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Murad Hamid, IT Project Manager

Murad Hamid

IT Project Manager·Total Tech

Saudi Arabia

Bachelor's degree, Management Information System

Work experience

Total years of experience: 22 years, 11 months

IT Project Manager

May 2017 - Present

Total Tech

Riyadh, Saudi Arabia

May 2017 - Present

• Work with stakeholders to define project direction, budget and deliverable
• Responsible functional project delivery
• Designing processes, procedures, policies, templates, Roles, Responsibilities and KPIs.
• Identify capability and capacity for electronic and physical resources
• Process automation, improvement and problems root analysis reports
• Ensure projects meet time, budget and quality goals
• Work with project teams and individuals to establish procedures, plans and practices that promote the adoption of appropriate solutions
• Managing sales and marketing communication to build vendors base

Company industry:
IT Services
Job role:
Information Technology

Trainer & Academic Supervisor

September 2008 - May 2017

Alkhaleej Training and Education

Riyadh, Saudi Arabia

September 2008 - May 2017

• Manage instructors’ activities and support of increasing revenue and students’ enrollment
• Effectively driving academy awareness, educational events and social media.
• Manage qualifying and quality assurance policy for clients
• Propose feasibility studies for Cisco academy grants program and follow up the execution, continuously monitor and ensure the success of client projects
• Offer and organize training for the following courses:
o CCNA
o Passport 21 (Entrepreneurship)
o ITIL v3
o Security+
o Health Information Systems
o Data analysis by Excel
• Working with major educational organizations, including:
o Ministry of Defense
o King Saud University
o Prince Sultan University
o King Faisal University
o Riyadh Schools

Company industry:
Training & Education Center
Job role:
Training and Development

Distribution Manager

May 2007 - August 2008

Cisco Systems - Saudi Arabia

Riyadh, Saudi Arabia

May 2007 - August 2008

• Plan and execute Tier 2 partners’ enablement activities in Sales, marketing and Technical resources.
• Logistic, operation and forecast responsibility.
• Engaged in T2 daily operations to achieve revenue targets.
• Propose vertical partners’ business plan focusing on small and medium business.
• Monitor distributors commits, stocks, MBOs (Management business Objectives).
• Identifying and recruiting new resellers.
• Promote Cisco partners’ enablement tools utilization by increase resellers’ awareness of Channel programs and tools through regular visits and partners’ events.
• Provide feedback reports about tools and programs utilization to the promotion Council and channels Central team.

Company industry:
IT Services
Job role:
Information Technology

sales accounts manager

July 2003 - May 2007

Pioneer Solutions

Riyadh, Saudi Arabia

July 2003 - May 2007

• Build and maintain relationships with key business accounts including partners and enterprise organizations
• Identify opportunity for sales expansion and recommend specific action plan to accomplish such potential
• Responsible for business and financial reports
• Projects negotiations
• During my work I build experience on the following solutions
o Microsoft solutions (Great Plains, CRM, SharePoint, Business intelligence, collaborative)
o Tailored consulting and training services

Company industry:
IT Services
Job role:
Training and Development

Education

Quds University

March 2006

March 2006

Bachelor's degree, Management Information System

Saudi Arabia

AlKhaleej Ins.

January 2000

January 2000

Diploma, Software Engineering

Saudi Arabia

GPA (point): 3.6 out of 4

GPA (point): 3.6 out of 4

72 academic hours (two years Diploma)

Skills

Warranty
Expert
Warranty
Expert
Science
Expert
Science
Expert
Channel
Expert
Channel
Expert
Channel Programs
Expert
Channel Programs
Expert
Relocations
Expert
Relocations
Expert
Service Management
Expert
Service Management
Expert
Project Management
Expert
Project Management
Expert
Distribution Management
Expert
Distribution Management
Expert
Warranty
Expert
Warranty
Expert
Science
Expert
Science
Expert
Channel
Expert
Channel
Expert
Channel Programs
Expert
Channel Programs
Expert
Relocations
Expert
Relocations
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
ITIL
Mar 2019
CCNA
Jan 2014
Certified Academic Instructor
Jul 2015