مورتوزا بهارمال

Handling the largest oilfield services client for their MEA, NAM, LAM and asian countries where Aramex is a hub for all the request pertaining to logistics & Freight.

• Handling a team of 9 which includes Control tower, senior control tower & Document controller.
• Responsible for client satisfaction, successful delivery of work, meeting Service Level Agreements, adherence to the client contract.
• Ensuring that all contractual obligations are fully understood by the logistics team and prepare paperwork for regulatory bodies and audits.
• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
• Consistently providing guidance and motivation in harsh environments.
• Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.
• Being Escalation point for the team handling all the team issues & Queries and making sure this is followed by the member and well executed.
• Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings.
• Monitoring & reporting on standards & performance targets of the team.
• Actively practice and support company operating policies and procedures.
• Ensuring team is well organized with the process, System updation & closing of billing.
• Handling monthly reports.
• Actively managing subcontractors to ensure that they perform in line with their contractual agreements and negotiate rates.
• Able to quickly understand a company’s operational systems and provide input for the development of future systems.
• Handling Count for chemicals every quarter which consists of around 8000 plts of inventory.
• Handling Disposal of chemical & metal with Dubai Municipality & Trakheesh for all the expired materials.
• Coordinating with HSE for Taking permit for all new items which are chemicals, liquid, grease classified under DG & NON-DG, which requires storage in the warehouse.
• Handling projects for Buyback, Roll back & EPF.

• Coordinating with Customers on timely basis.
• Exploring the market everyday by going to the companies and knowing about their needs.
• Taking appointment and visiting them.
• Doing Cold callings and refer to magazine, internet, news papers etc for the upcoming companies.
• Always following up with the old customers and knowing their requirements.
• Exploring the industrial areas, free zones of each and every emirates.
• Coordinating with the Sales Coordinator and see that the service is provided perfectly and Hassel free to the customer.
• Coordinating with the accounts department and see that the collection is done properly and on time.
• Following up with the customer for the payment if it is not on time.
• Providing customer with complete freight forwarding solutions.
• Seeing that the service is provided to the customers keeping in mind about the rules and regulations of the company.

• Providing service to sales, contracts and projects.
• Performing operational duties in ordering, receiving, storing, inventory, issuing, distributing, shipping and record keeping.
• Determine stock items and stock levels.
• Inspect items received.
• Arranging delivery notes, delivery orders & purchase orders.
• Maintaining up-to-date sales & stock reports on MS Excel to discover fast moving & slow moving items.
• Maintaining better coordination with senior sales staffs to achieve best sales targets.
• Handle insurance claims, quantity shortages, breakage, duplicate shipments and back orders.
• Maintaining reservation of orders for the ongoing projects.
• supervising helpers and store keepers.
• Responsible for stock Selection & Planning.