Muneera Abdullah

Attend customer contacts and resolve inquiries, issues or complaints within the defined key performance indicators;

Maintain high level of customer satisfaction;

Service appointments & Test Drive Process;

Comply and achieve internal service quality standards;

Educate and direct customers to appropriate channels to enhance customer convenience and help to optimize channel usages as directed;

Record & Update own MIS on areas such as customer contacts, sales opportunities as required in spreadsheets and databases;

Verify Customer Data in System and update database with correct information;

Sales & Service Follow up calls;

Undertake basic outbound campaigns to support business including telemarketing, telesales etc.;

Liaise with CRM Team for Sales and After Sales Activities & Tasks;

Survey Clients who have purchased vehicles, parts and service for marketing research purpose.

- Investigate what products and services the customer will need even if they may not know what they need.
Probing as to what they want and present what they feel they may need dependant on their needs and wants.

-Consult with customers about their product or service needs or their wants.

-Troubleshoot products and services to best fit their needs and expectations.

-Middle liaison between the workers (technicians and whoever supplies the products or services) and the customer.