Reliance Industries Ltd as an IT Associate
Adecco India Pvt Ltd
Total years of experience :9 years, 6 Months
Currently working with Adecco India Pvt Ltd under contract basis in Reliance Industries Ltd as an IT Associate since 20 November 2012 to Till date.
➢ Provided hands-on technical help to Reliance internal employees.
➢ Replaced defective NIC cards, modems, peripherals on Compaq laptops.
➢ Interacted with other departments in creating procedural methods to solved technical issues.
➢ Diagnosed and resolved functionality issues regarding MS Word, Excel, PowerPoint, Outlook and Access issues under level 2 support for over 750 users.
➢ Activated and deactivated employee, customer, and company affiliate profiles.
➢ Diagnosed network connection problems on Windows platform and gained substantial understanding of Windows 8.
➢ Re-imaged laptops and maintained Compaq hardware infrastructures.
➢ Diagnosed and resolved Windows XP, Windows 7 and windows 8 operating systems issues.
➢ Hooked up permanent company LAN. Attached all network cables, 400 workstations and connected hubs and switches.
➢ Installed and configured computer workstations and configured laptop computers for RAS and docking station connections on LAN.
➢ Installed Windows XP, Windows 7 and Windows 8 workstation operating system and configured for TCP/IP network, including DHCP, WINS and DNS settings.
➢ Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
➢ Installed and troubleshoot software including Microsoft Lync 2010 Windows XP, 7 and 8, Microsoft Outlook 2007, 2010 and 2013, SAP Client, Lotus notes, Thunderbird and Internet Explorer 8.
➢ Saved money by repairing computers, printers and copiers by replacing drives and other parts versus outsourcing for expensive repairs.
➢ Upgraded computers from Microsoft Office 2007 to Office 2010 and trained end users on new software changes and additions.
➢ Monitored and supported MS Exchange servers proactively.
➢ Configuring Reliance Mails for exchange on users android Mobiles as well as IOS device.
➢ Configuring Secured MAC base wifi on employee's laptop as well as consultant's laptop.
➢ Configuring and troubleshooting Microsoft outlook 2007, 2010 and 2013 for their day to day internal as well as external mail communication.
➢ Installed SAP 720 and configured SAP logon Pad for their day to day operations.
➢ Working on IP based Telephone, computing and Citrix Receiver environment.
➢ Provided training on Microsoft Lync 2010 to 15 reliance employees. (video conferencing, audio conferencing, ppt sharing, desktop sharing)
➢ Troubleshoot projector issues and connected to laptop for projection.
➢ Setting up video conference for reliance employees.
RELEVANT EMPLOYMENT DETAILS:
Worked with Netconnect Global Private Limited as TCS Business Associate as a Desktop/Laptop Support Engineer from 31 August 2010 to November 2012.
TCS Project Highlights:-
Project Name: - Tata Sky Infrastructure Support.
Duration: - 31 August 2010 to 10 November 2012.
Role: - Desktop/Laptop Support Engineer.
Project Description: -
➢ Troubleshooting desktop/laptop issues including network issues, application issues, performance issues and hardware issues.
➢ Working on remedy 7.0 for ticket logging
➢ Regular maintenance of systems like formatting, upgrading ( both software and hardware)
➢ Asset management for the entire West region including desktops, laptops, servers, printers, phone, Avaya servers, switches and routers
➢ Coordinating with vendors for actions required by them for laptops, printers, servers etc.
➢ General Avaya Site Administration includes Allocation and de-allocation of telephone extensions.
➢ Capture switches and routers logs on daily basis on telnet client.
➢ Working on new Acer and dell laptops as well as Lenovo systems with windows 7 operating system.
➢ Configuring and troubleshooting Microsoft Outlook 2007 & 2010.
➢ Managing and configuring network Printers
➢ Configure wifi to the user's laptop.
➢ Creation, Addition, and deletion of domain user's.
➢ Configuring Mail for Exchange in blackberry and other devices like Nokia, Samsung and iphone for accessing outlook mails.
➢ Managing and setting up video conference (VC) as per the user's request.
Worked with Genesis Infoserve Pvt Ltd under contract basis in Architect Hafeez Contractor at fort (CST) site from 15 December 2009 to 29 June 2010 as a Desktop Technical Support engineer.
Technical Support Specialist
Provided technical assistance to 125 staff, assisting with network access, printing, and application software operation. Assisted IT Coordinator with administration of a network of more than 145 workstations, spanning three locations. Performed routine maintenance and user file backups.
➢ Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.
➢ Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations.
➢ Assembled system and software application documentation, informing users of training opportunities in the corporate learning center.
➢ Installed, diagnosed, repaired, and upgraded computer systems and software. Consulted, set-up, and maintained small business
➢ Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches.
➢ Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers.
➢ Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
PREVIOUS WORK EXPERIENCE
Project Name: CBEC (Central Board of Excise and Customs) Local Area Network
Duration: - From 26 June, 2008 to 25 June, 2009.
Role: - Desktop Engineer
Project Description:-
➢ Installation of windows 98, XP, 2000 Professional, windows 2003 server, Windows 2008 server, Vista & other software installations like Adobe Reader, corel Draw, Microsoft office different versions, Antivirus software.
➢ Installation and troubleshooting of Network Printer (laser jet 3550, 3525, and office jet 5400dn) and configuring IP address in the network printer at the respective CBEC site.
➢ Installation and configuration of 48 port Nortel Switch (Model No: AL1001D03) at the respective CBEC site.
➢ Installation of Thin clients at the respective CBEC site.
➢ LAN & WAN Setup, Handling Entry Level Servers & Printers (Entry Level)
➢ Internet configuration and Troubleshooting and Network troubleshooting.
➢ Configuring Microsoft Outlook and Outlook Express.
Worked with CMC Ltd. (subsidiary of TATA CONSULTANCY SERVICES) Mumbai, from 7 January 2008 to 25 June 2009.
CMC- Project Highlights:
Project Name: - HUL (Hindustan Uniliver LTD.)
Duration: - From 07 January 2008 to 6 July 2008.
Role: - Desktop Support Engineer
Project Description:-
➢ Installation of RS Unify (Centralized Application of HUL) at their sites for daily Operation.
➢ Installation of Quantum Application in their servers and clients with supported application like java runtime, apache tomcat, active sync, and DBA Manager.
➢ Configuration of Palm Top (PDA/HHT) with the linking of above both applications.
➢ Troubleshooting of Palm Tops and server/client operation related to the used application.
Bachelor of Science In Information Technology.
Diploma In Computers Technology
SSC -Secondry School Certificate.