Mumtaz Ashraf

• Delivered consistent, high-quality client service to 500+ international clients annually across Europe, Africa,
Asia, and the Middle East.
• Conducted 25+ consultations weekly, advising prospective students on education and migration pathway
options.
• Built strong relationships with clients from 30+ nationalities, demonstrating cultural awareness and cross-cultural
communication.
• Managed high volumes of inquiries while maintaining accuracy, professionalism, and attention to detail.
• Handled client documentation with confidentiality and compliance, and represented the organisation at
recruitment events and information sessions.
• Managed client records and tracked interactions using HubSpot CRM, ensuring accurate and up-to-date
documentation.
• Collaborated with admissions, compliance, and support teams to ensure a seamless client journey from inquiry
through enrolment.

• Led a team of 3-4 members handling Nomadllers 50-60 daily leads across all funnels, driving a team conversion
rate of 12-15%, above the company average.
• Personally closed 3-5 bookings per day in a high-volume, target-driven environment, consistently setting the
pace for team performance.
• Coached and mentored team members on consultative selling and issue resolution techniques, contributing to
improved overall conversion rates.
• Coordinated across operations, ticketing, and support departments to ensure timely, accurate service delivery
on every booking.
• Resolved complex travel-related inquiries and booking modifications end-to-end, maintaining high customer
satisfaction under time-sensitive conditions.

• Engaged with approximately 100 leads per day, converting 15-20 leads to enrolled clients per intake cycle
through consultative, needs-based counselling and strong rapport-building.
• Managed client records and tracked interactions using Zoho CRM, ensuring accurate and up-to-date
documentation.
• Represented the organisation at fairs, seminars, and workshops with confidence and professionalism.