Area Manager
Dunkin Donuts
مجموع سنوات الخبرة :12 years, 11 أشهر
I am extremely glad to present myself as the potential candidature
I have a relentless drive to project a broader impact than just simply delivering results, and can demonstrate experience in all of the areas you want from a candidate.
Having worked for various well-known Retail sectors like Dunkin brands international, Pizza hut, Café coffee day, DR. CAFÉ etc for the last 12 years, I have developed the skills necessary to become an immediate and valuable asset to your company. Possessing excellent management skills I am able to direct, manage and supervise all planning and scheduling activities. I can spot issues and opportunities before others, and have extensive knowledge of key issues like stock management, cost control and effective labour scheduling.
I am a energetic and profit driven leader (7 years QSR) with proven track record
At present seeking for a more challenging platform to step up in my career and lead the team to new level of success.
Expert in.
1. New store setup
2. Training the team members on the company policies
3. Hiring the right candidate as per requirements
4. New business locations.
5. Achieving the target and living up to company expectations.
6. Innovative marketing strategies to get in more business.
7. Guest satisfaction and having excellent guest relations
OPERATIONS - handling multiple outlets and taking responsibility for sales and marketing, achieving sales by action plans and follow-ups.
Current Roles and Responsibilities:
•Handling multiple stores allover Karnataka and maintaining stores as per company standards.
•Operations excellence by maintaining the Positive Shadow on team.
•Make sure that all the SOP’s are fallowed.
•Checking for Product quality on Daily basis.
•Training the Team and maintaining good motivated team.
•Ordering of stock from Ware house and checking availability of stock.
•Cleanliness up to the standard.
•Maintaining Customer Maniac atmosphere.
•Calling up the previous days Customers and getting a Feedback.
•Promoting Sales and executing same to Franchise.
•Control on the Variances.
•Daily Inventory count.
•No product outage.
•Handling all customer and team related Queries.
•Coordinating with HR team for hiring.
•Handling escalated customer complaints to the management level & doing the route-cause analysis.
•Maintain the MIS and various reports.
•Provide the reports to HO on timely basis.
Renewal Achievements:
•Drive a steep revenue growth in annual renewal collection, aiming to touch 35 lack sales
in this month.
•Enhancing the renewal calling process by doing Marketing activities like News Paper inserts, Leafleting, bike rallies, Mall activities and look walker events etc.
•Led the team to conceptualize and devise various collection avenues and plans for each of them with emphasis on maximum reach at minimum cost.
•Effectively engaged with workforce to maintain the high enthusiasm level required to provide the superior customer experience coupled with timely skill and attitude development.
•Enhancing competitor activities and applying the best out of them to grab a good guest experience at store level.
Customer Service
•Handling escalated customer complaints to the management level & doing the route-cause analysis.
•Doing analysis of various factors affecting productivity, submitting report monthly basis.
handling a shift and running the operation as per company policy
taking care of customer and giving them the good service
I was the topper of my college
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