Senior Account Manager
Tele-Finity
Total years of experience :10 years, 3 Months
Work cross functionally within the company to communicate with all stakeholders in customers' success
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth within our platform Manage all reporting about the health of customers' accounts
Create qualified leads
-Conduct research to identify new markets and customer needs.
-Arrange business meetings with prospective clients.
-Keep records of sales, revenue, invoices etc.
-Build long-term relationships with new and existing customers.
-Develop entry-level staff into valuable salespeople.
-Promote company products addressing or predicting client’s objectives.
-Identified key products, services and customers and used data to devise
Innovative sales and marketing plans enable dramatic growth.
-Kept meticulous client notes customer relationship Application.
-Negotiated & closed long-term agreements with new clients.
-Generated new business with marketing initiatives and strategic plans.
-Prepare sales contracts ensuring adherence to law-established rules and
Guidelines.
-Write reports with suggestions for improvements and new ideas.
-Initiating / developing relations with key decision makers in target
Organizations for business development in pre-sales negotiation stages.
-Manage customer activities on tools (ITSR, ECRM...etc.) for efficiency and
Visibility, also to follow up on pending/closed cases.
-Make demonstrations for tools and materials to show customer strong
Points of Orange VS traditional way or competitors.
-Achieves strategic customer objectives defined by company management.
-Leads solution development efforts that best address customer needs,
While coordinating the involvement of all necessary company personnel.
-Achieves personal & store KPIs, consistently exceeding key performance
Indicators and individual and store targets.
-Resolving customer's questions about their orders they bought.
-Billing Inquiry and provide follow-ups, including its own.
-Take proper care of customers & answer all their questions to help them
Get the most out of the company's services.
-Support other tasks assigned by contact center supervisor.
-Communicate with customers who have escalated issues to determine
Beneficial resolution & ensure timely follow-up to verify that complaints
Have been addressed and satisfied.
-Responsible to insure that full compliance of customers contracts filling.
-Billing Inquiry and provide follow-ups, including its own.
-Add and delete services on the lines of Internet and fixed lines.
-Answering any questions related to new offers products and services.
-Channel customer feedback and complaints.
-Register complaints and follow-ups by system and email.
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