Receptionist / Night Auditor
Phoenicia Hotel
Total years of experience :11 years, 6 Months
Phoenicia Hotel, Dubai UAE 2006 - Till date
➢ Working as Receptionist / Night Auditor
Job Responsibilities: • Providing efficient, friendly and cordial service at the front desk.
• Handle the night audit process via the Micros Fidelio system of the hotel.
• Provide friendly and efficient check in and out service.
• Speak with guests using a positive and clear speaking voice as well as listen attentively to understand requests.
• Welcome and greet the guests immediately.
• Making use of electronic acceptance methods verified and swiped credit cards.
• Carry out completion of registration process by retrieving and inputting information, and confirming the guest's reservation information.
• Make change, handle cash and balance an assigned house bank.
• Quickly answer the telephone using clear and positive English communication.
• Closing the guest's accounts at the time of check out.
• Put in messages into the computer.
LEKSON Group of Companies Pakistan 2003 - 2006
➢ Worked as Data entry operator and clearing and forwarding clerk
Net Point Internet Services Pakistan 2002- 2003
➢ Worked as office in-charge
TECHNICAL COMPUTER SKILLS
➢ Installation of Software on Demand & all kind of Windows Installation.
➢ Configuration and Troubleshooting of software & Hardware.
➢ I have very good typing speed in English, & In-page (Urdu)