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تم إلغاء حظر المستخدم بنجاح
موكيش مالاياه, Resident IT Engineer

موكيش مالاياه

Resident IT Engineer·Al Jallaf Computers

الإمارات العربية المتحدة

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 6 أشهر

Resident IT Engineer

مارس 2022 - حتى الآن

Al Jallaf Computers

دبي، الإمارات العربية المتحدة

مارس 2022 - حتى الآن

Spearheaded IT operations as the single point of contact for Infosys client Mercedes-Benz/Daimler, serving over 350 users.
Oversaw IT services for the Middle East and Eastern Africa regions.
Formulated and implemented IT policies and best practices.
Managed data center operations and enforced data governance protocols.
Directed network administration and executed network installations.
Supervised data backup processes to ensure data security.
Generated SLA reports to monitor service level agreements.
Conducted performance evaluations for the service desk team.
Provided onsite VIP support for high-level executives.
Managed onboarding and offboarding processes for employees.
Handled WPS and DNS activities to ensure seamless IT operations.
Managed inventory to optimize resource allocation.
Controlled costs and budgets to maximize efficiency.
Oversaw vendor relationships and negotiations.
Maintained detailed reports, field notes, and daily activity logs.

مجال الشركة:
خدمات تكنولوجيا المعلومات

System Administrator

ديسمبر 2020 - فبراير 2022

GRFN Engineering Consultants

دبي، الإمارات العربية المتحدة

ديسمبر 2020 - فبراير 2022

Managed IT operations for offices in UAE, Egypt, and Lebanon.
Led induction and off-boarding processes for employees.
Oversaw Active Directory management.
Implemented data center management strategies.
Executed system recovery and repair operations.
Set up remote network access for improved connectivity.
Conducted internal audits to ensure compliance.
Facilitated software and hardware purchases and renewals.
Enhanced IT workflow processes.
Upgraded system hard drives for optimal performance.
Managed IT procurement activities with local and international suppliers.
Met SLA requirements for efficient service delivery.
Conducted analytical reviews to identify areas for improvement.
Maintained inventory and managed CCTV systems.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Network and Desktop Support Engineer

سبتمبر 2019 - ديسمبر 2020

KBC Technologies

دبي، الإمارات العربية المتحدة

سبتمبر 2019 - ديسمبر 2020

Conducted rack structuring and LAN connectivity in all Pavilions at Expo 2020.
Managed 700 IDFs and MDFs.
Set up connectivity between switches to Patch Panels and labeled connections.
Traced connectivity issues from Data Center to IDFs and MDFs.
Configured and installed CCUM for Cisco phones.
Assisted with the implementation and support of network monitoring tools.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Managed, tracked, and coordinated problem resolution and escalation processes.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Lead System Engineer

أغسطس 2016 - يوليو 2019

GAVS Technologies

تشيناي، الهند

أغسطس 2016 - يوليو 2019

Led a team of 8 Engineers overseeing the Frontier Airlines Project.
Conducted network monitoring across all US airports using SolarWinds.
Performed traffic analysis using WireShark.
Analyzed weekly and monthly SLA reports.
Managed Pilots & Cabin Crew AD accounts creation & deletion.
Configured Group Policy settings and Distribution lists.
Provided troubleshooting for Office 2016 and Outlook issues.
Resolved network issues and Global Connect VPN issues.
Remotely troubleshooted Check-in Printers and Baggage Printers.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Senior Application Engineer

أبريل 2012 - يوليو 2016

CSS Corp

تشيناي، الهند

أبريل 2012 - يوليو 2016

Remotely installed Parallels App on users' MAC PCs.
Installed Windows OS on Parallels VM.
Troubleshot any issues related to Parallels.
Addressed Windows OS issues.
Diagnosed network connectivity and antivirus issues in VM.
Ensured regular OS updates for Parallels users.

مجال الشركة:
خدمات تكنولوجيا المعلومات

IT Support Engineer

أغسطس 2007 - ديسمبر 2008

Rhino Technologies

تشيناي، الهند

أغسطس 2007 - ديسمبر 2008

Installed and maintained antivirus software, ensuring system security.
Addressed antivirus software-related issues promptly and effectively.
Provided customer support, including sales and assistance with antivirus software.
Actively promoted comprehensive antivirus packages to new users.
Troubleshot network connectivity issues to ensure seamless operations.
Conducted regular antivirus updates for existing users to enhance protection.
Enhanced communication skills through frequent interactions with clients and colleagues.
Developed organizational and communication skills through coursework and volunteer engagements.
Driven by a passion for learning and dedicated to ongoing personal and professional development.
Exhibited strong organizational and time management abilities while juggling multiple projects.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Anna University

مايو 2024

مايو 2024

بكالوريوس، Information Technology

الهند

المعدل التراكمي (نسبة مئوية): 68%

المعدل التراكمي (نسبة مئوية): 68%

Halmstad university

مارس 2024

مارس 2024

ماجستير، Computer Network Engineering

السويد

المعدل التراكمي (نقاط): 3.5 من 5

المعدل التراكمي (نقاط): 3.5 من 5

Halmstad University

مارس 2011

مارس 2011

ماجستير، MS – Computer Network Engineering

السويد

ANNA University

مايو 2007

مايو 2007

بكالوريوس، B. Tech – Information Technology

الهند

Skills

Service Desk
Expert
Service Desk
Expert
Windows Support
Expert
Windows Support
Expert
Wireshark
Expert
Wireshark
Expert
Solarwinds
Expert
Solarwinds
Expert
CCNP
Expert
CCNP
Expert
Windows
Expert
Windows
Expert
GROUP POLICY
Expert
GROUP POLICY
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
DOMAIN NAME SYSTEM (DNS) SERVERS
Expert
DOMAIN NAME SYSTEM (DNS) SERVERS
Expert
Solarwinds
Intermediate
Solarwinds
Intermediate
SCOM
Intermediate
SCOM
Intermediate
Active Directory
Expert
Active Directory
Expert
Office 365
Intermediate
Office 365
Intermediate
Network Monitoring
Expert
Network Monitoring
Expert
IT Infrastructure Management
Expert
IT Infrastructure Management
Expert
IT Service Management
Expert
IT Service Management
Expert
Inventory Management
Expert
Inventory Management
Expert
Vendor Management
Expert
Vendor Management
Expert
Desktop Support
Expert
Desktop Support
Expert
Database Management
Expert
Database Management
Expert
Network Administration
Expert
Network Administration
Expert
VMware
Expert
VMware
Expert
Service Desk
Expert
Service Desk
Expert
Windows Support
Expert
Windows Support
Expert
Wireshark
Expert
Wireshark
Expert
CCNP
Expert
CCNP
Expert

اللغات

الانجليزية
متمرّس
الهندية
متوسط
الكانادا
متوسط
التاميلية
متمرّس
السويدية
مبتدئ

الهوايات

  • Music
  • Travelling
  • Books