MURUGAN NATARAJAN

Work Experience

Total years of experience :14 years, 0 Months

Senior Executive Customer Service at CMA CGM

India - Chennai
My current job since July 2012

 Handling vessel chaser and call closure to customers on daily basis.
 Handling the corrections.
 We will give daily updates to the team and also to the customers on regular basis.
 Mentor for new comers in areas of Job planning and production.
 Responsible for deadline adherence on the shift and ensures no delays, 100% on time delivery.
 Assist the Team Leader in creating and executing a plan of action to make
Improvements for all negative feedback received.
 Handling communications with Area office at Spain & customers.
 Analyzing the data’s and sending reports to Senior Management on daily basis.
 Achieving the targets and completing the work within the time limit and sending Status to Area on daily basis
 Once we received the loading confirmation from front office, we are releasing waybill to the customers.

Executive at Hapag Lloyd

India - Chennai
May 2010 to July 2012

 Working as a Documentation expert and issuing bills to customers.
 Mentor for new comers in areas of Job planning and production.
 Responsible for deadline adherence on the shift and ensures no delays, 100% on time delivery.
 Assist the Team Leader in creating and executing a plan of action to make
Improvements for all negative feedback received.
 Assist the Management Team to provide the Productivity report on shift basis.
 Handle the different projects from different regions and giving better quality.
 Rectify the errors to the newcomers if they find any errors while doing the production.
 Handling communications with Area office at Mexico & customers.
 Analyzing the data’s and sending reports to Senior Management on daily basis.
 Achieving the targets and completing the work within the time limit and sending
Status to Area on daily basis.

Education

Master's degree, FINANCE & SYSTEMS

at SATHYABAMA UNIVERSITY
April 2010

I am a fresh management student with frank hard worker and innovation mind, seeking for the highly innovative jobs in ANY concern. I had completed my MBA in the year 2010 with aggregate of 77% and completed my BE (ECE) in the year of 2007 with aggregate of 65%.I have learned GCAFP (GENESIS CERTIFIED ACCOUNTS & FINANCIAL PROFESSIONL).