Senior Travel Consultant
Cozmo Travel
Total des années d'expérience :18 years, 6 Mois
To service the corporate, B2B, B2C clients by giving the best fares and convenient travel itinerary.
Responsible to fulfill all travel needs requested by the client like flight tickets, hotel booking, Travel insurance, Land Transfer, Lounge, Inbound Visa query, for Corporate clients.
Global air-fare construction, Emailing Fare quote, issue, reissue, EMD and refund tickets.
Upsell travel products, Smart pricing, Complex reissue, handle Group booking, Q- check, Chauffeurs and Lounge service, Special services and ensure all bookings are processed accurately etc.,
Process the UAE visa, Inside country visa change, A2A
Establish and maintain a rapport with clients in order to ensure customer satisfaction.
Post trip follow-up and gather valuable customer feedback.
Maintain the records of the Clients, traveller’s profile and Airlines Circular.
Report, relay pertinent information and feedback to the Manager.
Provide qualitative and best travel service to the corporate houses as per company’s service level agreements.
Handling customer queries related to Airline reservation, Hotel booking, Car booking, Visa query and travel Insurance service for Corporate clients, Implant office, Emergency Travel desk.
Global air-fare construction, Emailing Fare quote, issue, reissue, EMD and refund tickets.
Upsell travel products, Smart pricing, Complex reissue, handle Group booking, Q- check, Chauffeurs service, seat assignment and ensure all bookings are processed accurately etc.,
Co-ordinate with various airlines, hotel, Car companies, etc for latest offers in the market, Waitlist follow-up, Adhoc fare and offer Supplementary services.
Establish and maintain a rapport with clients in order to ensure customer satisfaction.
Maintain a good working rapport with colleagues offering help and advise. Ensure work area is tidy and all necessary reference materials are updated.
Post trip follow-up and gather valuable customer feedback.
Maintain the records of the Clients, traveller’s profile and Airlines Circular.
Report, relay pertinent information and feedback to the Supervisor.
Price reservations according to industry practices and customer contracts and policies.
Global air fare construction, smart pricing and complex reissue.
Corporate travel itineraries planning, Visa, and travel insurance assistance
Tele sales and tele- reservation
Follow-up with airlines for issues related to ticketing and other customer service.
Liaise with suppliers on the customer’s behalf checking availability,
Taking care of all aspects of travel services including air, accommodation, car hire, Travel
insurances e etc. and locating the best value for money travel solution.
Report, relay pertinent information and feedback to the Manager.
Maintain the records of the clients, company and individual profile
Corporate travel itineraries planning, Visa, and travel insurance assistance
Provide ticketing as well as travel related services for both corporate and individual travel.
Tele sales, tele- reservation, and Walk-in clients.
Web Reservations and ticketing for International & Domestic services
US visa appointment through VFS service for business traveller.
Calculate foreign exchange allotment for corporate employee, as per company policy.
Tele sales and tele- reservation
• Responsible for providing customer support to clients related to reservation, ticketing and
booking
Ticketing & Visa document preparation
Reporting to manager related to sales, collection and yield of every month
courses: D.T.T.C ( IATA CONSULTANT LEVEL ) IATA Montreal, Canada certified IHCTM, RBCS Group, Colaba, Mumbai Mar’05 I Class IATA Fares & Ticketing U.K’ Virgin Atlantic Airline Certified, IHCTM, RBCS Group, Colaba, Mumbai Sep’04 Distinction CRS system (Galileo, Amadeus) USA’s VISANIC Certified, IHCTM