Senior Account Manager
Remodeling.com LLC
Total years of experience :18 years, 8 Months
Experienced senior account manager with a demonstrated history of working in the Marketing and Advertising industry. Achieving growth and hitting sales targets by successfully managing the sales team. Designing and implementing a strategic business plan that expands a company's customer base and ensures it's a strong presence. Owning recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Monitor customer preferences to determine focus of sales efforts.
Resolve customer complaints regarding sales and service.
Provide customers with product details, such as coffee blend or preparation descriptions. Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Increased parts sales by more than 100 percent every year.
Developed back counter sales program with positive customer participation incentives.
Instituted solid training that enabled a 25 percent labor reduction.
Improved customer service to award-winning levels.
Supported management in leadership style.
Reviewed the receiving work to prepare for incoming shipments prior to the delivery.
Lead weekly meeting of stockroom associates with the assistant manager.
Supervised the work of supervisors and technicians.
Developed the performance enhancement plan.
Prepared the stockroom for inventory and performed assigned inventory duties.
Developed sales strategies to monitor the progress of existing accounts.
Performed branch supervision to maintain efficacy and timely delivery of bank services
Established effective relationships with existing clients.
Created financial models to address financial matters.
Conducted audit plans to meet the stability and credibility in banking transactions.