HR Manager~Jordan, Syria & Iraq (SHRM)
The Embassy of Switzerland
Total years of experience :18 years, 7 Months
1. Recruits, interviews, hires, and trains new staff.
2. Oversees the daily workflow of the department.
3. Provides constructive and timely performance
evaluations.
4. Handles discipline and termination of employees in accordance with the embassy policy.
5. Assumes corporate responsibility for development of embassy guidelines, policies and procedures employees issues.
6. Serves as the designated expert on the interpretation of human resource policies issues.
7. Develops and implements HR elements for global business travelers.
8. Develops and assists with the implementation of human resource programs for all foreign entities with a concentration on host-country labor law and legal issues.
9. Support in salary surveys.
10. Communicate all HR-administrative issues to Head Office
11. Resolve and manage complex employee relations issues.
12. Discreetly handle sensitive employee issues that could include performance and/or conduct issues, bullying, harassment and the full process for terminations including: obtaining final approvals, employee notifications, benefits overview and the administration of simulated unemployment.
13. Develop and implement corrective action plans and conduct investigations where needed to ensure local law compliance.
14. Maintain knowledge of legal and regulatory requirements and assist in maintenance of all policies and conditions of employment.
15. Act as the central point of contact for all medical insurance queries for locally employed staff.
16. Advise on pay and other remuneration issues, including promotion and benefits.
1. Manages all HR functions including recruitment, performance management, employee relations, benefits, and compensation
2. Develops and maintains the School’s employee policies and procedures, employee handbook and employee forms
3. Manages the recruitment process including posting, recruiting, interviewing, and hiring for open positions
4. Prepares and maintains accurate job description
5. Employee onboarding, orientation, exit processes and document completion
5. Advises and consults with Head of School and relevant leadership team members to resolve and/or diffuse employee relations issues;
oversees and directly engages in the resolution of delicate employee matters and seeks at all times to protect the School’s best interest
6. Monitors and submits insurance claims related to worker’s compensation
7. Coordinates all leaves of absence
8. Develops, implements and maintains effective compliance with all labor laws including employee training
9. Maintains employee records and files
10. Leads annual performance management process for staff
11. Leads professional development initiatives for staff
12. Supervises HR Coordinator whose key responsibilities will be supporting the HR Manager
- Provide HR advice, guidance and support to assigned managers and staff handling HR issues and policies.
- Conduct research, interview, screening, testing and use candidate referral mechanism for job opening.
- Involved in analyzing and guiding the HR team on performance management & rewards, talent management and development, resourcing, international mobility and employee relations.
- Design and implement reward and remuneration processes in line with local and group needs inclusive of individual pay issues and the annual salary review process.
- Ensure accuracy of personal data of employees in all HR information systems.
- Responsible for creating coherence in all areas of HR; ensure HR compliance and controls in line with company policies and standards.
- Support and champion people initiatives & activities with the businesses and functions e.g. diversity and inclusion, well-being, etc.
- Involved in follow up on the work permits & residencies for the non-Jordanian employees.
- Ensure integrity of the Personal History File (PHF) to be given to the operating department within assigned department.
- Involved in guiding, training and developing less experienced staff.
Accomplishments:
- Commended by the management for effectively facilitating the rebuilding of the organization's HR function and bringing recruitment in-house that resulted in significant cost-savings.
Human Resources Officer, Oct 2009 - Sep 2012
Human Resources Assistant, Aug 2007 - Oct 2009
- Identified professional skills gap with the employees, prepared yearly training calendar and organized training to bridge the gaps.
- Evaluated qualified candidates through Applicant Tracking System, from internet resumes, job boards and through advanced resume search techniques.
- Identified necessary job duties, qualifications and skills for specific job positions.
- Conducted candidate interviews and evaluated their suitability for openings.
- Conducted salary surveys, employee surveys, follow up salary/benefits administration & compensation issues, analyzed survey results and forwarded recommendations to the management.
- Conducted employment and exit interviews, orientation for new employees and maintained personal records on the payroll system.
- Key role in staff evaluation and appraisals; manage data on hires, transfers, promotions, resignations etc.
- Estimated training cots and provided data to the finance department in finalizing the yearly training cost.
- Responsible for managing all the facilities needed for training.
- Followed up with the employees who had taken part in the training to monitor their improvement & subsequent preparation of feedback report.
- Organized events related viz. employee birthday parties, family day and end of year celebration.
- Liaised and coordinated with corporate recruitment and local immigration sections to ensure information obtained is checked and verified.
- Prepared HR monthly report.
Accomplishments:
- Successfully implemented SAP system in the company.
Previous Assignments:
CARREFOUR HYPERMARKETS-JORDAN
May 2006 - Aug 2007
Human Resources Officer
- Responsible for employees’ health insurance and follow-up on social security.
- Formulated, reviewed and implemented internal HR regulations.
INTERCONTINENTAL AMMAN HOTEL Aug 2005 - Apr 2006
Business Center Agent
- Responsible for maintaining documents pertaining to the incoming and outgoing guests and timely follow-ups.
Responsible for maintaining documents pertaining to the incoming and outgoing guests and timely follow-ups.