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Muna Nassar, HR Manager

Muna Nassar

HR Manager·Orthodox Educational Society

Jordan

Bachelor's degree, Computer Information System

Work experience

Total years of experience: 14 years, 7 months

HR Manager

March 2022 - April 2023

Orthodox Educational Society

Amman, Jordan

March 2022 - April 2023

Number of staff reporting to me: two (directly), two (partially)
Reporting Line: Acting Head of Support Service Center


Major Achievements:
• Successfully launched a new performance appraisal system in which employees’ performance is evaluated based
on job competencies and objectives
• Implemented a new allowance system that achieved significant financial savings
• Properly activated the HR role in recruitment activities, and successfully recruited 63 employees, of which 35 are for key positions.
• In cooperation with the IT Department, we identified and solved issues in the payroll system, in addition to restructuring and updating the Employee Self-Service system to better serve the need.
• Developed a comprehensive employment contract that covers all legal matters in one document (eliminating contract suffix)
• Developed the missing organization structure for the educational institutions
Company industry:
Primary, Prep, & Secondary School
Job role:
Human Resources and Recruitment

HR Manager

October 2012 - January 2018

Mudieb Haddad Group

Amman, Jordan

October 2012 - January 2018

Number of staff reporting to me: one
Reporting Line: General Manager


Major Achievements:
• Established the HR Department
• Designed and implemented HR policies and procedures based on HR best practices & organizational need
• Developed job descriptions for all positions within the organization
• Developed a more meaningful and productive performance management system (competency based)
• Introduced and implemented several training courses to develop the proficiency of employees
• Implemented several HR activities/events to strengthen employee engagement and team building
• Solved major issues in the attendance system, as well as overtime & deductions discrepancies
• Implemented new hiring protocols, in addition to a profound induction process
Company industry:
FMCG
Job role:
Human Resources and Recruitment

Group HR & Admin Manager

May 2012 - September 2012

Tahboub

Amman, Jordan

May 2012 - September 2012

Number of staff reporting to me: 15 of which 7 are direct reports
Reporting Line: General Manager


Major Achievements:
• Successfully established the organization structure
• Successfully developed 2012 HR plan
• Successfully developed HR policies, procedures & forms (Attendance, vacations & leaves, training, recruitment & termination, compensation, internal law, … etc)
• Successfully implemented the automated HR system (VOLT)
• Successfully filled company man power gaps with personnel from different nationalities & high qualifications in a very short time frame.
Company industry:
Industrial Production
Job role:
Human Resources and Recruitment

Freelance Mangement Consultant & Trainer

April 2009 - May 2012

Self employed

Amman, Jordan

April 2009 - May 2012

This was a part-time job in Jordan & Gulf Region
Reporting Line: Project Stakeholder


Major achievements:
• Nov 2011 - Dec 2011: contracted with Beam Reach Consultancy to provide training services to Hamad Medical Corporation in Qatar. The aim of the training was to create a hospitable healthcare environment that deserves to be recognized as a ‘Provider of Choice’. The first phase was successfully implemented through intensive training sessions provided to doctors, nurses & the Hospitality Department employees (3000 employees).
• May 2010: successfully updated the HR policies & practices of the HR Department at EastNets in addition to developing an Employee Handbook, ensuring compliance with applicable laws & regulations.
• Sep 2009 - Nov 2009: successfully restructured a well-known IT company in Jordan & developed job profiles for all key positions, in addition to providing change management recommendations.
• April 2009: successfully delivered a Corporate Governance Manual for a government entity in the Middle East, with the objective of helping the BOD to review their present situation & enhance their performance.
Company industry:
Business Consultancy Services
Job role:
Consulting

HR Team Leader / Head of HR Department

June 2010 - August 2011

Globitel

Amman, Jordan

June 2010 - August 2011

Number of staff reporting to me: 2
Reporting Line: CEO


Major achievements:
- Successfully managed the restructuring project & developed job profiles for all existing positions.
- Successfully updated the organization's HR policies & practices ensuring compliance with applicable laws & regulations.
- Successfully updated the company salary scale
- Successfully managed 2010 performance appraisal process for the whole company (100 employees).
- Prepared 2011 Training plan, and managed approximately 5 training courses in each quarter.
- Optimized the recruitment process & filled company man power gaps in a very short time frame.
- Properly controlled the time attendance system & policies implementation.
- Introduced the concept of Planned Vacations and successfully implemented it.
Company industry:
Software Development
Job role:
Human Resources and Recruitment

Business Analyst

June 2006 - March 2009

Huron Consulting Group (previously nextmove)

Amman, Jordan

June 2006 - March 2009

Number of staff reporting to me: 0 - 5 varies according to project
Reporting Line: Amman Office Director


Major achievements:
• Successfully managed a 6 months period project leading a team of 5 & coordinating the communication process & delivery of requested materials with an oversees team.
• Successfully developed training kits based on accelerated learning methodology.
• Successfully conducted internal training sessions & workshops.
• Participated in a major project in the banking industry & successfully delivered all assigned tasks within tight deadlines exceeding customer expectations with the quality of work produced.
Successfully developed a Project Execution Manual from scratch - which included policies, procedures, forms & tools to manage the daily operations of a newly established Real Estate Company in KSA
• Accurate delivery of proposals (within time & quality constraints)


* I have expertise in several industries & functional areas:
Sales, Marketing, Human Resources, Energy & Utilities, Telecom, Real Estate Development, Banking & Service Excellence, Financial Services (Brokerage, Custody, Managing, Advising & Arranging)
Company industry:
Business Consultancy Services
Job role:
Consulting

developer

August 2004 - April 2006

NA

Amman, Jordan

August 2004 - April 2006

Company industry:
Software Development
Job role:
Information Technology

Education

Amman Al-Ahlieh University

June 2004

June 2004

Bachelor's degree, Computer Information System

Jordan

GPA (point): 3.43 out of 4

GPA (point): 3.43 out of 4

Holding two certificates of honor
View attachment

Patriark Diodoros the First School

July 2000

July 2000

High school or equivalent, Scientific stream

Jordan

Skills

Change Management
Expert
Change Management
Expert
Interpersonal skills
Expert
Interpersonal skills
Expert
HR Management
Expert
HR Management
Expert
Consulting
Expert
Consulting
Expert
Training
Expert
Training
Expert
Leadership
Expert
Leadership
Expert
Analytical skills
Expert
Analytical skills
Expert
Computer skills
Expert
Computer skills
Expert
work effectively alone & within a team environment
Expert
work effectively alone & within a team environment
Expert
self-learner
Expert
self-learner
Expert
well organized
Expert
well organized
Expert
Leadership skills
Expert
Leadership skills
Expert
Communication skills (spoken & written)
Expert
Communication skills (spoken & written)
Expert
Hard worker
Expert
Hard worker
Expert
Knowledge of MenaITech System (MenaHR, MenaPay, MenaMe)
Intermediate
Knowledge of MenaITech System (MenaHR, MenaPay, MenaMe)
Intermediate
Change Management
Expert
Change Management
Expert
Leadership
Expert
Leadership
Expert
Training
Expert
Training
Expert
Consulting
Expert
Consulting
Expert
HR Management
Expert
HR Management
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner
Greek
Beginner

Memberships

SABEQ-USAID

Professional Communities Member

June 2010

Microsoft

Microsoft Certified Professional Community

April 2006

Training and Certifications

Certifications
IELTS
May 2011
Leadership Certified Trainer
Jan 2015
Training
Career Path & Succession Planning
Beam Reach
Feb 2011
PHRi
HR Pulse
Mar 2017
HR Balanced Score Cards
USAID
May 2011
Change Management
USAID
Apr 2011
Placement of Employees
USAID
Apr 2011
Microsoft Applications (Word, Excel, PowerPoint, Outlook)
nextmove consulting firm
Jan 2007
Business Courses (Presentation skills, Business writing, Strategic thinking, Project Management)
Skill Booster
Jun 2006

Recommendations

Dr. Ala M. Abu-Samaha

Oct 2009

Oct 2009

Senior PMO Consultant - Program Director•Manager

Miss Nassar is a graduate of the Computer Information Systems program of the Faculty of Information Technology of Amman University. I have had the opportunity to teach Miss Nassar two courses: Systems Analysis and Design and Requirements Analysis and Specification. During this period, Miss Nassar proved herself to be an able and knowledgeable student. I regard Miss Nassar to be one of the top 3% amongst her colleagues in the courses I taught her. Miss Nassar’s graduation project was one of the most distinguished projects during the academic year 2003-2004. The project was well related to real life problems and the effort was well rounded and comprehensive. Miss Nassar has an excellent analytical mind and exceptional in reading and writing in English. Miss Nassar is able to work individually or within a group and to contribute successfully towards reaching the goals of the group. She is a dedicated and diligent worker, her fact finding is accurate and her research is always up to the expectations. Overall, Miss Nassar is a very conscientious and able human being. I certainly believe the she has what it takes to make a very good addition for work. I strongly recommend her to be taken on board as an effective member of your staff.

Hobbies

  • Singing, swimming, travelling, reading