Mustafa El-Ahwal

Chief Financial / Executive Officer at Blue Coral Management Services LLC

• Qatar - Doha
• My current job since January 2022

Highlights
Overseeing all operations and business activities to ensure producing desired results that are consistent
with the overall strategy and mission.
Approach sales prospects, visit potential customers and manage relationships with existing clients.
Developing and enhancing existing system.
Development of high quality business strategies and plans ensuring their alignment with short-term and
long-term objectives
Leading and motivating subordinates to advance employee engagement and develop a high performing managerial team.

Chief Executive Officer at West Bay Medicare Hospital

• Qatar - Doha
• January 2020 to January 2022

Highlights
Worked cohesively and proactively with the Board to uphold best practice governance standards and
implement hospital's purpose, vision, priorities and strategic direction.
Managed all strategic relationships of the business which are critical to the performance of the business.
Represented hospital's interests among local business owners, media, medical insurance companies and
government officials.
Created positive and productive culture and achieved high standards for operational excellence to aid the
delivery of the highest standards of patients care.
Ensured that the hospital is properly staffed including physicians and nursing practitioners.
Reviewed policies, procedures, and regulations to ensure compliance with local health rules and
regulations.
Enhanced and followed standards for operational excellence.
Reviewed and agreed departmental budget, as well as monitored financial performance.
Achievements
Hospital Turnaround: Shortened and improved patient's journey by centralizing vital signs, also resolved
deficiencies in registration and pharmacy waiting time.
Revenue Growth: Re-launched ambulatory and cosmetic surgery program adding 19% first year revenue,
34% in the second year.
Financial Impact: Raised reimbursement rates by 40% and gradually shortened the revenue cycle to 21
days (previously 37 days).
Patient's Experience: Increased patients' satisfaction by encouraging staff (Physicians, nurses, and front
desk) to positively engage with patients keeping eye contact, body language and warm smile throughout.
Doctors Incentive Scheme: Full revision of physician's incentive schemes making it a win win for all, also
removed elements that could lead to unethical practice.

CFO at Medicare Group, Al Ahli Hospital

• Qatar - Doha
• October 2004 to January 2020

Key Accomplishments:

 Financial Leadership: Proficiently led financial and business development activities, overseeing accounts, management reporting, budgeting, billing, and admission departments.
 Financial Reporting Expertise: Demonstrated expertise in preparing and reviewing timely and accurate monthly, semi-annual, and annual management reports, including balance sheets, income statements, and cash flow statements.
 Strategic Financial Analysis: Conducted comprehensive operational statistics, forecasting, and budgeting, while performing in-depth competitor analysis and benchmarking against industry-specific data.
 Market Insights: Identified market risks, opportunities, and trends, conducting detailed variance analyses to compare actual results with budgeted figures, all while identifying key drivers behind any variances.
 Finance Leadership: Led finance efforts with a focus on commercial aspects, operational efficiency, and the successful integration of ERP systems for revenue cycle management (RCM).
 Performance Enhancement: Pioneered the development of innovative management reporting tools and Key Performance Indicators (KPIs), contributing to enhanced incentive and reward schemes.
 Process Transformation: Revamped the working methods of admission and billing sections, implementing more robust control measures related to cash handling and refunds.

Notable Achievements:

 Hospital Commissioning: Played an instrumental role as an original team member during the commissioning of Al Ahli Hospital in 2004, and later, as Deputy Project Leader and Committee Member, contributed significantly to its 40, 000 m² expansion between 2015-2020.
 ERP & RCM Implementation: Acted as a core team member in two major ERP and RCM implementations, serving as a Steering Committee Member and Task Leader for RCM.
 Organizational Restructuring: Co-developed a new organizational structure and pay scale for the hospital.
 Streamlined Operations: Implemented a comprehensive transformation in the admission and billing sections, leading to a more controlled and efficient operational environment.
 Cash Handling Controls: Imposed stringent control measures related to cash handling and cash refunds.
 Performance Metrics: Spearheaded the development of new key management reporting tools and KPIs to drive performance improvements.
 Price List Optimization: Successfully developed and fully revised the price list in both 2004 and 2017.
 Financial Impact: Achieved a substantial reduction in insurance rejection rates to an impressive 0.16%, down from over 5%.
 Hospital Renovation: Played a pivotal role in the renewal of major medical equipment, serving as a Steering Committee Member and taking the lead in commercial and legal negotiations.

Permanent Committees
 Chairperson - Revenue and Medical Insurance.
 Chairperson - Business Development & Marketing Committee.
 Deputy Chairperson - Procurement Committee.

Financial Controller at Doha Bank

• Qatar
• September 2001 to October 2004

Day to day supervision of financial control and back-office treasury and inv. Departments monitoring
of the bank's critical ratios and key performance indicators (kpi's), i.e. liquidity ratios, advances to
deposits ratio, cost efficiency ratios, cost of funds, capital adequacy ratios, matching assets/liabilities
ratios, margin and yield trends, etc.
Preparation of annual budget and the 3 years strategic business plan model.
Preparation of the monthly consolidated management book and periodic board of director's reports
Attending the requirements of Qatar Central Bank (QCB), and the requirements of the bank's internal
& external auditors.
Active member of the bank's Assets and Liabilities Control Committee -ALCO - as well as being
member of the IT system support committee.
Monitoring and reporting performance of the banks retail and commercial products (Personal loans;
car loans; companies' loans etc).
Conducting the bank's financial feasibility studies.

Financial Controller at Philips Royal Electronics

• Great Britain (UK)
• July 1995 to August 2001

Auditor at Shoai Zahedi & Company

• Great Britain (UK)
• December 1990 to June 1995

(4 Years, 6 Months)