Musbahu Suleiman wapa

Worked at UMG Tech Solutions as Head of Engineering Unit, where I was responsible for leading and supervising the technical engineering and IT support operations within the organization. My role involved overseeing a team of technicians and ensuring efficient delivery of IT services to clients and internal users.
I was actively involved in providing advanced technical support, including troubleshooting and resolving hardware and software issues on desktop and laptop systems. I handled installation, configuration, and maintenance of operating systems, applications, and IT equipment to ensure smooth and reliable system performance.
I supervised the repair and maintenance of computer hardware components such as motherboards, power supplies, storage devices, and peripheral devices. I also coordinated preventive maintenance tasks to reduce system failures and improve operational efficiency.
As part of my leadership responsibilities, I managed day-to-day activities of the engineering unit, assigned tasks to team members, monitored performance, and ensured timely completion of technical jobs. I provided guidance and technical direction to junior technicians, helping them improve their skills in computer repairs, troubleshooting, and customer support.
I was also involved in basic networking tasks, including setting up local area networks (LAN), configuring routers and switches, and ensuring stable connectivity within the office environment. I supported system upgrades and installations, ensuring compatibility and optimal performance of IT infrastructure.
In addition, I maintained communication with clients and end-users to understand their technical issues and provide effective solutions. I ensured all service requests were handled professionally and within expected timeframes, maintaining high customer satisfaction levels.
I contributed to improving internal IT processes by suggesting better workflow methods, organizing technical operations, and ensuring proper documentation of repairs and maintenance activities. I also ensured proper handling and management of IT equipment and tools within the organization.
My role required strong problem-solving skills, technical expertise, leadership ability, and the capacity to work under pressure in a fast-paced environment. I consistently ensured that the engineering unit delivered reliable, efficient, and high-quality IT support services.