Solution Architect
Saudi Business Machines
مجموع سنوات الخبرة :24 years, 1 أشهر
Accomplishments:
- Worked on various Pre-Sales Activities including working on RFP Responses, Responding Compliance, Preparing Technical Solution, Demonstrating Technical Solution via Presentation / Demos
- Worked on Business Analysis and Solutioning for various CRM Projects in Telco and Financial Industry
Responsibilities:
- CRM Solution Architect responsible for Analysis, Design and Implementation of CRM Solutions
- Pre-Sales Consultant responsible for RFP Response and Solution Demonstration via Presentation / Demos
Accomplishments:
- Helped IBM Technical Teams to understand complex / high customization areas need focus for successful delivery.
- Helped AWAL - Saudi Arabia Team to understand gaps between their To Be Processes and current CRM Implementation and provided High Level Road Map for implementation
- Motivated Team and Client to go through rough periods of Business resistance to acceptance of new CRM. Helped PTCL Team in preparation and execution of successful Roll-out plan.
- Helped IBM Egypt Team to win $9 M deal at Mobinil Egypt by providing effort optimization inputs as SME for building competitive price.
- Helped IBM Pakistan to win $3.3 M deal at PTCL for CRM Implementation by having major contribution in Technical Proposal and Statement of Work preparation.
Responsibilities:
- Siebel CRM Solution Architect responsible for Analysis, Design and Implementation of CRM Solutions using Siebel OOTB features, Configuration / Customizations, Integration, Administration by fulfilling Functional, Performance, Scalability, Operational and Data Requirements.
- Pre-Sales Analysis and Assessment
- Hiring and Mentoring activities
Accomplishments
- Participated as Technical Lead during performance tuning, data analysis, data migration and architecture revisit phases. Participated in development of automation tools and identification of tools and approaches for process enhancements to support project delivery and execution.
- Contributed as Data Migration Lead for data migration, analysis and issues resolution activities
- Contributed in successful Go Live, stabilization and knowledge transfer from GD India and Italy Teams of Mobilink CRM Implementation
- Contributed as Functional Consultant and Trainer
Responsibilities
- Service Stream Functional Lead
- Data Migration On-site Lead
- Senior Technical Team Member to assist team in strategy / plan development and execution
- Mentor team on identification of technical solution and alternatives for faster resolution
- Hands-on contribution on Design / Development
Accomplishments
- Visited on-shore (Northbrook, IL) for Sales Force Automation Project for Underwriter Labs and worked with on-shore team during Planning and Conceptual Design (Functional Design) phases to bridge the knowledge transfer gap between on-shore / off-shore teams
- Established Team Lead / Team Member setup at Off-shore for various implementation areas and setup accountability within Teams and across Teams
- Designed off-shore development model along with on-shore Team Members to facilitate parallel on-shore / off-shore development
- Designed off-shore communication model using Email / Phone / IM for smooth and timely communication
- Identified mentoring needs for specific Lead resources on specific Siebel Areas
- Contributed in enhancement in custom-built application development process in client communication areas, project execution and resource planning
Responsibilities
- Off-shore Account Manager for Oracle Siebel CRM Projects
- Account Manager for some custom-built Projects
- Estimation of efforts (Siebel CRM / custom-built Projects)
- Assisting Team / Resource Management for resolution of Technical Issues
- Participate with QA Manager to improve over-all quality of deliverables
- Setup QA Process and oversee overall QA Process is being followed
- Project Planning, Release Management, Scope Control and Resource Management for Oracle Siebel CRM Projects
- Tracking and Submit Resource Billing to Clients
- Hands-on contribution on Design / Development where needed
Accomplishments
- Designed process for training of new resources on Siebel CRM Implementation Projects
- Designed Templates, Guidelines and gathered Samples from past projects for execution of various phases of Siebel CRM Implementation Projects which includes Requirements Analysis, Functional Design, Technical Design, Project Planning, Development, Functional & System Testing and Deployment / Roll-out
- Identified and implemented Tools & Templates to support Siebel CRM Implementation process
Responsibilities
- Participation in functional as well as technical analysis of Siebel CRM Implementation Projects
- Participation in design process and design documentation of Siebel CRM Implementation Projects
- Participation in QA process and QA documentation of Siebel CRM Implementation Projects
- Participation in technology identification for custom projects (PHP/MySQL, ASP.NET 2.0/SQL Server) and breakdown of analysis, design and development activities based on project specifications
- Hands-on contribution on Design / Development where needed
Accomplishments
- Mentoring of new resources / team members
- Conducted Technical Interviews, Design Reviews and Presented Design Reviews
Responsibilities
- Participation in mentoring, scope and quality management
- Participation in requirement analysis, design alternatives, effort estimation and process compliance
- Participation in providing technical support to UK Team
- Participation in design and development of deliverables
Accomplishments
- Provided Effort estimation and design ideas
Responsibilities
- Participation in requirement analysis, design alternatives, effort estimation and process compliance
- Participation in providing technical support to UK Team
- Participation in design and development of deliverables
Accomplishments
- Mentoring of new resources / team members
- Conducted Technical Interviews, Design Reviews and Presented Design Reviews
Responsibilities
- Participation in mentoring, scope and quality management
- Participation in requirement analysis, design alternatives, effort estimation and process compliance
- Participation in providing technical support to US Team
- Participation in design and development of deliverables
Accomplishments
- Provided Effort estimation and design ideas
Responsibilities
- Participation in requirement analysis, design alternatives, effort estimation and process compliance
- Participation in providing technical support to US Team
- Participation in design and development of deliverables
CGPA Todate: 3.33
Aggregate 3rd Position with 80.77%, Secured 3rd Position in Final year with 88.8% marks