Senior Agile Delivery Manager
Opencast Software Europe Ltd
Total des années d'expérience :13 years, 7 Mois
Led a team of DevOps engineers on platform enablement group to scale and optimize DevOps transformation across CMG tribe.
Coached teams in Agile methodologies with a focus on instilling an Agile mindset over procedural adherence by offering a strategic guidance on best practices to enhance team performance and efficiency.
Mentored the Product Manager and team members in effective communication, risk mitigation, and dependency resolution during
Scrum ceremonies and ensured the maintenance of a refined and prioritized backlog through effective backlog refinement sessions.
Guided teams in implementing impactful Story writing techniques, using INVEST, SMART, story slicing and sizing, estimations, and T-shirt
sizing prioritization.
Established and maintained a healthy Definition of Ready (DoR), Definition of Done (DoD), and ways of working.
Empowered teams to monitor progress within and across sprints employing effective metrics, driving continuous improvement, predictability, and forecasting.
Created and communicated delivery and release plans with the stakeholders and managed the stakeholders expectations.
Managed change requests, Incidents, Problem tickets through ServiceNow and coordinated with Change management and SRE teams in successful delivery of the tickets.
Managed stakeholder expectations by fostering clear communication among leadership, Agile delivery teams, and various stakeholder groups.
Provided regular/weekly updates at the tribe/program level to different stakeholders on milestones, changes to the delivery plan, and
roadmap adjustments.
Monthly reporting to the Portfolio leadership on the Quarterly plans and the progress made through the milestones achieved.
Published metrics to stakeholders to drive continuous improvement and showcasing the customer value.
Created dashboards to visualize work, share plans, track progress and maintaining long term work visibility.
Created and delivered workshops on Agile and Story mapping that helped layout effective Quarterly plans and roadmaps.
Facilitated discussions, conflict resolutions and Scrum ceremonies (Daily Scrum, Sprint planning, Sprint Review and Sprint Retrospectives).
Collaborated with fellow Agile Delivery Managers contributing to plans and techniques for accelerating client and organizational
transformation. Supported Go-To-Market strategies, built knowledge, skills, and supported Communities of Practice (CoP’s).
Served as People Manager, overseeing a group of consultants and conducting performance reviews for appraisal evaluation.
• As an Agile Coach and being part of the consulting team established Lean Agile Center of Excellence (LACE) for Vodafone’s NSE Organization and been the Scrum Master on the LACE to drive the Agile/SAFe transformation and setup Jira tooling for the LACE team.
• Created content (using Miro) for onboarding and training the LACE team for execution of the transformation program.
• Introduced Scaled Agile Framework to the business areas of the organization identified through Maturity Assessment.
• Created learning roadmap for Lean Agile Leaders, Agile Teams, Scrum Masters, Product Owners & Managers.
• Ensured that LACE team operates as any other Agile team by following the same Iterations and PI cadences to resonate the agile team’s behaviour by executing the Agile ceremonies (Sprint Planning, Daily Scrum, Reviews and Retrospectives) and refinements on need basis.
• Conducted Agile & DevOps maturity assessments with the teams as a baseline for identifying and coaching on process and areas of improvement, through recommendations and performing re-assessments periodically (every 3 months) for scaling through the maturity.
• Coordinated with SPCs in executing the Value stream Identification and mapping workshops for the Pilot Agile Release Trains (ARTs).
• Created content (using Miro) for onboarding and training the RTEs, Scrum Masters, Product Owners and teams on PI Planning activities
• Coordinated with SPCs in facilitating the Program Increment (PI) planning events with leadership, business stakeholders, product management and delivery teams on the Agile Release Trains (ARTs).
• Coordinated with RTEs on facilitating ART level events like PI planning, Inspect & Adapt, Scrum of Scrums (SoS), PO Sync, System demos.
• Coaching & mentoring the Scrum Masters and Product Owners on following the best practices for communicating and addressing risks, removing dependencies and bottlenecks whilst facilitating the ceremonies and always maintaining a refined and prioritized backlog.
• Coaching Agile teams on effective Story writing techniques, using INVEST, SMART, Vertical story slicing and sizing stories, estimations using Fibonacci sequence, prioritization using T-shirt sizing, DEEP etc, and building effective DoRs and DoDs.
• Enabled teams in monitoring the progress within and across sprints using effective metrics (WIP, Cycle time, Cumulative flow diagram, Burndown, Throughput/Velocity, Planned vs Actual, Flow efficiency etc) helping in continuous improvement, predictability & forecasting.
• Played Scrum Masters role for 2 newly formed teams to help support until the new Scrum Masters on the teams gained their pace.
• Collaborated with other Agile Coaches on plans and techniques for accelerating and advancing both client and organization’s transformation through effective Go-To-Market strategies, building knowledge, skills and supporting the Communities of practice (CoP’s)
• As a People Manager responsible for managing a group of individuals and evaluating their performance reviews and annual appraisals.
• Supporting hiring decisions as a Recruitment panelist for hiring Agile Coaches, Scrum Masters and Product Managers.
As an Agile Coach:
• As an Agile Coach within Agile PMO helped identifying gaps among scrum teams and employing continuous process improvement.
• Worked with Leadership and Strategic leads in bringing the capacity back to the teams by identifying needed metrics to evaluate and improve time-to-market, reduction in defect count and always maintaining a well refined backlog.
• Used team agility index (maturity assessment) as a baseline for coaching teams on process and areas of improvement.
• In addition to working with 7 active Scrum teams, was identified as the Key Coach to lead the transformation efforts on the first phase of Organizational transformation of Scrum teams towards FLOW adoption.
• Actively coached Leadership, Cloud Architecture, Operations (SRE) teams on FLOW adoption and used Azure DevOps (ADO) tool for effectively planning the releases by coordinating with Change Management on weekly release plans.
• Created ADO Dashboards for capturing Flow Metrics of all teams across Ratings that helped the Scrum Masters and Leadership teams in making better forecasts and predications.
• Within 3.5 months of joining the client (S&P Global) as a Product Manager, was offered the role of Agile Coach through feedback and recommendation from Client (S&P Global) Leadership and Global Head of Agile.
• Facilitated sessions with Leadership and Strategic leads on leveraging Portfolio, Delivery plans, Release timelines and Metrics dashboards
• Created the Portfolio level plans across Product lines for the leadership teams to have better informed discussions with the business and Product teams considering the OKR’s and roadmaps
• Facilitating monthly Agile 101 refresher sessions across S&P Global Ratings division for existing and new joiners on Agile, Scrum, best practices, team working agreements, Ratings Agile framework, process (DOR, DOD, DOB, Waivers), Ratings SOP, ADO overview.
• Group/Individual coaching to Product Leads/Managers on effective maintenance of a matured backlog always with effective story writing and prioritization techniques.
• Collaborated with other Coaches on plans and techniques for accelerating and advancing organization’s transformation.
• Supported hiring decisions as a Recruitment panelist for hiring Agile Coaches, Scrum Masters and Product Managers.
As a Product Manager:
• Successfully delivered 1 phase of the project between June 2020 and Sep 2020.
• First phase delivery involved 50% Ratings applications to register against a common Data Catalogue on the Ratings Data Management System for all its Schema and table attributes, references, relationships and language used on customer specific data to avoid storing any redundant information against each application specific databases that came from Non-ratings specific businesses
• Application response time for those 50% applications was stabilized for Ratings end users, erstwhile reducing the data redundancy caused by non-ratings specific applications and an overall increase in 80% productivity and performance for Rating’s end customers.
Responsibilities:
• Worked closely with counterparts in Portfolio & Product Management, Engineering, Quality, UI/UX Design, Cloud Architecture, Change Management, Operations (SRE) teams to align on the organizations vision, strategy, program backlog and roadmap.
• Brainstorming on solutions with cross functional product teams to address the business/team dependencies and worked with them to get their buy-in on time for an effective business value mapping through features and user stories across sprints.
• Owned backlog refinement, management, prioritization and drove acceptance testing and delivery of iterations through releases.
• Being voice of the customer and providing a business perspective on value delivery to the team by clarifying any queries related to acceptance criteria against the PBI's or user stories
Highlights:
Attended workshops (Onsite) with the Stakeholders, Business Partners, Directors and Product teams in analysing the client’s problem statements
Worked closely with counterparts in Product Management to align on the Strategy, vision, program backlog and roadmap.
As a stakeholder of specific backlog items, closely worked with Business stakeholders and cross functional product teams in capturing the business requirements and updating Azure DevOps/VSTS with the Epics, Features and PBI's specifications
Being the voice of customer and providing a business perspective on value to the team on daily basis by clarifying any queries related to Business and acceptance criteria against the PBI's or user stories.
Involved with the product throughout all stages of its life cycle (conception, definition, development, release, and post-release activities)
Creating business process workflows using Visio and creating the UI/UX Mockup's/Wireframes to help teams gain better understanding of business needs that in turn helped gather accurate estimates
Facilitating Client demo's at the end of each Product Increment (PI) to Stakeholders (Partners, Directors, Senior Management and Program & Project teams)
Key Results:
Successfully delivered 3 phases of the project between July 2018 and May 2020
First phase delivery targeted to 2 engagements effecting around 20 Auditors catering some major clients yielding faster, reliable and effective Audits improving the Audit efficiency by 40%
Second phase delivery targeted to 2000 engagements and effecting around 5000+ Auditors catering major clients with faster and reliable audits due to consistent feedbacks received from UAT’s and addressed accordingly in subsequent releases and improved the efficiency by 55% paving way for more clients to explore the Omnia platform due to its Agile nature of quickly addressing the end customers feedbacks.
Third phase delivery targeted to 20, 000 engagements that included Artificial Intelligence implementation on key areas of the Audit business like Risks, Internal Controls, Procedures and integration with third party dependent platforms for data, effecting around 10K plus Auditors needs to cater various clients yielding huge ROI and reliability on the Omnia platform paving way for Deloitte’s Global Auditors interests in doing business to explore the Omnia platform in upcoming phases for their respective regions.
• Facilitated Scrum ceremonies (Sprint planning, Daily scrum, Reviews, Retrospectives) and helped adopting Scrum framework through coaching, training, and guiding the team in exhibiting the agile values and principles.
• Supported the Product Owner in managing and prioritizing the backlog and helped in creating Features and user stories for the team.
• Supported the team by removing impediments and enabled them being self-organized by identifying the appropriate source/resolution.
• Coordinated and lead the scrum teams in cross-functional collaborations and communicated the status to management (on need basis).
• Facilitated discussions, decision making, and conflict resolutions (where appropriate)
• Evaluated scrum maturity of the team and the program and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and program.
• Assisted with internal and external communications, improving transparency, and adapting to the changes.
• Involved in Use case, BRD, FSD & TDD walkthrough meetings with the Business Stakeholders regarding the customer projects.
• Preparing the Test Plan and leading the Test Plan walkthrough meetings with business stakeholders regarding the test approach using high level Test Design and Traceability matrix
• Prepared high level and detailed level Test cases.
• Assigned/allocated work to fellow team members in on-shore & offshore; monitored and reported the progress to project team during regular Defect Review meetings.
• Leading the Defect Review call/meeting with business team (Dev, Business Consultants, Project & Product Managers, fellow QA team members) at Onshore.
• Coordinated with Production Support team for resolving environmental and application issues.
• Performed System integration testing, middleware, regression and cross browsers testing.
• Performed peer reviews and ensured that the Quality of deliverables is per the quality standards defined for the work allocated.
• Logging and Tracking defects in ALM/QC against the requirements.
• Supporting Standard & Custom Customer Prod Installs and day-to-day CR activities
• Performed post install activities and prepared Test Summary reports and shared with business team
• Monitoring the automated regression suite and fixing the failures (if any).
• Updating the project status in Share point and common trackers in Network folders.
• Mentoring fellow team mates in following the best practices on manual testing.
• Responsible for providing KT’s to new members in the team.
Performed Manual, Automation and Database testing activities in an Agile environment with frequently changing requirements and roles
Individually owned Automation Scripts (design, execution etc)
Actively participated in Sprint planning meetings and collected & provided estimates for Testing
Involved in Scrum meetings and daily Stand-up calls with onshore and offshore teams.
Involved in preparation of Test Strategy, Test Plan and Test case documents.
Coordinated well with Business Analyst and Development team in understanding the User stories and base lining the acceptance criteria for the builds.
Responsible for GUI, Localization, Functional, Compatibility, System, Regression & UAT Testing
Prepared detailed Test cases and shared with Client for UAT build testing.
Responsible for designing and executing SQL queries for Master & Migration Data testing.
Used JIRA for creating test cases from User stories and thereby logged and tracked all defects in JIRA respective to the specific User story and Sprint.
Been the first point of contact from testers’ team to address the issues faced by development team.
Responsible for developing automated acceptance and regression test suites and sharing the test execution results with the top heads in the team and competency.
Involved in Peer Reviews (Test Design \[Manual & Automation\]).
Updated Review Report and Query Tracker accordingly.
Involved in Regression Testing and enhancing the Test Scripts for Global Execution.
Updating the Daily Status Report (bug triage) to Manager on day-to-day basis and Weekly Status report to higher management on weekly basis.
Mentoring/Training fellow team mates in both manual and automation testing.
Taken up the opportunity of QA Lead, as and when required by Project Manager (specifically during the absence of Test Lead).
Responsible for providing KT’s to new members in Testing team.
Expertise in preparing Test Plans, Test Estimates, Test Case Design, Test Case Execution, analyzing Test Results, Defect Tracking and preparing Automation Test scripts.
Good expertise in performing Peer Reviews (Test Design for both Manual & Automation).
Good expertise in End to End Testing i.e. Functional, Black box, GUI, Compatibility, Smoke, Regression, Re-Testing, Localization, Integration, Database, System and User Acceptance Testing.
Expertise involving in Scrum meetings and daily Stand-up calls with onshore and offshore teams.
Hands on experience in preparing POC’s to clients on their projects with the in-house Functional Test Tool (Titanium x-AFT, built on Selenium Framework by Alliance Global Services \[AGS\]).
Prepared POC’s to Advanced Health Media client on their Healthcare application and Neat client on their e-commerce application.
Gave hands-on training to employees in, Testing competency on x-AFT tool.
Been an active member of aft-contributors group (experts group contributing towards x-AFT tool in AGS)
Been an active Member of Automation CoE (Centre of Excellence) group at AGS.
Processing the customer related claims where the applications involves Active Claims Processing Management (ACPM), Siebel & Mainframe etc, through which all the claims made were sent to Aviva Global Services (India) for further processing.
- Recieved a £1000 scholarship.
- Captained College Team at Inter-Collegiate Football Tournaments.