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Musaad Almutiri, Branch Manager

Musaad Almutiri

Branch Manager·Petromin Stellantis

Saudi Arabia

Bachelor's degree, Busniess administration

Work experience

Total years of experience: 14 years, 9 months

Branch Manager

June 2023 - Present

Petromin Stellantis

Riyadh, Saudi Arabia

June 2023 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Branch Manager

March 2021 - March 2023

Almajdouie Motors- Hyundai & Genesis

Dammam, Saudi Arabia

March 2021 - March 2023

Branch Manager - Dammam HQ
Achieving and exceeding the targets .
Manage evaluation, trade-ins, sales, and delivery of new &used vehicles.
Effectively manage team of 26 automotive professionals and staff ( 3 supervisors, 15 sales team, 4 delivery yard employees, 2 admins &2 Cashiers) .
Branch administration.
Handle high volume of business with professionalism.
Strong leadership, coaching and motivation skills for leading and developing a staff.
Best Branch Manager Award FY22.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Branch Manager

April 2019 - February 2021

Nissan Petromin

Dammam, Saudi Arabia

April 2019 - February 2021

Develop staff through ride along coaching, participating in client meeting, feedback, training & career path opportunities .
Developed sales strategy to maximize the profit .
Recruit, hire and develop sales force team .
Managing automotive customer expectation .
Consistently provides timely and relevant feedback to staff to successfully execute the 9-step sales process .
Ensure the team consistently meeting and /or exceeds revenue goals .
Drive consultative, customer-centric selling behaviors .
Manage stock yard of 50 units .
Best Branch Manager Award FY19 H1 .

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Branch manager

February 2018 - March 2019

Nissan Petromin

Khobar, Saudi Arabia

February 2018 - March 2019

Forecasting weekly, monthly and annual performance goals and objectives .
Ability to lead sales staff to improve the profitability and meet or exceed established customer satisfaction index ( SSI ) .
Ability to legally deliver all retail deliveries and complete necessary paperwork .
Develop a strong sales plan with team and hold staff accountable for achieving their plans .

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Sales Consultant

October 2016 - January 2018

Petromin Nissan

Khobar, Saudi Arabia

October 2016 - January 2018

Best performer certificate in CSI Q4 FY17.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Customer Relationship Officer

September 2015 - September 2016

Banque Saudi Fransi

Khobar, Saudi Arabia

September 2015 - September 2016

assisting the Customers and selling the bank products
-
Outstanding perfomance Reward.
Scored 92% in SAMA.

Company industry:
Banking
Job role:
Customer Service and Call Center

Credit control officer

November 2011 - November 2013

Zain

Dammam, Saudi Arabia

November 2011 - November 2013

Dealing with customers Request about their Financial Situation with the Comp.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service agent

October 2010 - November 2011

Zain telecom

Khobar, Saudi Arabia

October 2010 - November 2011

help the customers with their issues over the phone
-
Promoted to credit officer Y11

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

customer service agent

October 2009 - October 2010

Saudi British Bank

Khobar, Saudi Arabia

October 2009 - October 2010

help the customers over the phone with their inquires

Company industry:
Banking
Job role:
Accounting and Auditing

Education

Imam Muhammad Ibn Saud Islamic University

March 2024

March 2024

Bachelor's degree, Busniess administration

Saudi Arabia

Rouwdah high school

August 2006

August 2006

High school or equivalent, high school

Saudi Arabia

GPA (percentage): 92%

GPA (percentage): 92%

studying

Skills

Emotional Intelligence
Expert
Emotional Intelligence
Expert
Service Excellence
Expert
Service Excellence
Expert
Customer Service
Expert
Customer Service
Expert
Customer Intelligence
Expert
Customer Intelligence
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
A good Presentation skills.
Expert
A good Presentation skills.
Expert
emotional intelligence
Expert
emotional intelligence
Expert
excellence in the customer service
Expert
excellence in the customer service
Expert
Customer care
Expert
Customer care
Expert
Teamwork skills
Expert
Teamwork skills
Expert
problem solving/ Creativity
Expert
problem solving/ Creativity
Expert
Effective communication
Expert
Effective communication
Expert
Emotional Intelligence
Expert
Emotional Intelligence
Expert
Service Excellence
Expert
Service Excellence
Expert
Customer Service
Expert
Customer Service
Expert
Customer Intelligence
Expert
Customer Intelligence
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
Certificate of Excellence In Customer Services
Gulf Broad for Human Development
Jun 2015
Anti-Money Laundering
Thomson Reuters, Dubai UAE
Jun 2016