Head of IT Infrastructure operations and planning
Gulf Bank of Kuwait (GBK)
Total years of experience :16 years, 7 Months
o Infra Revamp: Digital bank requires agile, scalable, and robust Data Center and IT Infrastructure to meet business demand, relocated the primary Data Center to a Tier3 colocation site, building on-prem private cloud to host new digital systems and data.
o Digital Bank: Core Banking system replacement, IVR, ATM-ITM, Mobile APP, migration of HR systems to cloud PaaS and SaaS.
•Ensure and follow governance, policies, and internal/external auditors' assessments.
•Award - Security Transformation journey for Enhancing Bank's customer security and Bank's Environment.
•Member of Executive committee to steer digital culture.
Head of IT Infrastructure & End user support / Ahli Bank of Kuwait (ABK)
•During Covid, negotiated contract renewal, AMC's review, and optimized licenses and subscription fees with better pricing. This resulted in a reduction of the Bank OPEX of 1.3 $ million over the next two years.
•Data Center revamp and technology fine-tuning for centralized Storage to address customer transaction slowness and legacy systems performance bottlenecks.
•AI Chatbot deployment on public cloud as customer support service.
•Member of Group Risk Committee - InfoSec committee - Business Partner.
Enterprise solutions senior leader responsible for planning and executing IT best practices and frameworks by adopting value-driven solutions, ensuring transition and change for procedures and policies to give end users the best experience and knowledge.
•Data discovery, analytics, and protection.
•Provide IT Management analytical, insightful reports about Capacity management and performance analysis.
•Award - I AM NBK for demonstrating corporate values. Teamwork with the Business unit.
Maintain and support business-critical infra landscape by enhancing performance, backup data, data replication, and storage expansion.
•BMC ITSM Remedy Administrator and Developer, customize Remedy forms, create workflows, and user management.
•Award - Achiever for 2014
Consultant at Government projects.
•Main frame administration IBM AS400.