Technical Support Specialist
Multi Technology Solutions
Total years of experience :12 years, 9 Months
EXPERIENCE
Daryah Computers- Kuwait Oct 2009- May 2010
Designation: Systems / Networks Support
Job Profile:
• Systems / Network Administrator for the IT infrastructure, Server Support related activities.
• Implemented and Administering Windows 2008 Domain Infrastructure, DHCP, DNS, File and Print Services environment.
• Administering Exchange 2010 for Email Services (Intranet and Internet),
• Installation and configuration of Trend Micro Enterprise Edition
• Installation and configuration of ESET Nod32 Smart Security.
• Team Member of Business Application Implementations of Oracle
E-Business suite and First Apex Insurance Applications
• Documentation of Systems and Network Infrastructure, system Logs & errors, system hardware and software upgrades.
New Look Computers Company - Kuwait May 2010 - June 2011
Designation: Systems Engineer
Job Profile:
• Network Solutions / Implementation
• Customer service and support for Windows Domains and servers
• Responsible for service and support of maintenance contracts.
• Site support for problem maintenance and fixing issues.
• Maintenance of AMC (Annual Maintenance Contract) customers and providing on-time support for any kind of problems related to software and hardware.
• Systems/Network Administrators for various In-House and Customer Support related activities. Involved in decision making factors for Network/Systems/Hardware upgrades.
• Performing Network Infrastructure Security Audits, Verifying daily Vulnerabilities and patching Network Systems accordingly.
• Installation and configuration of Kaspersky Security Business Edition, Norton Antivirus Corporate Edition.
NCCAL ( National Council For Culture Arts & Letters) July 2011 - Till Now
Designation: IT Network & System Technician
Job Profile:
• Client service and support for Windows 7, 8 and Mac OS
• Client service and support for Government Applications ( Civil Service Commission (csc), IFS Application, Oracle Application, Archive Application, G2G Application and Microsoft Office )
• Responsible for service and support of PC and Printers maintenance.
• Site support for problem maintenance and fixing issues.
• Maintenance of AMC (Annual Maintenance Contract) customers and providing on-time support for any kind of problems related to software and hardware.
• Systems/Network Administrators for Customer Support related activities. Involved in decision making factors for Network/Systems/Hardware upgrades.
• Implementation and Administration of Windows 2000 / 2003 / 2008 / 2012 Domain Server’s for DHCP, DNS, File and Print Services, Exchange /2012 for Email Services (Intranet and Internet).
• Installation and configuration of Eset Smart Security Business Edition, Norton Antivirus Corporate Edition / Mcafee Enterprise Edition
• Installation and Configuration of Exchange 2010, configuring SMTP for Internal and External Email,
ALAMDAR TECHNOLOGY (FOR CCTV & SECURITY SYSTEM) AUG 2013- TILL
( WORKING AS A PART TIME JOB)
Experience
CCTV Installer
• Consulted with businesses and homeowners regarding CCTV security system needs.
• Performed appropriate measurements for installation purposes.
• Installed CCTV systems in Commercial settings including parking lots inside stores and over registers as requested and needed.
• Made recommendations regarding where cameras should be installed according to individual building’s construction.
• Performed residential installations of CCTV security systems.
• Tested all installations and setups to make sure they worked.
• Worked on-call to go to homes and businesses for installation needs.
• Worked well with little direct supervision.
• Utilized terrific communication skills to show how system worked once installed.
• Worked with business and homeowners to pick best camera installation locations both interior and exterior.
• Used own tools and truck to complete CCTV installations.
• Provided training on system use once installation completed.
Higher Secondary School Leave Certificate Acquired 60%