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Mostafa Mahmuod, IT Supervisor

Mostafa Mahmuod

IT Supervisor·Shiny white dental clinic

Egypt

Bachelor's degree, Administration And Information Systems

Work experience

Total years of experience: 12 years, 11 months

IT Supervisor

June 2020 - Present

Shiny white dental clinic

Cairo, Egypt

June 2020 - Present

Study the organization’s plan and determine the goals to be achieved within a certain period of time.
Distributing tasks and responsibilities to the elements and the work team.
Coordination between the goals of the institution, the plans set, the time frame, and the available material and human resources.
Supervising the training of new employees and giving opinions on their selection.
Developing various solutions to the problems that hinder work and limit job performance.
Manage daily operations of the IT department
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
Collaborating with other departments and professionals in the development of IT systems.
To plan, organize, direct and monitor all activities related to the maintenance, repair and installation of fixed and mobile medical devices.
Supervising the preparation of the work procedures manual for the maintenance ofmedical devices and updating it periodically according to best practices and the requirements of work needs.
Supervising the development of work plans and programs and distributing them to medical device technicians for the maintenance and repair of medical devices in the specialized workshops.
Supervising the preparation of plans and programs for continuing education and training for workers in the maintenance of medical devices.
Follow up coordination with the various departments regarding the
implementation of the daily maintenance program and provide advice to workers, in particular.
Supervising the follow-up of medical devices that are sent for repair in workshops and equipment agencies outside the organization.
Supervising the provision of tools, inspection devices, and spare parts necessary for maintenance, in coordination with the concerned departments.
Submit periodic reports on maintenance work. Perform other tasks assigned to it within his competence and according to the needs of the place.

Company industry:
Other Healthcare Services
Job role:
Information Technology

IT Specialist

November 2016 - May 2020

Via Technology International

Cairo, Egypt

November 2016 - May 2020

Analyzing and compiling network problems, uses of information technology and statistics, and making recommendations to improve the company's IT system.
Provide assistance to employees in some additional tasks requiredomputers, such as introducing new users and the organization working in the field of medicines, and copying a copy of the company's data processing.
The development policy defines how the Internet is used, what is allowed and what is supposed to function well, including monitoring users, networks, and e-mail on the Internet, and ensuring the proper use of the Internet for every employee.

Company industry:
Medical Hospital
Job role:
Information Technology

Technical Support ADSL

May 2015 - October 2016

Etisalat Egypt

Cairo, Egypt

May 2015 - October 2016

Provide assistance to customers and users if they encountered difficulties in the operationof andin service failures sobad it was for Tariff phone ordevice remote control or remote field.
Respond to requests for technical assistance in person, via phone, electronically. Provide all the solutions to retrieve Internet service facing problems.
Provide support and assistance in the solutions for the service billing problems.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Data Entry Specialist

March 2012 - November 2013

Mo'men Group

Cairo, Egypt

March 2012 - November 2013

Enter customer data from numbers, home addresses and favorite meals that should be.
Make it easy to call us back to order and easily access fast food.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Abbasid Institute

June 2013

June 2013

Bachelor's degree, Administration And Information Systems

Egypt

Education : Certificate: Bachelor of Information systems. University: Abbasid Institute. Date of Earn: 2013 Grade: High Good.

Skills

Computer Science
Expert
Computer Science
Expert
MIS
Expert
MIS
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Information Technology
Expert
Information Technology
Expert
IT
Expert
IT
Expert
Adobe Dreamweaver 8 Web Design.
Expert
Adobe Dreamweaver 8 Web Design.
Expert
International Computer Driving License
Expert
International Computer Driving License
Expert
Support and operation of windows 11 ,10 ,8 ,7, Xp.
Expert
Support and operation of windows 11 ,10 ,8 ,7, Xp.
Expert
Wondershare Filmora 9.
Expert
Wondershare Filmora 9.
Expert
Issabel VOIP Call Center.
Expert
Issabel VOIP Call Center.
Expert
FortiGate Firewall.
Expert
FortiGate Firewall.
Expert
Photoshop cs6.
Intermediate
Photoshop cs6.
Intermediate
Elastix 2.5.0 Call Center.
Expert
Elastix 2.5.0 Call Center.
Expert
Vtiger CRM.
Expert
Vtiger CRM.
Expert
Sidexes 4.
Expert
Sidexes 4.
Expert
MIS
Expert
MIS
Expert
Computer Science
Expert
Computer Science
Expert
Business Administration
Expert
Business Administration
Expert
Imaging
Expert
Imaging
Expert
Call Center
Expert
Call Center
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
MOS : Microsoft Access
CompTIA A+
CompTIA N+
MCSA : Windows Server’s Installingand Configuring , Administering Advanced windos server
CCNA : Routing & Switching

Hobbies and interests

Reading
Swimmig
Playing football