Sr. Project Manager/Program Manager
ZAK Solutions for Computer Systems
Total years of experience :22 years, 0 Months
Directing program life-cycle including requirement analysis, planning, scheduling, tracking, design, testing, vendor
management, budgeting, forecasting, quality, process optimization and implementation
Checking program & mega project progress and outstanding issues; ensuring the quality & timeliness of deliverables
and extending post-implementation support to team members by defining SLA norms
Providing ownership of project / program delivery work streams for governments & enterprise customers and
facilitating the definition & delivery of solutions to the firm; structuring and managing integrated & multi-track
projects for the department.
Appling Change Management procedures to manage project changes effectively.
Performing Risk Management activities to minimize project risks.
Use appropriate reporting tools and techniques to measure project performance and escalate to management if
needed.
Ownership and management of project documentation.
Developing healthy relations with internal & external stakeholders to provide support for various program issues
by keeping a close track on recent developments>
Providing assistance in restructuring the IT organization to align with corporate business strategy & growth
Executing Transition and Transformation Projects at European Clients
Executed IT / Infrastructure Projects at different customer sites.
Complete Project life-cycle management including planning, execution, monitoring and control, and project closure.
Implement Risk Management activities.
Manage Project Changes
Manage sub-contractor and vendor interactions for different projects
Maintain the updated corporate IT strategy & project roadmap, implementation plans, IT policies & procedures and
information security policies
Headed a technical team of IPT Engineers
Performed pre-sales tasks and prepared VOIP proposals / RFP for different customer requests
Performed installation & configutaion of:
o Cisco IP Telephony Systems
o Cisco CRS Applications Scripting (IPCC, IVR and Q Manager) on Telephony Systems
o Cisco Unity/Unity Connection Voice Messaging System
o Cisco Unified Mobility Advantage System
o Cisco Unified Presence System
Created Cisco / JavaScripts to provide integration between UCCX/IVR and other different database engines & third party applications
Instructor for different IT courses (Network+, MS Office, Computer Maintenance, Helpdesk). Network+ Coordinator, arranging and coordinating Network+ team. Preparing revision and exams schedules
Developed Expert Systems in the domain of Agriculture using MS VB .Net, MS VB 6.0, MS SQL Server, MS Access, and PROLOG
Converted previously developed systems (developed using pure PROLOG) into MS VB 6.0 and integrating them with the ontology and rules files that have been developed using PROLOG.
Developed a Database system for civilians working in Ministry of Defense, Egypt using MS VB 6.0 and MS Access
Developed an Attendant System for the civilians in the ministry which manages most of the absence and latency issues
(Anticipated) Masters of Business Administration
