Associate Director
Cognizant Technology Solutions
Total years of experience :9 years, 6 Months
• Successfully implemented processes for effective management of DR/BCP services for a large Bank in India that won critical acclaims at Cognizant
• Improved the customer relationship and, in turn, the satisfaction levels between Cognizant and a large Bank in India to make it a reference worthy customer
• Streamlined the operations, improved the customer relationship, and re-negotiated the renewal of contracts with multiple customers through the tenures at Cognizant, Wipro, TCS and HCL
• Bagged the Outstanding Performance Award in 2013 from a large Manufacturing Company in the US during the stint at Wipro
• Successfully designed and implemented a LEAN project to improve the event management process for a large Manufacturing Company, that resulted in significant cost-savings for Wipro as well as the customer
• Improved the Service Desk performance parameters for a large Chemical Company, that resulted in the team being recognized as the Best Service Desk team of the Year at CSC, huge cost-savings for CSC by over 50% annually, and eventually achieving the Direct Cost Margin (DCM) targets for the entire financial year in just 5 months
• Developed and implemented an IT Service Risk Management framework in CSC, and helped customers adopt the framework into their organizations
• Implemented a unique model to measure user’s perception of IT Services for a large Chemical Company that resulted in improved CSAT scores
• Successfully spearheaded the process design and implementation at First Gulf Bank, and faced the auditors, getting them the ISO20k Certification in the process
• Received appreciation from a large Bank in the Middle East for the level of analysis done as a Solution Advisor for Desktop Virtualization
• Effectively streamlined the Infrastructure Operations, winning several awards & appreciations from both the customers as well as the organizations worked for