Technical IT Support Specialist
Samnan Holding Group
مجموع سنوات الخبرة :12 years, 3 أشهر
servers (Exchange Server, File Server, Print Server, Domain Server, DNS and DHCP Server )
•Veeam Backup server installation, configuration and trouble shouting
•Veeam Backup Scheduling, Monitoring, and data Recovering.
•File Server with all type of Security.
•Print Server Different type of Permissions.
•Microsoft office 365,
•VMware 6.1, 6.5, 6.7, Designing and Implementation .
•Yealink Video Conference System.
•Kaspersky Antivirus Server installation configuration and Monitoring.
•Hikvision video surveillance system installation and configuration.
•Hikvision Visitor Counter System installation and configuration.
•Attendance System installation, Configuration, Monistoring.
•Configuration, implementation of Cisco Network equipment i.e. Switches, Routers, Access Controller, Wireless Access points
•Veeam Backup server installation, configuration and trouble shouting.
•Monitor, test, and analyze e‐mail system and server software activities to ensure maximum performance, efficiency, and availability.
•Research, evaluate and integrate network system and data communication hardware and software
•LAN, WAN and MAN connectivity, routers, firewalls, and security
•Perform network assessments and security audits
•upgrading data network equipment to the latest stable firmware releases
•remote troubleshooting and fault finding if issues occur upon initial installation
•Barracuda Message Archiver, Load Balancer, Email spam filter administration
•Speaking with customers via email and phone for initial requirement capture
•Elastix Voip System. Create user’s, configuring and generating report.
•Fortinet 100f installation, configuration, Monitoring.
•Grand Sream IP Telephone Installation.
•Yealink IP Telephone configuration and installation.
•Cisco IP Telephone Installation and configuration.
Help Desk Support
•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Respond to queries either in person or over the phone.
•Write training manuals.
•Train computer users.
•Maintain daily performance of computer systems.
•Respond to email messages for customers seeking help.
•Ask questions to determine nature of problem.
•Walk customer through problem-solving process.
•Install, modify, and repair computer hardware and software.
•Clean up computers.
•Run diagnostic programs to resolve problems.
•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•Install computer peripherals for users.
•Follow up with customers to ensure issue has been resolved.
•Gain feedback from customers about computer usage.
•Run reports to determine malfunctions that continue to occur.
. More than 90 hospital IT infrastructure Survey.
•Prepared Report for each hospital.
•Survey for PACS (Picture Archiving Communications System) for 90 hospital in KSA.
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