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Mukhil Raj, Project Manager

Mukhil Raj

Project Manager·Abu Dhabi Islamic Bank

United Arab Emirates

Bachelor's degree, CSE

Work experience

Total years of experience: 6 years, 11 months

Project Manager

July 2015 - August 2017

Abu Dhabi Islamic Bank

Abu Dhabi, United Arab Emirates

July 2015 - August 2017

Project Management.

Oracle ERP Automation & Enhancement with core Banking Financial Integration.

Module:
Property Management - Solution & Design for MPM Properties (A Subsidiary of Abu Dhabi Islamic Bank)
EAM - Solution & Design
Finance- Solution & Design
Advisory - Solution & Design
Valuation - Solution & Design

ESB - Core Financial Integration & Gateway.

End - TO - End Lifecycle Implementation.
Company industry:
Banking
Job role:
Information Technology

Project Management Specialist / Manager / Coordinator

July 2015 - August 2016

Abu Dhabi Islamic Bank

Abu Dhabi, United Arab Emirates

July 2015 - August 2016

Company industry:
Real Estate
Job role:
Management

PMO Lead / Consultant-Senior Operations Analyst.

October 2010 - November 2015

Accenture

Bengaluru, India

October 2010 - November 2015

Issue & Publish Project Trackers such as, Weekly & Monthly Reports, RAIL and, Creating Project Contingency
plans with instant Status Updates to client as a part of 360 degree review & analysis. Resource Management
and Utilization Metrics for Project Optimization.
Manage MOM’s and End-To-End Status Updates with Stakeholders & Internal Top-Level Management.
Company industry:
IT Services
Job role:
Information Technology

PMO Lead/Executive / Communication Manager

November 2014 - October 2015

Accenture

Bengaluru, India

November 2014 - October 2015

Company industry:
IT Services
Job role:
Information Technology

PMO

April 2014 - November 2014

Kalyani Magnum Office

India

April 2014 - November 2014

Joined Accenture on Nov'14, and undergone transition for AT&T Client Engagement.
Also involved in Interim Support as
Job role:
Management

PMO Lead

April 2014 - November 2014

HCL Technologies Ltd

United States

April 2014 - November 2014

Company industry:
IT Services
Job role:
Management

Business Analyst

December 2012 - October 2014

HCL Technologies Ltd

Bahrain

December 2012 - October 2014

Company industry:
IT Services
Job role:
Information Technology

Business Analyst

December 2012 - March 2014

Mukhil Raj Murali

Bahrain

December 2012 - March 2014

Page | 6
Roles / Responsibilities ➢ To Analyze and provide 360 degree view of the whole
Process management of the Project to Stakeholders and
Steering Committee Participant.
➢ SOW Management
➢ O2C Process Streamlining and Tracking
➢ PM Assistance
➢ Resource Management.
➢ Share-point Management
➢ Report Tracking
➢ Financial Management
➢ BRQ and Invoice Management
(1.2)
SEAGATE - PMO Lead (Interim Support - Process Streamlining) July’14 to Sep'14
Interim Support - Financial and Risk Management
Job role:
Information Technology

Business Analyst

September 2011 - November 2012

HCL Technologies LTD

Bahrain

September 2011 - November 2012

Page | 8
Financial Management:
➢ To keep track of all the Projects in the Program and preparing
weekly and monthly status report
➢ To Issue RAIL and Publish Project Trackers using MS Excel
such as, Weekly & Monthly Reports and Creating Project
Contingency plans with instant status Updates to client.
Document and Knowledge Management on Share-point:
➢ To keep all the Program and Project related required
documents up-to-date on Project Share drive.
➢ To Grant access to resources as to per requirement
➢ To Capture Risks and Issues data, and to communicate their
status to Senior Management in a consistent and timely manner
as per the project Communication Model.
➢ To Keep track of all the SOWs which are about to expire and to
send notifications to respective Project Managers for their
extension (if required)
Awards / Achievements Awarded and received accolades from client for streamlining and
coordinating the processes in the project, to ensure successful
completion of project on-time with efficacy.
(3)
NCR - GLOBAL DEPLOYMENT Sept ’11 to Nov ‘12
NCR Corporation is an American technology company specializing in products for the retail, financial,
travel, healthcare, food service, entertainment, gaming and public sector industries. Its main products
are self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems,
barcode scanners, and business consumables.
Company industry:
IT Services
Job role:
Information Technology

Business Analyst

July 2011 - August 2011

HCL Technologies Ltd

Bahrain

July 2011 - August 2011

Page | 9
➢ To analyze and understand the project status and to
extract and communicate Key Messages.
➢ To assist in Stakeholders Management along with
Manager(s).
(4)
➢ To work along with the Manager(s) on Scheduling,
Estimation and Quality Control works along with swift and
coherent updates on the Project Status to Clients.
➢ I had the real-time experience of exploring the entire
lifecycle of an implementation project, by working on
Functional Spec, Design Spec; providing quick and
valuable solutions for Request For Change amidst the
Project Span.
➢ To train the Oracle CRM Professionals / Trainers on
Business Flow Execution.
➢ To handle/explain the functionality of Remote Support,
Incident Creation and Incident Management Track in
Teleservice module to the end-user.
* It deals with tools such as ORACLE User Productivity Kit (UPK) to
explain the process flow in Remote Support, Incident Creation and
Incident Management Tracks.
To prepare financial report every week about the revenue
recognition and where we are as per the budget, forecast and
actual
MELBOURNE IT - AUSTRALIA July ’11 to Aug ‘11
Company industry:
IT Services
Job role:
Information Technology

Business Analyst, Consultant

January 2011 - June 2011

HCL Technologies LTD

United Arab Emirates

January 2011 - June 2011

Project Control/Quality
Management.
Roles / Responsibilities
➢ Project Quality Analysis along with much focus on Template
Management/ Processing and Audit Control.
➢ To Manage and control changes to Project Requirements and
Objectives.
➢ To Analyze the Issue received from client and report to
management for its swift action.
➢ To Create Issue Resolution Trackers and Review, and follow up
the activities.
➢ To Assimilate Information from Meetings held and Create MOMs.
(5)
NCR-R12 REL2 GLOBAL ROLLOUT Jan ’11 to Jun ‘11
Company industry:
IT Services
Job role:
Information Technology

Business Analyst

-

Mukhil Raj Murali

Bahrain

-

Job role:
Information Technology

PMO Lead / Executive / Communication Manager, Business Analyst

-

-

Job role:
Other

PMO Lead / Executive / Communication Manager, Business Analyst

-

-

Developer with responsibility of assisting Managers and stakeholders in Software Project Management on Multi-Sector
ERP Implementation & Managed Service Projects.
Direct Client Exposure: Worked at different client locations such as Bahrain, Dubai, Saudi Arabia and Malaysia
for tenure of around 2 Years
Job role:
Other

PMO Lead / Executive / Communication Manager

-

-

Job role:
Other

Business Analyst

-

Bahrain

-

Page | 2
Vendor Management 
Job role:
Information Technology

Team Leader 

-

-

Communication Specialist
✔ RFC Audit and Project
Charter Assistance
✔ Risks & Issues
Management and
Mitigation Plans
✔ Resource Management
✔ Financial Management
✔ Budget / Head Count
Forecast
✔ SOW & PO Management
✔ Accruals
✔ Change Management
✔ SLA Tracking
✔ SDLC Streamlining
✔ O2C Process Tracking &
Streamlining.
✔ Project Code Creation and
BRQ
✔ Share-point Management
✔ Engagement Portal
* Project Management & Communication Specialized Professional with
around 4 years of excellent track record in PMO and Engagement
Management.
* Expert inall aspects of information technology including full Software
Development Life Cycle (SDLC), P2P and O2C Cycle.
* Organize and conduct Project Meetings and present Knowledge Transfer
Sessions to Client.
* Deft in conducting quality audits and implementing strategic measures to bring
continual improvement in quality standards and process improvements.
* Partook in RFP, RFC discussions and Solution Demonstration to client.
* Exceptional communicator and presenter, equally comfortable with
executives/stakeholders. Resourceful at maintaining excellent relations with
international clients and providing value added customer service, ensuring
quality and service norms.
* Extensive experience in Project Charter Assistance, analyzing existing
operations, proposing optimizations, implementing strategies to improve
overall productivity, efficiency and profitability of the engagement.
* Adroit at managing, motivating and leading teams for running successful
business process operations with proven ability of achieving service
delivery/process targets.
* Real-time experience in Project Staffing and Talent Pool Support, Post Project
Reviews, Project Planning Support (Consult with PMs, Sponsors, etc.), Project
Risk Assessments & Mitigation plan creation.
* Strong problem-solving and analytic abilities; methodical in approach.
* Worked and resided in Saudi Arabia, Bahrain & Dubai/Middle East and
India/South Asia.
PMO HIGHLIGHTS:
➢ Resource, SOW and Performance Management with emphasize on issuing/publishing Weekly
Trackers and updates.
➢ Assisting Managers in Project Management to ensure successful completion of Project within the
stipulated time and effort.
➢ End-to-End Status Updates and indulged in all PMO related Calls and Meetings held in the project(s)
Job role:
Customer Service and Call Center

Business Analyst

-

Al Majdouie

Bahrain

-

Managing and Publishing MOMs and RAIL trackers.
➢ Tracking the status of Project Implementation Team in different countries along with routine Client Updates
through Calls and Mails, and also been a part of Audit Control Team.
➢ Sorted out Request for Change’s and dealt with Statement of Work’s during the entire life cycle of the
Implementation / Roll-out Project.
Leadership Tasks:
➢ Promoted to PMO Lead, and PMO Executive / Communication Manager
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Business Analyst

-

Bahrain

-

PMO Lead Methodology-Waterfall
(Sequential)
Project’s Mode- RFB, T&Ms.
Work product Delivery- Oracle Application Support, Managed Services, Operations.
Snapshot: Hybrid / Managerial PMO;
SOW Management, SDLC Business Streamlining, O2C Process Tracking, Invoice and SOW sign
off coordination, Financial Management, Resource Management, Report Tracking, Project
Creation and BRQ, and End-To-End Status Updates.
Job role:
Information Technology

PMO Lead / Executive / Communication Manager

-

-

Job role:
Other

PMO Lead / Executive / Communication Manager

-

-

Job role:
Other

PMO Executive & Communication Manager

-

Location Indi

Saudi Arabia

-

Program Management
Roles / Responsibilities ➢ To Assist Managers in Project Management to ensure
Successful completion of Project within the stipulated time and
effort.
➢ To Analyze and provide 360 degree view of the whole Process
management of the Project to Stakeholders and Steering Committee
Participant.
➢ To Review and Assistance in Project Charter and Project Plan
Creation.
➢ To Issue and Publish Trackers on Performance and Effort
-utilization in Project.
➢ To Organize and build a Hardworking team by providing
valuable feedback and publishing end-to-end work plans.
Change Management
➢ Track all the changes to the production environment for all
managed services clients
➢ Conduct the Change management meetings for each client
solutions for all changes and their impacts
➢ Authorize the production the changes
➢ Communicate with clients and other stake holders on the
planned changes
➢ Communicate the status on the changes to the stake holders
and clients
Resource Management
➢ Assignation and delimitation of resources
➢ To keep track record of all resource assignments to the
projects, keeping note of resource movement based on skill and
availability
➢ To keep track record of new requirements and also resource
required for any upcoming projects
Job role:
Other

PMO Lead / Executive / Communication Manager

-

-

Job role:
Other

PMO Lead / Executive / Communication Manager

-

-

Job role:
Other

PMO Lead / Executive / Communication Manager

-

-

Job role:
Other

Business Analyst

-

Bahrain

-

Job role:
Information Technology

Education

Anna University

May 2010

May 2010

Bachelor's degree, CSE

India

GPA (percentage): 80%

GPA (percentage): 80%

PROFESSIONAL QUALIFICATIONS: Educational Qualification ➢

Skills

ERP CRM
Expert
ERP CRM
Expert
Resource Management
Expert
Resource Management
Expert
Team Alignment
Expert
Team Alignment
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
AGILE
Expert
AGILE
Expert
ANALYSIS
Expert
ANALYSIS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DELIVERY
Expert
DELIVERY
Expert
ERP
Expert
ERP
Expert
EXECUTIVE MANAGEMENT
Expert
EXECUTIVE MANAGEMENT
Expert
FINANCIAL
Expert
FINANCIAL
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
KNOWLEDGE MANAGEMENT
Expert
KNOWLEDGE MANAGEMENT
Expert
LOGISTICS
Expert
LOGISTICS
Expert
ERP CRM
Expert
ERP CRM
Expert
Resource Management
Expert
Resource Management
Expert
Team Alignment
Expert
Team Alignment
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
French
Expert
Hindi
Expert

Hobbies

  • Reading Books, Playing Cricket, Fitness Exercise.