IT Support Specialist
AMAZON DEVELOPMENT CENTRE PVT LTD
Total years of experience :2 years, 10 Months
Demonstrates effective, clear and professional written and oral communication.
•Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
•Maintain high levels of confidentiality and data security standards
•Fraud Detection and Prevention.
•Investigate suspicious activities and behaviours that could pose a risk to Amazon or our customers in global markets
•Demonstrated ability to work in a team in a very dynamic environment
•Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
•Working on issues within SLA and Escalating to next level teams l3/l4 with proper finding.
•Working on Tickets within SLA to provide high end support
•Escalating issues to high level to resolve completely.