Musharaf Ud-Din, Field Support Engineer

Musharaf Ud-Din

Field Support Engineer

AvasoTech

Location
Italy
Education
Master's degree, Computer Science
Experience
12 years, 8 Months

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Work Experience

Total years of experience :12 years, 8 Months

Field Support Engineer at AvasoTech
  • Italy - Milan
  • September 2020 to January 2022

Installation and Maintenance all the networking equipment’s, and Most of
Service Provider Technologies and Hardware.
· Communicate and INTERNET connectivity on copper and optic fiber (bandwidth)
provider(s).
· Providing lT support physical and Remotely to User.
· Configurations and troubleshooting all the networking equipment’s Cisco
Routers, Juniper Routers, Cisco Switches, Media converter like SDH, Modems
and Wireless Devices’ etc

Network Engineer
  • Pakistan
  • August 2012 to July 2016

Installation and Maintenance all the networking equipment’s, and Most of
Service Provider Technologies and Hardware.
• Assign Static IP addresses for our client in our gigabit interfaces
• Configure Different type of protocols Like (RIP, EIGRP, OSPF, BGP) etc.
• Working in (LANs, WANs, VLAN, MPLS, VPN, and Spanning tree, VFR, VTP and
Video Conference etc.
• Configurations and troubleshooting all the networking equipment’s Cisco
Routers, Juniper Routers, Cisco Switches, Media converter like SDH, Modems
and Wireless Devices’
• Define and implement Network Security and Network Management policies like
client Dashboard and managing IP cameras
• Communicate and INTERNET connectivity on copper and optic fiber (bandwidth)
provider(s).
• Regarding network related issues like connectivity with servers, P2P connectivity
and other equipment’s on the LAN/WAN
• Network traffic analysis/Monitoring and IP Optimization.
• Monitoring ISP NMS and CRM.
• Working on a Cisco Pix Firewall
• Filter mail account for SPAM and viruses
• Management and troubleshooting of the Network applications, equipment’s
and infrastructure. Customer Complaint handling regarding technical issues.

Technical Support
  • February 2012 to January 2016

Provided INTERNET Service for KPITB and managing
there 70 IT Companies in KP IT Park
Organization Digital Youth Summit (International IT Conference)
Project. 2 Project Name Provide Internet serves and

Assistant at National Telecommunication Corporation (NTC)
  • Pakistan
  • June 2011 to July 2012

Experience .2
• Smooth operations of centralized, NGN, Router and Switch IP core in Data
communication department.
• Knowledge of TCP/IP protocols (ARP, ICMP, UDP, TCP, etc.) and configuration
the Routing Protocols (RIP, EIGRP, OSPF, BGP, and static routes).
• Working in (LANs, WANs, VLAN, MPLS, VPN and Video Conference etc.
• High degree of technical expertise and troubleshooting skills.
• Network traffic analysis/Monitoring.
• Working on a Cisco Pix Firewall and Load Balancers.
• Monitoring ISP NMS and CRM.
• Configuration Mail server and ISA server and Web Hosting.
• Troubleshoot, Mail Server, Web Server, Apache server and FTP server, IIS
Server, ISA Server, DNS Server and Proxy Server in ISP Data Communication
Department.
• Configure and troubleshoot user outlooks, OWA,
• Customer Complaint handling regarding technical issues.

  • January 2012 to March 2012

)
Description (See Skill)
MCITP Corvit System Islamabad Pak.
Training. 2 Session

at Khyber Pakhtunkhwa Information Board
  • January 2005 to January 2009
Controller
  • January 2003 to January 2008

Network designing and Configuration
• Configuration of Active Directory, OU, GPO, Domain

Education

Master's degree, Computer Science
  • at Università degli Studi di Milano-Bicocca (Italy)
  • September 2019

Computer Science/Information Technology

Master's degree,
  • at University of Kohat (KUST)
  • January 2019

Degree Name Laurea Magistrale Informatica Level Attained

Specialties & Skills

Routing Protocols
Firewalls
Networking Concepts
Troubleshooting
FIREWALLS
NETWORKING
APACHE WEBSERVER
COMPUTER HARDWARE

Languages

English
Expert
German
Expert
Italian
Expert
Urdu
Expert