Knowledgebase Specialist
extensya
Total years of experience :16 years, 10 Months
• Develops and manages QA Systems
• Develops and manages all clients’ knowledge base tools Web Sites.
• Works on content Updates and information regarding client accounts.
• Follows up key contact for the day to day clients daily updates with operations team
• Works with operations team on all daily shift briefings and announcement to the team.
• Develops and manages the operations communication ECT
• Communicates with other departments to provide the latest updates on the intranet KB
• Manages the intranet and update the contents
• Ensures and provides all information sources
• Defines detailed intranet requirements (information architecture, navigational elements, functional requirements, animations, etc.)
• Coordinates intranet tool development with technical teams ensuring that requirements are met
• Defines a content management process.
• Develops the Intranet to match additional requirements
• Communicates with all representatives to insure that all services and products details are available and understood
• Works as a Technical support on the VOIP Telephony.
• Troubleshooting and Configuration All Mada VOIP Devices
• Troubleshooting and Configuration All Mada Wimax Devices
• Crate a Training Material For Mada agent’s
• Organize of training sessions for Mada Agent
Application maintenance support
Create Cards Accounts and Active It .
ATM maintenance...
