Muntaser Ratrout, sales developer

Muntaser Ratrout

sales developer

umniah

Location
Jordan - Amman
Education
High school or equivalent,
Experience
17 years, 3 Months

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Work Experience

Total years of experience :17 years, 3 Months

sales developer at umniah
  • Jordan - Amman
  • My current job since June 2009

 Increase sales quality (entering contract, price stability, market feedback.)
 Create new sales channel through Street Seller (Ash’hanlak) service.
 Achieve target sales of Ash’hanlak service.
 To facilitate communication between sub dealers and UMNIAH company

Dealers’ follow up and achieving the Sales target of Ash'hanlak service.

Paying visits to the Sub dealers’ on daily basis.
Solve all problems to dealers & Sub Dealers related to (ashhanlak, IVR) services
Issue and activate new line for sub dealers be heard line (check duplicate, data entry on both systems oracle, pretup)
Daily visiting report
Handling the sub dealers hot line

sales developer senior officer at umniah
  • Jordan - Amman
  • My current job since January 2011

 Increase sales quality (entering contract, price stability, market feed back.)
 Create new sales channel through Street Seller (Ash’hanlak) service.
 Achieve target sales of Ash’hanlak service.
 To facilitate communication between sub dealers and UMNIAH company

Dealers’ follow up and achieving the Sales target of Ash'hanlak service.

Paying visits to the Sub dealers’ on daily basis.
Solve all problems to dealers & Sub Dealers related to (ashhanlak, IVR) services
Issue and activate new line for sub dealers be heard line (check duplicate, data entry on both systems oracle, pretup)
Daily visiting report
Handling the sub dealers hot line

Team leader at umniah Telecommunications
  • Jordan
  • April 2005 to July 2007

• call center performance supervision
• Providing trainings and sessions to the team once needed
• Preparing scripts and FAQS for agents
• Provide efficient feedback, comments and suggestions to the support & quality team.
Providing any management requested training to the new
• Identify weakness areas for CCRs and suggest refreshment training needs

Education

High school or equivalent,
  • at -course in creativity programs in TRAINEDGE center, 30th-Aug-2007.
  • August 2007
Diploma,
  • at Diploma in Travel & Tourism management –Cambridge international College at Britain -2006.
  • March 2007

Course in Travel & Tourism –Amman private university-2005 -Diploma in Travel & Tourism management –Cambridge international College at Britain -2006.

Specialties & Skills

تطوير المبيعات
-Communication skills
Leadership (Ability to Control and Manage People)
Computer skills.
Good knowledge on call center systems & applications
Reservation & ticketing knowledge
Ability to learn & apply knowledge
work under pressure.
• call center performance supervision
• Providing trainings and sessions to the team once needed
• Preparing scripts and FAQS for agents
• Provide efficient feedback, comments and suggestions to the support & quality team.
• Providing any management requested training to the new CCRs .
• Identify weakness areas for CCRs and suggest refreshment training needs .
• Report any violation for customer service policy or customer handling process
Advanced Skills with Microsoft Excel

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Course in Travel & Tourism -Amman private (Certificate)
Date Attended:
June 2005
Valid Until:
June 2006
o course in standards of business conduct in Global ethics university (Certificate)
Date Attended:
October 2008
Valid Until:
October 2008