Store Manager
SUBWAY FAST FOOD restaurant
Total years of experience :7 years, 5 Months
Organization: Subway International Restaurant
(American Leading fast food Company )
Tenure: May 2011 - June 2015
Designations: Store Manager
Responsibilities:
• Perform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the business.
• Ensured that new employees are trained and inducted in accordance with Restaurant training requirements.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Verbally inform personnel of any menu or price changes, shortages, specials, or other factors that relate to food production.
• Preparing report of sale forecasting and profit & loss in order to get the clear view of the business.
• Arrange meeting with employees and guide them before launching new product development.
• To ensure F&B store inventory is updated in the software system at all times
• Ensure & Provides a safe work environment for employees and attract customer as well.
• Promote & encourage a high level of customer service amongst employees.
• Develop business plan for the market that ensure achievement of the company sales and profitability goals.
• Held Weekly meeting with employees and make advance planning to achieve Store Sales targets and identify business opportunity and target market.
• Achieve store targets and handing complain in well manner.
• I make sure that every customer serve in a great manner, As excellent customer service will help the restaurant to grow and retain the customer as well. Customer is always right and during training I make sure that employees successfully completed customer service courses as per Subway standards.
• I Supervised food preparation and service operations while on duty. Assists counter servers and food production workers during rush periods to ensure the maintenance of restaurant efficiency.
• Ensure that the organization employees the right balance of staff in terms of skills and experience, and that training and development opportunities are available to employees to enhance their performance in order to achieve the organization's objectives.
• Identifies and contacts prospective customers to promote sale of prepared food.
• Increase sale of the store by increasing awareness of the product.
Position Held: CUSTOMER SERVIE JulY 2008 to March 2011
Responsibilities:
• Listen to customers’ questions and concerns, and provide answers or responses
• Provide information about products and services as per customer request.
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Handle customers returns and complaints and make sure that customers complain dealt in timely manner.
• Record details of customer contacts and actions taken.
• Review and select standard responses for answers or solutions.
• Refer customers to supervisors or more experienced employees to listen their concerns.
• providing help and advice to customers using your organisation's products or services.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics, monitoring and analyzing results, implementing changes.
I have completed my Master from University of Wales, Trinity saint Davids, I have studied Management, Marketing, International Marketing, Strategic Marketing, Financial accounting and Specialized in Human Resource Management.