IT Support Engineer
Hykal Omrani
Total years of experience :13 years, 2 Months
• Administer and operate server\desktop infrastructure of Windows 2008\2012 LAN environment.
• Planning and creation of Domain Users, Domain Groups and Organizational Units.
• Applying Group Policies to Users.
• Installation and integration of DNS with ADS.
• Installation and Configuration of DHCP Servers.
• Designing and Implementation of Local Area Networks.
• Install and configure Microsoft Outlook 2003, 2007 & 2010 with Exchange & Pop3 settings. Backup “.pst” - personal storage backup for outlook emails.
• Backup and restore of applications, user files and outlook files.
• Remotely troubleshoot the client computers via team viewer, remote desktop connection.
• Install and configure network printers and share them to all users.
• Troubleshooting and solving connectivity issues ranging from cabling, printing and application issues.
• Maintaining work related applications like HRMS, ERP and mail server.
• Scanning the client systems affected with viruses and malwares to prevent data loss.
• Ensuring that client computers are updated on regular basis to keep up with present technology.
• Configuring the client computers in to connect them in the LAN environment.
• Configuration of Network routers and switches.
• Configuring repeaters and NICs.
• Troubleshooting devices like switches, modems, network outlets, desktops, laptops, printers and scanners.
• Troubleshooting and solving connectivity issues ranging from cabling, printing and application issues.
• Installing and Configuring Microsoft ISA 2004, 2006 as a firewall and for internet using purpose with user access rights policies.
• Discuss complaints and needs of other employees and management to assess actual requirements.
• Work in coordination with other employees to test the performance of newly installed systems and software to ensure customer satisfaction.
• Monitoring and analysing any viruses that affect the network.
• Assigning suitable IP addresses to network devices during installation.
• Configuring wireless or WLAN or Wi-Fi routers.
Masters in Computer Application. Subjects: Networking and Data Communication