Reservation Sales Agent
Ethiopian Airlines
Total years of experience :5 years, 0 Months
Desgination: Reservation Sales Agent in Ethiopian Airlines.
Duration: From March 2012 - till date. In Dubai
Job responsibility:
► Handle customer requirements professionally on a daily basis assist Travel
Agents & Walk in with seat confirmation & Fares, Bookings & Ticketing queries
&Ticket issuance.
►Handling Reservations, Fare Constructions, Upgrades, Reissues, Refunds. Etc,
Responding to Action message queue serving walk-in customers and travel agents.
► PFC 48 / 24 Hrs - Its Pre Flight Check done before 24 / 48 Hrs of flight departure to check
The Process like Holding Booking, Dupe Booking / PNRs, Dupe Segment, Segment cancellation
► No- Show - to check and suspend the coupon once telex receives from the airport
► handling outbound calls that include informing cancellation of the flights and also informing
Delays and reschedule of the flights.
► Preparing TPM - Total Passenger Manifest - To file all the flights each day.
► POS - Point of Sales - to check the sales & Accounting end of the day from X/DXB
► following the set procedures of the Operations Department in all activities such as
Reservation, Issuance of tickets, and generation of reports to Sales & Accounts Department
► arranging special arrangements for customers requiring assistance for Wheelchair,
Unaccompanied Minors, seat assignment, Meals, etc. are handled with
Highest levels of professionalism.
► Reporting all Customer complaints & appreciations to the Reservation Supervisor with a copy
To the General Manager. Supporting the Reservation Supervisor with the required facts during
Any Investigation and corrective action process.
► Resolve customer issues pertaining to reservations, onward connections, visa formalities etc.
► Working Knowledge in Calogi Cargo Reservation system
► supporting sales executives in tapping new corporate accounts.
► Handle customer requirements professionally on a daily
basis assist Travel Agents & Walk in with seat confirmation &
Fares, Bookings & Ticketing queries &Ticket issuance.
►Handling Reservations, Fare Constructions, Upgrades,
Reissues, Refunds. Etc, Responding to Action message
queue serving walk-in customer and travel agents.
► PFC 48 / 24 Hrs - Its Pre Flight Check done before 24 / 48 Hrs
of flight departure to check the Process like Holding Booking,
Dupe Booking / PNRs, Dupe Segment, Segment cancellation
► No- Show - to check and suspend the coupon once telex
receives from the airport
► Handling outbound calls that include informing cancellation of
the flights and also informing Delays and reschedule of the
flights.
► Preparing TPM - Total Passenger Manifest - To file all the
flights each day.
► POS - Point of Sales - to check the sales & Accounting end of
the day from X/DXB
► following the set procedures of the Operations Department in
all activities such as Reservation, Issuance of tickets, and
generation of reports to Sales & Accounts Department
► Arranging special arrangements for customers requiring
assistance for Wheelchair, Unaccompanied Minors, seat
assessment, Meals, etc. are handled with Highest levels of
professionalism.
► Reporting all Customer complaints & appreciations to the
Reservation Supervisor with a copy To the General Manager.
Supporting the Reservation Supervisor with the required facts
during Any Investigation and corrective action process.
► Resolve customer issues pertaining to reservations, onward
connections, visa formalities etc.
► Working Knowledge in Calogi Cargo Reservation system
► supporting sales executives in tapping new corporate
accounts.
► Handling the check in which included reading the travel
Documents (Tickets and Passports), baggage Allowances
and Lounge Access, according to
The Class of Travel of PAX and the Privilege Card held.
► Coordinating the Check in Counters at the Airport, which
includes: Handling overbooked flights, Upgrading of
Passengers, Flight Editing, baggage Allowances etc.
► Handling the departure gates, and passengers boarding the
aircraft.
► coordinating the Ramp functions from Arrival of the Flight to
the Departure of the Flight.
► Completing Pre Flight and Post Flight Requirements at the
Airport
Designation: Airport Service Agent in Dannie Aviation.
Duration: From January 2011 - March 2012. In Chennai Airport.
Job responsibility:
► handling the check in procedures for a Sri Lankan Airlines which included reading the travel
Documents (Tickets and Passports), baggage Allowances and Lounge Access, according to
The Class of Travel of PAX and the Privilege Card held.
► coordinating the Check in Counters at the Airport, which includes: Handling overbooked flights,
Upgrading of Passengers, Flight Editing, baggage Allowances etc.
► Handling the departure gates, and passengers boarding the aircraft.
► coordinating the Ramp functions from Arrival of the Flight to the Departure of the Flight.
► Completing Pre Flight and Post Flight Requirements at the Airport
Designation: Travel Consultant in Airway Travel
Duration: Apr 2009 Dec 2010 in Abu Dhabi
Job Responsibilities
► Reservation and ticketing using Galileo, Amadeus & Sabre system.
► Reissue, Refund and Revalidation through BSP AND GDS
► preparing daily sales reports and forwarding to the Supervisour.
► Handling Corporate clients
► Issuing Visa change tickets like Kish and Qeshm
► making journal, payment &receipt vouchers and data entries
► Highlight to customers the legal requirements covering their journey such as
Passport, visa & health requirements and other details such as check-in place And time.
► Issuing VMPDS IN BSP
► Develop a personal relationship with customers by giving occasional calls
And informing them of special offers & ticket fares &new Services provided,
For their travel needs.
► Attend trade shows and exhibitions
► Reservation and ticketing using Galileo, Amadeus & Sabre
system.
► Reissue, Refund and Re validation through BSP AND GDS
► preparing daily sales reports and forwarding to the
Supervisour.
► Handling Corporate clients
► Making journal, payment &receipt vouchers and data entries
► Highlight to customers the legal requirements covering their
journey such as Passport, visa & health requirements and
other details such as check-in place And time.
► Issuing VMPDS IN BSP
► Develop a personal relationship with customers by giving
occasional calls And informing them of special offers & ticket
fares & New Services provided For their travel needs.
► Attend trade shows and exhibitions
Five years of progressive and extensive
Experience in Airline & Travel Industry.
With reputed Airlines in UAE & INDIA.
Profile Summary Total experience 5 years
Reservation Ticketing & Airport Operations.
Five years of progressive and extensive
Experience in Airline & Travel Industry.
With reputed Airlines in UAE & INDIA.
Profile Summary Total experience 5 years
Reservation Ticketing & Airport Operations.
Desgination: Reservation Sales Agent in Ethiopian Airlines.
Duration: From March 2012 - till date. In Dubai
Job responsibility:
► Handle customer requirements professionally on a daily basis assist Travel
Agents & Walk in with seat confirmation & Fares, Bookings & Ticketing queries
&Ticket issuance.
►Handling Reservations, Fare Constructions, Upgrades, Reissues, Refunds. Etc,
Responding to Action message queue serving walk-in customers and travel agents.
► PFC 48 / 24 Hrs - Its Pre Flight Check done before 24 / 48 Hrs of flight departure to check
The Process like Holding Booking, Dupe Booking / PNRs, Dupe Segment, Segment cancellation
► No- Show - to check and suspend the coupon once telex receives from the airport
► handling outbound calls that include informing cancellation of the flights and also informing
Delays and reschedule of the flights.
► Preparing TPM - Total Passenger Manifest - To file all the flights each day.
► POS - Point of Sales - to check the sales & Accounting end of the day from X/DXB
► following the set procedures of the Operations Department in all activities such as
Reservation, Issuance of tickets, and generation of reports to Sales & Accounts Department
► arranging special arrangements for customers requiring assistance for Wheelchair,
Unaccompanied Minors, seat assignment, Meals, etc. are handled with
Highest levels of professionalism.
► Reporting all Customer complaints & appreciations to the Reservation Supervisor with a copy
To the General Manager. Supporting the Reservation Supervisor with the required facts during
Any Investigation and corrective action process.
► Resolve customer issues pertaining to reservations, onward connections, visa formalities etc.
► Working Knowledge in Calogi Cargo Reservation system
► supporting sales executives in tapping new corporate accounts.
Bachelor of Business Administration (B.B.A) Diploma in IATA. Basic. Diploma in Computer Application Diploma in Passenger Handling & Airport operations Diploma Inflight Management.