Mustafa Enezeh

Operations Manager (Jan 2013 till Now)
Responsible of Hiring, training & brief guides and drivers
Handling transportations inside and outside ensuring hotel booking, activities reservations, and other services with our partners for the combined programs
Following up with drivers and guides on site to ensure smooth operations and avoid any future issues
Following up on vehicle maintenance to ensure the safety and reliability of our transportation service for our client
Managing communication and leading negotiations with hotels and other services with our partners for the agency as also for our client
Budgeting & coast managing (monitoring expenses)
Coordinating with the sales & reservations department to confirm the planned itineraries, including hotels reservation transportations and provide service.
Monitoring the quality of the provided services to ensure they meet our clients’ expectations and our agency standards


Reservations Manager (Jan 2013 till Dec 2017)

Ensuring that all bookings, including hotels, tours, and other services, are accurate
Working closely with the sales department to ensure clients’ inquiries and wishes
Building strong relationships with hotels and service providers to secure that the best rates and services for our clients
Quick responding and offering comparable hotels with availability during peak times
Reviewing new contracts with hotels to ensure that all the terms and conditions align with the agency’s policy
Coast Control (Cutting Coast loss & profit)
Quotations & Programs proposals
(Problem solving)


Reservations & Operations supervisor (Nov.2011 till Dec 2012)

Meet & Assist representative in the airport, Bridge & borders
Hotels Reservations
Accounting Officer
Responsible for managing the booking reservation & issuance of flights Tickets.
Procurement Officer.

University Lecturer and trainer in travel and tourism as free-lancer for Training & Education with Academys

Assistant Executive Manager (Jun 2009 till Nov 2010):
Sales & Marketing Hotels Makah, Al Medina & Jeddah
Reservations / Sales (Hajj, Omra Packages & Hotels).
Contracting Holder (suppliers / providers).
Billing & payments coordinator.
Customers Care