Muna  Bassay , Senior Director, VIP, and International Executive Services

Muna Bassay

Senior Director, VIP, and International Executive Services

Sheikh Shakhbout Medical City

البلد
الإمارات العربية المتحدة
التعليم
ماجستير,
الخبرات
24 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :24 years, 7 أشهر

Senior Director, VIP, and International Executive Services في Sheikh Shakhbout Medical City
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ نوفمبر 2022
Hospital Operations Director في TAHPI
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يناير 2019

all aspects of the Medical Commissioning Program as planned and implemented in an efficient and timely manner, for a successful project delivery of both new and existing facilities.
•Delegated tasks to the Operational Commissioning Team to ensure accelerated delivery and performance.
•Review of Operational Policies and Procedures and recommend solutions and change to the Hospital & Medical Director.
•Delivered effective Clinical Services, Medical Equipment planning, HR & Workforce Plans, and HIMS Planning.
•Created effective Clinical Pathways, and Patient Journey mapping to ensure the delivery of the highest caliber Healthcare Facility.
•Delivered effective onboarding and training to new employees and cross-trained staff members in other job roles to maximize coverage.
•Reviewed financial resources, forecasts, and prepared reports showing resource allocations.

Projects Director في SS Lootah Group
  • الإمارات العربية المتحدة
  • يناير 2018 إلى يناير 2019

and execute project activities and milestones with a clinical development plan
•Delivered the project's feasibility study using Microsoft Excel with benefit of 30% cost reduction.
•Management of the team to ensure accelerated delivery, and performance.
•Ensure that all contractual agreements are being complied, and that the organization meets the standards of conduct
•Managed and directed the fiscal operations, including planning budgets, expenditures, and establishing service rates.
•Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Clinic & Medical Director في Al Futtaim Group
  • الإمارات العربية المتحدة - دبي
  • يناير 2017 إلى يناير 2018

the strategic planning of Al Futtaim's first Healthcare clinic, from start-up of design layout approvals, to implementation of documentation for compliance of Health Authority regulations to ensure the delivery of the highest quality medical facility
•Reviewed all the Policies and Procedures are compliant with International benchmarks for accreditations.
•Ensured that all contractual agreements are being complied, and that the organization meets the highest Standards of Conduct.
•Managed the implementation of the Healthcare Information System, while working closely with IT and Legal team to ensure privacy and compliance as per the UAE regulations.
•Closely collaborated with the Human Resource department for outlining job requirements, selection of candidates, and interviewing process.
•Led the facility and project management team, to complete all aspects of facility operations, including setting priorities and job assignments, and meeting deadlines.
•Skillfully developed departmental goals, objectives, and standards of performance.
•Closely collaborated with the management team to review and select medical records management system.
•Achieved high team morale and retention through effective communication, to create workplace solutions, proactive supervisory practices, facilitating a proactive work environment.
•Managed the daily activities of the clinical team consisting of physicians, nurses and support staff.
•Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
•Managed and directed fiscal operations, including planning budgets, authorizing expenditures, and establishing service rates and coordinating financial reporting.
•Coordinated with other internal departments of the corporate group to keep operations running smoothly and solve both routine and complex problems

CEO & Medical Director في Your Health Clinic
  • الإمارات العربية المتحدة
  • يناير 2013 إلى يناير 2017

the planning, and clinic set up from start of design, construction, to equipment, recruitment, and training.
•Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
•Maintained oversight of strategic planning, utilization management, quality care and appropriate clinical policies, procedures and protocols.
•Analyzed prospective patient demographics and other factors to ascertain key market and prime location.
•Planned and executed comprehensive marketing strategy to successfully ignite growth and profits
•Managing the day-to-day operations while leading strategic development initiatives required for long-term success.
•Maintains a focus on the development and enhancement of the professionalism of employees; provide continuing education opportunities to promote maximum professional growth and increase morale and productivity.
•Develop a relationship with outside organizations, including the medical community, referring physicians, and outsourced laboratories and pharmacy.
•Reviewed new contracts with private health insurance carriers, interpreted contract terms, benefits, and negotiated coverage.

Physician ER & General Surgery في Mediclinic City Hospital
  • الإمارات العربية المتحدة - دبي
  • يناير 2009 إلى يناير 2015

patients diagnosed disorders and managed emergency care delivery to patients
•Performed diagnostic tests and provided appropriate medicines to patients
•Managed inbound patient referrals and liaised with other members of medical team
•Attended various medical committee meetings and gave testimony before administrative hearings
•Prepared and maintained accurate and detailed summaries and other medical documentation through Electronic Medical Recording System
•Achieved high staff morale through effective communication, prompt problem resolution, and proactive supervisory practices and facilitating a proactive work environment
•Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
•Attend referral consults from the Emergency Department
•Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
•Routinely collaborated with department managers to correct problems and improve services
•Identified process improvements in the day-to-day functioning of the department
•Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
•Participated in facility surveys and inspections made by authorized governmental agencies.

Physician في Emirates Hospital
  • الإمارات العربية المتحدة - دبي
  • يناير 2005 إلى يناير 2006

extensive experience in the diagnosis and treatment of a wide range of cardiovascular conditions, such as angina pectoris, coronary heart disease, atherosclerosis, myocardial infarction, and several other disorders of the cardiovascular system
•Comprehensive knowledge on the different diseases of the heart and blood vessels and the procedures involved in their diagnosis and treatment
•Ability to implement effective and cost-efficient care plans for timely and complete patient recovery
•Performed physical assessment and obtained health histories of patients who were suspected to have cardiovascular ailments
•Made use of sophisticated and state-of-art systems in the diagnosis and treatment of cardiovascular conditions
•Implemented comprehensive care plans for the full recovery of patient health
•Utilized various procedures and techniques covering the full spectrum of clinical cardiology to alleviate, treat, and cure patient's signs and symptoms
•Utilized various procedures and techniques covering the full spectrum of clinical cardiology to alleviate, treat, and cure patient's signs and symptoms
•Utilized critical thinking and analytic skills in making crucial decisions during emergencies
•Participated in seminars and conferences discussing updates in the medical field.

Attending Physician في Toronto General Hospital
  • كندا - Toronto
  • يناير 2001 إلى يناير 2005

emergency case patients and initiated emergency procedures, as required
•Profound knowledge of critical care, emergency medicine, and trauma management, as well as gaining extensive experience in General Surgery and Gastroenterology through various rotations
•Observed physical condition of patients and delivered appropriate medical care
•Managed caseload of patients and referred them to specialist for advance treatment
•Prepared and maintained accurate and detailed summaries and other medical documentation.

General Surgery Resident في General Surgery Residen
  • الإمارات العربية المتحدة - دبي
  • يناير 1997 إلى يناير 2000

a Surgical Resident in one of the largest Trauma Hospitals in the Country, I had the privilege to gain progressive responsibility for the care of the patients under supervision, and as I gainedcompetence and experience, I had more direct responsibilities to caring for patients
•Rotations through various Surgical Departments i.e.: General Surgery, Trauma, Vascular Surgery, Plastic Surgery, Emergency Dept., and Orthopaedic Surgery
•Initial and ongoing assessment of patient's medical, physical, and psychosocial status
•Perform history and physical
•Develop assessment and treatment plan
•Perform rounds and participate in grand Rounds
•Record progress notes
•Order tests, examinations, medications, and therapies
•Arrange for discharge and after care
•Write / dictate admission notes, progress notes, procedure notes, and discharge summaries
•Provide patient education and counselling covering health status, test results, disease processes, and discharge planning
•Perform procedures
•Perform Minor Surgeries and assist in Major surgeries
•Participated in the teaching, and training of junior residents, interns, and medical students.

Intern في Clinical
  • الإمارات العربية المتحدة - دبي
  • يناير 1996 إلى يناير 1997

training in; Haematology, Cardiology, Respiratory Disease, Infectious Disease, Intensive Care Unit, Nuclear Medicine, General Surgery, Histopathology, Obstetrics & Gynaecology, and Paediatrics including Paediatric Nephrology
•Attended and participated in noon teaching rounds and Afternoon Report
•Prepare case presentation and write case reports
•Accomplished general procedures such as catheterization, biopsies and intubation, performed under the supervision of attending senior physicians
•Responsible for documentation of patient care, history taking, initial evaluation of incoming patients
•Exposure to different medical specialties through rotation work of different departments
•Assisting and shadowing practicing physicians to gain knowledge and learning of extensive procedures
•Assume responsibility for self-education

الخلفية التعليمية

ماجستير,
  • فبراير 2022

بكالوريوس, MBBS
  • في Dubai Medical College For Girls
  • يونيو 1996

:

Specialties & Skills

Healthcare Management
Healthcare Industry
Healthcare Strategy
Medical Directors
DOCUMENTATION
SUPERVISORY SKILLS
CONFERENCES
CRITICAL THINKING
DELIVERY
DIAGNOSIS
HUMAN RESOURCES
POLICY ANALYSIS
SEMINARS

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

General Surgery (تدريب)
معهد التدريب:
DOHMS
تاريخ الدورة:
September 1991
المدة:
4600 ساعة