customer service agent
cupola
Total years of experience :19 years, 10 Months
i have good communication skill, i can work as an individual or with a team.. i have leadership quality.i am determined person.i have 7yrs experience as an customer service agent.
CUPOLA TELESERVICES, Dubai, UAE December 2006 to Present
Customer Service Representative
• Coordinated closely with the Team Leader/Account Manager for updates with regards to any changes or activities within the team such as staff movement, new projects, etc.
• Presently handling process of ENOC-EPPCO including client communications, customer care and emergency call-outs. Also been handling the Shell Emergency line.
• Resolve escalated client, customer and vendor issues.
• Responding to telephonic inquiries related to a wide range of areas as real estate, hospitality, banking, entertainment and facilities management & providing detailed information thereof. Provided email support to couple other processes.
• Played a proactive role in the launch of some key processes like DIFC Courts among others.
• Prepare internal and client reports.
• Train and supervise both permanent & temporary staff.
• Conduct interviews for prospective candidates.
TAWOOS AL MADINA, Dubai, U.A.E. September to December 2006
Administrative Assistant
• Providing secretarial and administrative support.
• Compose and issued memos and correspondences.
• Coordinated interoffice files and paperwork.
• Follow through with reimbursements and settlements.
THE GRAND ASHOK HOTEL, Bangalore, India August 2004 - January 2006
Front Office Executive
• Managed day-to-day front desk operations with regards to reservations, information and guest relations.
• Handled customer services and business correspondences.
• Up-sell rooms, F&B and other related services to the guests.
• Handled guest complaints and solved them effectively.
• Prepared daily revenue report, night auditor's report and all statistical data pertaining to Front Office. Prepared room occupancy forecast on daily, weekly and monthly basis.
• Post all important memoranda on the bulletin board for the information of all Front Office personnel, notifying the Front Office Personnel of periodical meetings.
• Cash handling and foreign currency exchange.
• Bachelors in Hospitality Sciences, GPA 75% Mangalore University, Mangalore, India (Jul 2001 - Apr 2004) active, intelligent student, very good in maths ✓ Awarded top ranker of the university
• SSLC from The Central School, Dubai through the CBSE Board-Delhi. Personals: Passport No. G2649138 Visa Employment- Free Zone (Transferable) Religion Islam