MUNYANEZA  Albert, Customer Care Officer

MUNYANEZA Albert

Customer Care Officer

King Faisal Hospital Rwanda

Location
Rwanda
Education
Bachelor's degree, Social work and social administration
Experience
2 years, 8 Months

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Work Experience

Total years of experience :2 years, 8 Months

Customer Care Officer at King Faisal Hospital Rwanda
  • Rwanda - Kigali
  • My current job since September 2021

Greet all guests and assist them with check-in and check-out.
Respond to all guest questions and requests.
Answer and forward phone calls.
Manage guest bookings and reservations.
call center (in bound and out bound)

Education

Bachelor's degree, Social work and social administration
  • at Africa Renewal University
  • October 2021

Grade: Second upper class Activities & Societies: helping people to get services at school as class coordinator. School Name: African Management Institute

Specialties & Skills

Listening Skills
self motivation
Patience
Adaptability
Customer Care
Strong Time Management
Ability to Use Positive Language
Clear Communication Skills
Customer Service Agents Determined to Serve
Persuasive Speaking Skill
leadership

Languages

English
Expert
French
Expert

Training and Certifications

HOSPITALITY AND TOURISM INDUSTRY (Certificate)
Date Attended:
September 2022

Hobbies

  • football
    project management hospitality and tourism problem solving