Yasir Attari

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction
through personalized service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected
and welcomed
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries
Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions,
events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and
procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using
computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full
knowledge of the hotel facilities and happenings.
Responsible for providing front end customer service in addition to secretarial and administrative support.

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction
through personalized service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected
and welcomed
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries
Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions,
events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and
procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using
computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full
knowledge of the hotel facilities and happenings.
Responsible for providing front end customer service in addition to secretarial and administrative support.

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction
through personalized service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected
and welcomed
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries
Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions,
events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and
procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using
computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full
knowledge of the hotel facilities and happenings.
Responsible for providing front end customer service in addition to secretarial and administrative support.

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction
through personalized service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected
and welcomed
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries
Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions,
events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and
procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using
computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full
knowledge of the hotel facilities and happenings.
Responsible for providing front end customer service in addition to secretarial and administrative support.

Take responsibility for being the first point of contact for all callers and ensuring that a high quality of service is delivered at all times.
To ensure that all calls are dealt with promptly, in line with agreed standards and targets.
To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our guests.
To establish, develop and maintain effective working relationships with all work colleagues.
To follow current procedures when transferring a call to another member of staff or department.
Ensuring that team members and departments are kept up to date with any information received.
Reply to general information requests with the accurate information
Greet guests/clients/suppliers/visitors to the company in a professional and friendly manner
Assist in resolving any administrative problems
Deliver excellent customer service and maintain a high standard of customer management, at all times
Posts room charges and taxes to guest accounts.
Processes guest charges voucher and credit card vouchers.
Posts guest charge purchase transactions not posted by the front office cashier.
Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency
services; be accountable for guests’ safety and comfort

Excellent communications skills to build relationships with potential new customers and to reinforce ones with
existing clients.
Cross sell & up-sell services.
Providing information on products & services.
Communicating courteously with customers by telephone, email, letter and face to face.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been
passed on by customer service assistants.
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
Issuing refunds or compensation to customers.
Keeping accurate records of discussions or correspondence with customers.
Writing reports analyzing the customer service that provides.
Meeting with other managers to discuss possible improvements to customer service.
To establish, develop and maintain effective working relationships with all work colleagues.
To follow current procedures when transferring a call to another member of staff or department.
Ensuring that team members and departments are kept up to date with any information received.
Reply to general information requests with the accurate information
Greet guests/clients/suppliers/visitors to the company in a professional and friendly manner

To support the F&B Management team to manage and supervise the administration, restaurants, banquets and Bars as an independently profitable unit and set performance standards for guest service and to oversee guests dining experience.
Maximizes profitability of the restaurant by increasing turnover and controlling costs.
Establishes guest service standard that meet the needs of the target market and are in line with the operating concept of the F&B department.
Monitors and analyzes menus and products of competitive restaurants.
Provides recommendation to the F&B team regarding future plans and changes.
Plans training programs for the F&B staff.
Ensures that the restaurant and kitchen are prepared for service.
Prepares staff schedule as per needs of the F&B.
Assists with inventory check of operating equipment.
Liaises with the Coordinator for maintenance problems and cleaning.
Reviews the revenue and expense statement with the cashiers.
Holds periodic meeting to review procedures.
Ensures the tidiness & cleanliness of the F&B staff.
Provides good morale in the section.
To be aware of competitors activities and report to the F&B Director.
Performs other duties as assigned by the F&B Director.