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Mustafa Al-Qallaf, Head of IT Infrastructure operations and planning

Mustafa Al-Qallaf

Head of IT Infrastructure operations and planning·Gulf Bank of Kuwait (GBK)

Kuwait

Bachelor's degree, IT and programming, Bachelor's degree/

Work experience

Total years of experience: 18 years, 7 months

Head of IT Infrastructure operations and planning

October 2021 - Present

Gulf Bank of Kuwait (GBK)

Kuwait

October 2021 - Present

o Infra Revamp: Digital bank requires agile, scalable, and robust Data Center and IT Infrastructure to meet business demand, relocated the primary Data Center to a Tier3 colocation site, building on-prem private cloud to host new digital systems and data.
o Digital Bank: Core Banking system replacement, IVR, ATM-ITM, Mobile APP, migration of HR systems to cloud PaaS and SaaS.

•Ensure and follow governance, policies, and internal/external auditors' assessments.
•Award - Security Transformation journey for Enhancing Bank's customer security and Bank's Environment.
•Member of Executive committee to steer digital culture.
Company industry:
Banking
Job role:
Information Technology

Executive Manager

January 2020 - May 2021

Ahli Bank of Kuwait (ABK)

Kuwait

January 2020 - May 2021

Head of IT Infrastructure & End user support / Ahli Bank of Kuwait (ABK)
•During Covid, negotiated contract renewal, AMC's review, and optimized licenses and subscription fees with better pricing. This resulted in a reduction of the Bank OPEX of 1.3 $ million over the next two years.
•Data Center revamp and technology fine-tuning for centralized Storage to address customer transaction slowness and legacy systems performance bottlenecks.
•AI Chatbot deployment on public cloud as customer support service.
•Member of Group Risk Committee - InfoSec committee - Business Partner.
Company industry:
Banking
Job role:
Management

Senior Specialist

August 2015 - December 2019

Enterprise solutions / National Bank of Kuwait (NBK Group)

August 2015 - December 2019

Enterprise solutions senior leader responsible for planning and executing IT best practices and frameworks by adopting value-driven solutions, ensuring transition and change for procedures and policies to give end users the best experience and knowledge.
•Data discovery, analytics, and protection.
•Provide IT Management analytical, insightful reports about Capacity management and performance analysis.
•Award - I AM NBK for demonstrating corporate values. Teamwork with the Business unit.
Job role:
Information Technology

Specialist Infrastructure

January 2011 - January 2015

Zain Telecom Kuwai

Kuwait

January 2011 - January 2015

Maintain and support business-critical infra landscape by enhancing performance, backup data, data replication, and storage expansion.
•BMC ITSM Remedy Administrator and Developer, customize Remedy forms, create workflows, and user management.
•Award - Achiever for 2014
Company industry:
Telecommunications
Job role:
Information Technology

Support Engineer

January 2007 - January 2011

L1

January 2007 - January 2011

Consultant at Government projects.
•Main frame administration IBM AS400.
Company industry:
IT Services
Job role:
Information Technology

Education

AOU Arab Open University

March 2023

March 2023

Bachelor's degree, IT and programming, Bachelor's degree/

Skills

Enterprise Application Development
Expert
Enterprise Application Development
Expert
IT Transformation
Expert
IT Transformation
Expert
Change Management
Expert
Change Management
Expert
IT Project Management
Expert
IT Project Management
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
REDUCTION (COMPLEXITY)
Expert
REDUCTION (COMPLEXITY)
Expert
WORKFLOWS
Expert
WORKFLOWS
Expert
ANALYTICS
Expert
ANALYTICS
Expert
CHATBOT
Expert
CHATBOT
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
CAPACITY MANAGEMENT
Expert
CAPACITY MANAGEMENT
Expert
DATA DISCOVERY
Expert
DATA DISCOVERY
Expert
PUBLIC CLOUD
Intermediate
PUBLIC CLOUD
Intermediate
Storage Solutions
Expert
Storage Solutions
Expert
Veritas Net Backup
Expert
Veritas Net Backup
Expert
Unix Administration
Expert
Unix Administration
Expert
Programming
Expert
Programming
Expert
Project Management
Expert
Project Management
Expert

Languages

English
Expert