Mohamed Sha Rimzan Hassan

❖ Invented methods to increase quality of customer service.

❖ Identified and addressed problems and opportunities for the company.

❖ Elevated customer satisfaction by ensuring pleasant customer experiences, and the swift resolution of issues to preserve customer loyalty while complying with company policies.

❖ Contributing in making important policy, planning, and strategy decisions.

❖ Responding to inquiries with accurate pricing, inventory and delivery information.

❖ Ensuring that the health and safety regulations were followed.

❖ Established company policies, goals and objectives to maintain internal efficiency.

❖ Maintaining a clean, professional and safe working environment.

❖ Securing merchandise by implementing security systems and protective measures.

❖ Ensuring that all legal and regulatory documents were filed and monitored compliance with laws and regulations.

❖ Overseeing materials and inventory management.

❖ Ensuring the test models are set up and in working condition.

❖ Supervising the use of test models to prevent damage.

❖ Ensuring that all operations were carried on in an appropriate and cost-effective way.

❖ Arranging stock in a manner that is both visually appealing and allows ease of movement.

❖ Contributed to the design, delivery and future planning and development of the course curriculum.

❖ Instructed students in proper care and use of not only computers but also other IT related equipment.

❖ Taught pupils how to apply their computer knowledge and skills to emerging technologies.

❖ Assessed student’s strength and weakness and planned teaching instructions accordingly.

❖ Provided a meaningful educational experience that advances students toward their goals.

❖ Managed and Maintained the CIMA Exam Centre.

❖ Acted as the first point of contact for all IT & technical queries.

❖ Responsible for diagnosing & resolving hardware, software & end users’ problems.

❖ Responsible for allocating work to junior staff and induction training for new staff.

❖ Maintained an inventory of IT equipment.

❖ Purchased IT Equipment and software in line within agreed budgets.

❖ Maintained the IT Department as per the ISO 9001:2008 Quality Standards.

❖ Attended to customers and welcoming them warmly and professionally.

❖ Provided food and beverage services including breakfast, lunch and dinner.

❖ Catered for a variety of different events such as weddings, birthdays & functions.

❖ Cooperated with other kitchen and catering staff to provide a smooth service.

❖ Assisted with bar work duties when understaffed and during busy events.

❖ Ensured the set-up of all events a day in advance.

❖ Maintained the Computer Labs.

❖ Provided technical support, answering support queries via phone, email & the support ticket system.

❖ Lectured in Hardware & Networking Classes.

❖ Assisted Lecturers during Lectures.

❖ Maintained an inventory of IT equipment.

❖ Resolved network operational issues.

❖ Maintained the IT Department as per the ISO 9001:2008 Quality Standards.