quran Tv, Qadsawy TV).