HR Manager
Orthodox Educational Society
Total years of experience :12 years, 10 Months
Number of staff reporting to me: two (directly), two (partially)
Reporting Line: Acting Head of Support Service Center
Responsibility:
Manage and oversee HR services for OES, NOS Schools & Kindergartens
Major Achievements:
• Succeeded in hiring 63 new employees, of which 35 are for key positions.
• Designed and implemented a new performance management system (competencies - objectives based)
• Designed and implemented a new allowance system
• Identified gaps and solved issues in the Employee Self-service System, and enhanced processes workflow in collaboration with the IT department
Number of staff reporting to me: one
Reporting Line: General Manager
Responsibilities:
• Plan, manage and direct HR activities to ensure smooth functioning, this includes:
- Recruitment and selection (Advertising vacancies, screening and shortlisting applicants, interviewing, conducting tests, counseling managers on candidate selection, preparing job offers, following up on on-boarding procedure)
- Resignation, termination and end of service (Overseeing staff separation process, ensuring all documentation is provided to departing staff)
- Performance management (Enhancing the appraisal system, ensuring proper implementation and fairness of employees’ appraisal, finalizing and announcing appraisal results)
- Organization development (Ensuring proper implementation of organization structure and recommending necessary changes, developing job descriptions, assisting department heads in establishing departmental KPIs & efficient process flows, running various development projects)
- Employees development (Conducting TNA, recommending and managing the enrollment in/ implementation of training programs to improve employees’ capacities and performance, following up on the effectiveness of training programs)
- Personnel management (Maintaining updated records of personnel transactions such as promotions, transfers, performance reviews, attendance, leaves and vacations, disciplinary actions, …etc.)
- Compensation and benefits (Overseeing C&B program to ensure fairness and competitive salary levels, advising Top Management on necessary actions like salary capping or adjustments, new incentive schemes or benefits, providing the finance department with overtime and deductions report…etc.)
• Partially involved in salary calculation process
• Provide guidance to all line managers and staff, advising them on legal obligations, disciplinary actions, company policies and HR best practices.
• Prepare budget for HR operations and activities/events
• Preserve positive employer-employee relations and promote high level employee morale
Major Achievements:
- Established the HR Department
- Designed and implemented HR policies and procedures based on HR best practices & organizational need
- Developed job descriptions for all positions within the organization
- Developed a more meaningful and productive performance management system (competency based)
- Introduced and implemented several training courses to develop the proficiency of employees
- Implemented several HR activities/events to strengthen employee engagement and team building
- Solved major issues in the attendance system, as well as overtime & deductions discrepancies
- Implemented new hiring protocols, in addition to a profound induction process
Number of staff reporting to me: 15 of which 7 are direct reports
Reporting Line: General Manager
Responsibilities:
• Establish the HR Department
• Develop and implement various HR policies and procedures
• Plan and deliver comprehensive HR services to Tahboub Group (Tahboub Bros for International Supplies,
Tahboub Bros for Wood Industry & TAB Communications and Technologies).
• Proactively advise Management & BOD on HR best practices from both an operational & strategic perspective.
• Where necessary, take hands-on role in dealing with labor cases & day-to day HR transactions.
• Follow up on the group public relations
Major Achievements:
- Successfully established the organization structure
- Successfully developed HR policies, procedures & forms (Attendance, vacations & leaves, training, recruitment & termination, compensation, internal law, … etc) & the HR plan till end of 2012
- Successfully implemented the automated HR system (VOLT)
- Successfully filled company man power gaps with personnel from different nationalities & high qualifications in a very short time frame.
This was a PART - TIME job in Jordan & Gulf Region
Responsibilities:
• Provide advisory services to management on a range of HR issues, policies & procedures consistent with global standards & local legislation.
• Coordinate & participate as a panel member in the recruitment process; this includes screening, interviewing & selecting candidates.
• Conduct internal reviews & assessment to provide recommendations on areas of improvement.
• Develop project related materials such as: policies, procedures, tools & forms, plans, organization structures, job profiles, SLAs & OLAs, performance Management System, corporate governance manual…etc.
• Develop presentations/training materials & conduct workshops/training sessions in several areas of expertise (Leadership, Change Management, Hospitality, Employee Recognition & Motivation, Team work & Team building, Effective Communication)
Major achievements:
• Nov 2011 - Dec 2011: contracted with Beam Reach Consultancy to provide training services to Hamad Medical Corporation in Qatar (http://www.hamad.qa). The aim of the training was to create a hospitable healthcare environment that deserves to be recognized as a ‘Provider of Choice’. The first phase was successfully implemented through intensive training sessions provided to doctors, nurses & the Hospitality Department employees (3000 employees).
• May 2010: successfully updated the HR policies & practices of the HR Department at EastNets (www.eastnets.com) in addition to developing an Employee Handbook, ensuring compliance with applicable laws & regulations.
• Sep 2009 - Nov 2009: successfully restructured a well-known IT company in Jordan (http://www.progressoft.com) & developed job profiles for all key positions, in addition to providing change management recommendations.
• April 2009: successfully delivered a Corporate Governance Manual for a government entity in the Middle East, with the objective of helping the BOD to review their present situation & enhance their performance.
Number of staff reporting to me: 2
Reporting Line: CEO
Responsibilities:
Manage & oversee all HR services in the following areas:
- Performance management
- Employee relations
- Human resources development
- Resources planning & recruitment
- Total rewards management
- HR corporate affairs & internal campaigns
- HR information system
Major achievements:
- Successfully managed the restructuring project & developed job profiles for all existing positions.
- Successfully updated the organization's HR policies & practices ensuring compliance with applicable laws & regulations.
- Successfully updated the company salary scale
- Successfully managed 2010 performance appraisal process for the whole company (100 employees).
- Prepared 2011 Training plan, and managed approximately 5 training courses in each quarter.
- Optimized the recruitment process & filled company man power gaps in a very short time frame.
- Properly controlled the time attendance system & policies implementation.
- Introduced the concept of Planned Vacations and successfully implemented it.
Number of staff reporting to me: 0 - 5 varies according to project
Reporting Line: Amman Office Director
Responsibilities:
• Project scoping; capturing client’s requirements & analyzing them.
• Identifying issues & forming hypotheses.
• Formulating & implementing recommendations/solutions.
• Assist in preparing business proposals.
• Review & edit marketing material.
• Develop presentations, workshops, & training materials.
• Process re-engineering.
• Develop project deliverables (policies, procedures, business plans, forms, tools, organization structures, job profiles, high performance kits, corporate governance manual...etc)
• Coordinate projects & leading those within the team.
• Conduct internal training sessions & workshops.
Major achievements:
- Successfully managed a 6 months period project leading a team of 5 & coordinating the communication process & delivery of requested materials with an oversees team.
- Successfully developed training kits based on accelerated learning methodology.
- Successfully conducted internal training sessions & workshops.
- Participated in a major project in the banking industry & successfully delivered all assigned tasks within tight deadlines exceeding customer expectations with the quality of work produced.
- Successfully developed a Project Execution Manual from scratch - which included policies, procedures, forms & tools to manage the daily operations of a newly established Real Estate Company in KSA
- Accurate delivery of proposals (within time & quality constraints)
* I have expertise in several industries & functional areas:
Sales, Marketing, Human Resources, Energy & Utilities, Telecom, Real Estate Development, Banking & Service Excellence, Financial Services (Brokerage, Custody, Managing, Advising & Arranging)
Holding two certificates of honor
