Mostafa Mahmuod, IT Supervisor

Mostafa Mahmuod

IT Supervisor

Shiny white dental clinic

Location
Egypt - Cairo
Education
Bachelor's degree, Administration And Information Systems
Experience
10 years, 9 Months

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Work Experience

Total years of experience :10 years, 9 Months

IT Supervisor at Shiny white dental clinic
  • Egypt - Cairo
  • My current job since June 2020

Study the organization’s plan and determine the goals to be achieved within a certain period of time.
Distributing tasks and responsibilities to the elements and the work team.
Coordination between the goals of the institution, the plans set, the time frame, and the available material and human resources.
Supervising the training of new employees and giving opinions on their selection.
Developing various solutions to the problems that hinder work and limit job performance.
Manage daily operations of the IT department
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
Collaborating with other departments and professionals in the development of IT systems.
To plan, organize, direct and monitor all activities related to the maintenance, repair and installation of fixed and mobile medical devices.
Supervising the preparation of the work procedures manual for the maintenance ofmedical devices and updating it periodically according to best practices and the requirements of work needs.
Supervising the development of work plans and programs and distributing them to medical device technicians for the maintenance and repair of medical devices in the specialized workshops.
Supervising the preparation of plans and programs for continuing education and training for workers in the maintenance of medical devices.
Follow up coordination with the various departments regarding the
implementation of the daily maintenance program and provide advice to workers, in particular.
Supervising the follow-up of medical devices that are sent for repair in workshops and equipment agencies outside the organization.
Supervising the provision of tools, inspection devices, and spare parts necessary for maintenance, in coordination with the concerned departments.
Submit periodic reports on maintenance work. Perform other tasks assigned to it within his competence and according to the needs of the place.

IT Specialist at Via Technology International
  • Egypt - Cairo
  • November 2016 to May 2020

Analyzing and compiling network problems, uses of information technology and statistics, and making recommendations to improve the company's IT system.
Provide assistance to employees in some additional tasks requiredomputers, such as introducing new users and the organization working in the field of medicines, and copying a copy of the company's data processing.
The development policy defines how the Internet is used, what is allowed and what is supposed to function well, including monitoring users, networks, and e-mail on the Internet, and ensuring the proper use of the Internet for every employee.

Technical Support ADSL at Etisalat Egypt
  • Egypt - Cairo
  • May 2015 to October 2016

Provide assistance to customers and users if they encountered difficulties in the operationof andin service failures sobad it was for Tariff phone ordevice remote control or remote field.
Respond to requests for technical assistance in person, via phone, electronically. Provide all the solutions to retrieve Internet service facing problems.
Provide support and assistance in the solutions for the service billing problems.

Data Entry Specialist at Mo'men Group
  • Egypt - Cairo
  • March 2012 to November 2013

Enter customer data from numbers, home addresses and favorite meals that should be.
Make it easy to call us back to order and easily access fast food.

Education

Bachelor's degree, Administration And Information Systems
  • at Abbasid Institute
  • June 2013

Education : Certificate: Bachelor of Information systems. University: Abbasid Institute. Date of Earn: 2013 Grade: High Good.

Specialties & Skills

Computer Science
Business Administration
Imaging
Call Center
Adobe Dreamweaver 8 Web Design.
International Computer Driving License
Support and operation of windows 11 ,10 ,8 ,7, Xp.
Wondershare Filmora 9.
Issabel VOIP Call Center.
FortiGate Firewall.
Photoshop cs6.
Elastix 2.5.0 Call Center.
Vtiger CRM.
Sidexes 4.

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

MOS : Microsoft Access (Certificate)
CompTIA A+ (Certificate)
CompTIA N+ (Certificate)
MCSA : Windows Server’s Installingand Configuring , Administering Advanced windos server (Certificate)
CCNA : Routing & Switching (Certificate)

Hobbies

  • Reading
  • Swimmig
  • Playing football