service desk analysis
Sharjah Islamic Bank
مجموع سنوات الخبرة :10 years, 7 أشهر
First level of support in Information Technology department
Communicate with the internal customers from all branches in order to analyze and solve daily technical incident
Replay to user’s inquiries
First level of support network engineer
Position: Trainee as IT secretary
Duties:
Perform the daily tasks in IT department
Organize meeting
Follow up emails
Participated in ELT conference - Sharjah, introduced an iBook for teachers in Roqaya school.
First of all we crated the iBook using Mac mashine and iPad, to develop study materials that was provided by our teacher such as English, after that we make it interactive by adding special feature including, puzzle and 3D objects.
, SAP CodeJam woekshop for one day in 22-April-2013
Organized By - Dubai Women College
, United Arab Emirates
Where we learn basics of HANA software
05-Mar 2012 to 16-May 2012
Ajman Chamber of Commerce and Industry
Ajman, UAE
Position: Trainee
Duties: * Contacted customers
* Organized events ( Ajman Industrial Exhibition 2012) Safety campaign workshop 2012
* Sent invitations
* Checked customer contact information
Represented Mark and Spencer’s in Sharjah HCT for three days, by taking a role of sales person. So first of all we visit the real shop of Mark and Spencer’s, where we had work shop and simulation game of how the manager /employee will react in real situation. After that M&S created a mini shop in our college.
I learned about the marketing and selling process and how to attract customer.
Aug 2008 to Jun 2013 Bachelor of Applied Business and Information Systems Higher Colleges of Technology, Sharjah Women's College GPA: 3.83 - Attend body language for customer service workshop, that was organized by - Smart Brain United Arab Emirates 15-May-2012 to 16-May-2012 -Participated in KAFA`AT Leadership Program Indoor Camps for three days 18-Oct-2012