SALES ACCOUNT MANAGER / BUSINESS DEVELOPMENT
Equinox Cyber Technologies DMCC, Dubai, UAE
Total years of experience :7 years, 0 Months
IT services provider specializing in delivering a broad range of technology solutions to businesses across industries. Area of expertise includes
cybersecurity, cloud solutions, managed services, digital infrastructure, networking, software, hardware, & digital transformation.
• Managing & developing client relationships, identifying new business opportunities, & providing end-to-end technology solutions in the IT
industry while ensuring compliance with industry standard & regulations.
• Implemented wide range of IT products & cybersecurity solutions, including email security, cloud computing, data backup & recovery,
MDM/UEM, VAPT services, endpoint security, firewall, ERP, & other related offerings.
• Partnered with top security vendors like Microsoft, IBM, Sophos, Fortinet, AWS, & others to deliver cutting-edge client solutions.
• Prepared commercials, business case documents, & executed tasks to support sales, facilitate client engagements, & ensure success.
• Engaging with the technical team to design & implement technology solutions by conducting presentations, demonstrations, & PoC’s for clients.
• Effectively managing escalations, raising tickets by coordinating with the technical team & vendors to ensure timely resolution of technical issues.
• Providing ongoing customer support & maintaining excellent customer relationships.
• Staying up to date with the latest industry trends & technologies to ensure that the company remains at the forefront of the IT industry.
• Conducting regular account reviews to assess client satisfaction, identify areas for improvement, drive account growth, & maintaining accurate
records of sales activities, customer interactions, & project status in a CRM system.
Leading manufacturer of Fiber Optic & Copper Connectivity in the global optical communications market, specializing in communication equipment
& connectivity solutions for a wide range of industries including telecom, enterprise, datacentre, municipality, aerospace & military markets.
• Collaborating with the sales team to understand customer requirements & provide technical expertise during the pre-sales process.
• Providing technical support to sales representatives, addressing customer's technical inquiries by identifying the appropriate solutions based
on their specific needs & requirements, & collaborating with internal teams to ensure accurate & effective solution designs.
• Building & maintaining strong relationships with key customers, consultants, & partners to drive customer satisfaction & loyalty.
• Conducting site surveys to gather information for design & implementation while ensuring compliance with local authority regulations.
• Preparing technical project documentation, including bill of quantity, technical drawings with detailed product specifications & project plan.
• Providing training & technical support to customers, technicians, & contractors on the installation of Extra Low Voltage (ELV) projects, including
Structured Cabling Systems, CCTV, access control systems, fire alarms, BMS, PA, AV systems, & other IT infrastructure services.
• Staying up to date with industry trends, innovative technologies, & competitive products to provide valuable insights to the sales team.
• Participating in trade shows, industry events, & customer meetings to promote the company's products & generate new business opportunities.
• Collaborating with the marketing team to develop technical content, white papers, & case studies to support sales & marketing efforts.
• Managing the company's social media presence across all digital channels.
As an Electrical Engineer/Electrical Draftsman in an MEP contracting company, I was responsible for designing, installing, & maintaining electrical
systems in buildings. This encompassed electrical wiring, lighting, power distribution, structured cabling, CCTV, access control, public address, fire
alarm, & central battery systems. I also managed the preparation of electrical & ELV drawings, supervised site progress, & successfully completed
numerous G+9 residential & commercial projects while adhering to building standards, safety regulations, & project specifications.
• Assisted in the development of project plans & schedules related to electrical works by coordinating with project managers to ensure timely &
efficient execution of electrical activities on site.
• Regularly inspect the installation, testing, & commissioning of electrical systems to ensure compliance with approved designs, specifications,
& safety standards. Address any quality issues & ensure adherence to project specifications, codes, & industry standards.
• Coordinate with procurement teams to ensure timely availability of electrical materials, equipment, & components required for the project.
• Provide technical guidance & support to construction teams, subcontractors, & workers regarding electrical installations & troubleshooting.
Address any technical queries or challenges that arise during construction.
• Coordinate with architects, civil engineers, mechanical engineers, & other disciplines to integrate electrical designs with overall construction
plans. Address any design conflicts or coordination issues that arise.
• Assess & manage any changes or variations to electrical designs, specifications, or scope of work. Coordinate with project management to
ensure proper documentation & implementation of changes.
• Maintain accurate records of electrical work progress, inspections, & test results. Prepare & submit regular progress reports, as well as as-built
drawings & documentation
Managed successful implementation of electrical systems in MVR Cancer Centre & Research Institute. I was responsible for designing & overseeing the installation of electrical infrastructure, including power distribution, lighting, backup systems, & specialized medical equipment. I collaborated closely with architects, contractors, & other stakeholders to ensure compliance with safety regulations & project specifications. Additionally, I conducted regular inspections & tests to maintain quality standards & address any issues promptly. My focus on delivering efficient & reliable electrical solutions contributed to the seamless operation of critical healthcare facilities
Bachelor of Engineering in Electrical And Electronics Engineering